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Xator
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Joined: Mar 07, 2006
Posts: 8

PostPosted: Tue Mar 14, 2006 11:27 pm    Post subject: Can't receive incoming calls Reply with quote Back to top

I can call out just fine, but incoming callers always receive a error message and my phone never rings. I saw this in the Help section on the Vonage website.

----
Suddenly I am unable to receive any inbound calls. What is the cause?

The inability to receive inbound calls is directly related to the Phone Adapter's ability to register with our proxy server. If the Phone Adapter is not registered, the Vonage proxy server will be unable to route calls to the device. When a call is unable to reach the phone adapter, Vonage will route the call to your voicemail.

There are a few reasons your phone adapter may not be able to register with the Vonage proxies:

Power outages
Loss of Internet connectivity
Router/firewall security options blocking Vonage traffic
If this problem occurs, verify you have Internet connectivity and/or check your router/firewall security settings and reboot the Phone Adapter. To reboot the phone adapter, unplug the power cord from the back of the device, for 15 seconds, and then plug it back in. This will initiate a new registration request. Wait 5 minutes for the device to completely boot up, before attempting to make a call.
----

My Internet connection is working, I haven't change a single setting on the RTP300 router, and I've tried unplugging the thing and plugging it back in multiple times.
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sinceMay2004
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Posts: 193

PostPosted: Wed Mar 15, 2006 2:37 am    Post subject: Reply with quote Back to top

What error msg do they recv?
rtp300 w/1.00.60 right?
Were you getting calls, then it stopped working? Is it behind another router? Or up front, off the modem?
You may have to port forward if behind another router and it never worked.
Are all the led's solid on?

_________________
Detroit Comcast
SB5100-2.3.2.5-SCM01-NOSH;DLP:+11dB/SNRatio:38dB/ULP:45dBmV
vt1005: Software:VT20_02.02.00_A Bootrom:VT20_02.02.00_A
HW: VT1000 Revision: 0 BSP: 1.2/0
CfgFile: 1145306143711/1002237868
SB5100~wrt54gL~~vt1005~~2pc~~x51v~~laptop
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Xator
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Posts: 8

PostPosted: Wed Mar 15, 2006 1:59 pm    Post subject: Reply with quote Back to top

sinceMay2004 wrote:
What error msg do they recv?
rtp300 w/1.00.60 right?
Were you getting calls, then it stopped working? Is it behind another router? Or up front, off the modem?
You may have to port forward if behind another router and it never worked.
Are all the led's solid on?


I just went ahead and unplugged both the cable modem and the RTP300 for 15 minutes and then plugged them both back in before I went to bed. Sometime overnight things went back to normal and I'm receiving calls again. The error message said something about the subscriber not being able to receive calls.
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