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chupper
Full Forum Member
Joined: Feb 23, 2005
Posts: 57
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Wow,
I usually don't complain about Vonage, but this is getting frustrated. Any ideas would be appreciated.
Thursday of last week I asked a Vonage tech (via phone) to move a line from my residential account to my biz account. He said there would be a $29 fee to do this and it would take 24-48 hours maximum to do this. I said OK. (FYI the techs name was larry in the "account management department")
Sunday I call and ask why I was charged $50 instead of $29, why there is a new number on my residential account (the account I wanted to move the line FROM) and why the line wasn't moved yet. The tech (this time in India) assured me the issue would be resolved in 24 hours. I believed him, again.
Tuesday comes, nothing changed, a $50 charge on my account, the number still not moved and an extra number still on my residential account.
I waited on hold for 45 minutes in queue for cs, but ran out of time, so I had to hang up (very frustrating). There goes a good chunk of time out of my life.
Any ideas who I should talk to here/what I should do?
Anyone know whats going on? |
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