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faaqu2
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Joined: Mar 12, 2006
Posts: 7

PostPosted: Mon Mar 13, 2006 12:39 pm    Post subject: Will people have to dial 1-(area code) to call me now? Reply with quote Back to top

Just got service yesterday, using the virtual # untill my # gets ported over. I have noted that for me to call home now I have to dial 1(804) and then my number, even though local.
Is this the way calling a Vonage customer will work?

Thanks, Janet
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houuser
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Joined: Sep 04, 2003
Posts: 435
Location: Houston, TX

PostPosted: Mon Mar 13, 2006 12:57 pm    Post subject: Reply with quote Back to top

Appears your virtual number is not in the same calling area as your home telephone. Maybe the same area code, but your telephone company's database considers the number to considered long-distance.
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NateHoy
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PostPosted: Mon Mar 13, 2006 1:48 pm    Post subject: Reply with quote Back to top

Janet -

Vonage may be establishing a new exchange in your area. There are sporadic reports, especially in areas that just recently get Vonage, of non-Vonage POTS users having to call 11 digits to call their next door neighbors using Vonage.

It quite often takes a few weeks for the POTS telcos to get their routing tables updated to handle a new local exchange in their area.

The number of digits dialed has absolutely nothing to do with whether the call is local or long distance, though you do want to call the telephone company and verify that they consider the number a local call.

The number of digits is purely a routing issue, with the "7 digit dialing rules" in the local switch being unaware that the exchange the person is dialing exists within that area code, so it doesn't even look for the number, it just errors out. Dialing the 11 digits bypasses that lookup, and the switch can route the call. So while you're talking to the local telco, you may want to let them know of the problem so they can submit a ticket to their switching folks.

I've never heard any reports of a number actually turning out to be long distance, only needing to dial the extra digits for a while until the POTS company realizes that they have a new exchange in the area code, and updating their routing tables appropriately. Of course, all of my information has been from this forum, so it's possible, but your Vonage-issued number should be local to the area they advertised it to be in.

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
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norriton
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Joined: Jan 24, 2006
Posts: 83
Location: Southeastern PA

PostPosted: Mon Mar 13, 2006 1:50 pm    Post subject: Reply with quote Back to top

And, while all the advice provided sounds accurate for the interim time, once your old number is ported, it should behave (to callers) like your old number.

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ISP: Comcast(6000/350 kbps) and Verizon FIOS(15000/2000 kbps)
Location: East Norriton, PA
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faaqu2
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PostPosted: Mon Mar 13, 2006 3:08 pm    Post subject: Reply with quote Back to top

Thanks for the input - I'll wait and see once my number is ported.
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McGovern
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PostPosted: Tue May 09, 2006 10:47 pm    Post subject: CLEC Router Table Update Problem/Delay? Reply with quote Back to top

It's been about a month since we installed our Vonage system, so I'm starting to wonder/worry whether the CLEC will ever update their router table to include our exchange (386) as within the area code (830), so that our neighbors can use 7 digit dialing.

Based on the info at http://www.telcodata.us, I believe the underlying provider is Level 3 Communications.

Is there anything I can do to verify that our exchange is even in their queue for needed router table updates? And, if not, how can I request that it be done?

And finally, is there anything I can do to expedite the process?

Thank you very much.

Jim
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pdhenry
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Joined: Mar 17, 2006
Posts: 241

PostPosted: Wed May 10, 2006 7:20 am    Post subject: Reply with quote Back to top

If the Vonage number is local and you're probably going to port your old home number to Vonage anyway, you can get call forwarding and forward all calls from your landline number to your Vonage number. That way you don't have to inform everyone about your (temporary) Vonage number and you only have to answer one phone.
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McGovern
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PostPosted: Wed May 10, 2006 10:00 am    Post subject: Reply with quote Back to top

It's a brand new number, direct from Vonage, not an old number ported from the CLEC.

Our area code (830) is the same as our neighbors, but our exchange is (386) while our neighbors have (981).

I learned last night that Vonage doesn't have any numbers in the (981) block unfortunately, and that the (386) block is actually associated with a town thirty miles away.

I sent an email to the CLEC about whether they could/would update their router table, but I'm very doubtful now that they will be willing to do so as, from their perspective, the (386) exchange is NOT a local number.

If we decide to stay with Vonage, I guess our only choice for now is to try to educate anybody who wants to call us to use 10 (or 11) digits, and maybe switch to a new phone number if and when Vonage ever gets a block within the (981) exchange. Bummer, I wish I'd known all this BEFORE I decided to go with Vonage.
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Steve48
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Joined: Aug 30, 2005
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PostPosted: Wed May 10, 2006 8:13 pm    Post subject: Reply with quote Back to top

McGovern wrote:
I learned last night that Vonage doesn't have any numbers in the (981) block unfortunately, and that the (386) block is actually associated with a town thirty miles away.

I sent an email to the CLEC about whether they could/would update their router table, but I'm very doubtful now that they will be willing to do so as, from their perspective, the (386) exchange is NOT a local number.


This may mean that your neighbors are paying long distance charges to call you.

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wb7shc
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Joined: Jan 21, 2006
Posts: 17

PostPosted: Wed May 10, 2006 11:01 pm    Post subject: Will people have to dial 1-(area code) to call me now? Reply with quote Back to top

The matter is more complicated than anyone has described in this forum thus far.

In the old days, the Local Exchange Routing Guide (LERG), was the document that dictated all of the rate centers that defined what was local and long distance calling between HNPA/NXXs. It did not matter which phone company or companies were servicing that territory. Whomever shared the rate center resulted in local calling for everyone.

Once the 1996 Telecommunications Act came into play, things really became a quagmire of how to hand off calls between the BOCs, ILECs, CLECs, etc., so the requirements for reciprocal agreements came into play. These agreements are in place to ensure that the appropriate cost settlements and shared facilities are covered between the given telcos.

Just because a phone company decides to show up to town, it does not automatically mean that the calls are to automagically show up for free on someone's doorstep without the interested parties sharing the cost of paving the street.

The end result is this: An agreement between telcos in a shared rate center = a local call. All calls without the agreements are defaulted to the nearest toll tandem, and therefore is a toll call.
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