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VonageTPA
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Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)

PostPosted: Fri Mar 17, 2006 1:32 am    Post subject: Re: New hardware but not working Reply with quote Back to top

air23 wrote:
My first time posting. And would appreciate some help.

location - Chicago
purchased a new Motorola SBV5120 (isp WideOpenWest)
It is a Voip cable modem. For more info:
http://broadband.motorola.com/catalog/productdetail.asp?ProductID=369[/web]

I have the MTA MAC ID on the modem and i gave it to Vonage but they said it was invalid. I was wondering why it doesn't work. The modem works fine with my ISP. Please help..


Vonage only supports Vonage devices... which that Motorola isn't. You can usually find these at retail stores and they will specifically say they are for Vonage service. You can also get Vonage-compatible adapters from Vonage.com. I wish they'd let you use other devices with their normal plans, as I have some really nice IP phones I'd like to use, but that's the way it works, for now. Maybe they'll let you bring your own device in the future. I

_________________
ISP: Varies depending where I'm at.
Vonage: Linksys RTP300
Router: IPCop 1.4.10
Phones: various
Total calls since Jul 24, 2005: 4,794 calls
Total Minutes since Jul 24, 2005: 25,552 minutes
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Cyberexito
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New Forum Member


Joined: Mar 31, 2006
Posts: 1

PostPosted: Fri Mar 31, 2006 2:58 am    Post subject: Re: Equipment Recommendations Reply with quote Back to top

Dear All,
We have got some Cable Modems Motorola SurfBoard Model SBV5120. We have not been able to configure the 2 phone lines en each device because there is not any option in the configuration menu. Those Cable Modems are working properly for Internet access but we require to use the Vonage Voip service using SIP on these two FXS ports.

Can you provide me a firmware upgrade or a procedure in order to configure these cable modems, please?

Motorola has not provided any answer yet... And we have not found any solution in the internet...

I really thank you all your suggestions,

Ed
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NateHoy
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Fri Mar 31, 2006 7:53 am    Post subject: Reply with quote Back to top

Please read the post just before yours....

Vonage supports Vonage devices. You may not bring your own device. You may not use your Vonage device for other SIP services. Vonage has customized the firmware of their devices and (as of right now) will only allow their own devices to log onto their network.

The ONLY exception to this (other than certain large business accounts) is softphones, which may be purchased as an additional line for about $10 a month. So, if you want to have lines on your external standard SIP device, you have to buy a basic Vonage line on one of their "locked" devices, then buy softphone lines (which are limited to 500 minutes/month each) for your SIP units.

Rumors had it that Vonage would be opening up SIP credentials, meaning you could use any SIP Voip device you wanted. So far, that is all they are - rumors. No action has been taken that I've heard of.

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
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