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carsten42
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Vonage Forum Associate


Joined: Mar 02, 2006
Posts: 17

PostPosted: Sun Mar 12, 2006 9:30 pm    Post subject: Incomming Call answering delay Reply with quote Back to top

Hey,

When someone calls I pick up and say hello like 3 times before the other end can hear me. Sometimes when i try to make I call I get no dial tone/etc.

What kind of garbage is this?

My Results from the Voip
Download 2,460,016 bps
Upload 207,504 bps
QOS 41%
RTT 36 ms
MaxPause 933 ms

I just got it. March 1st, can I return this stuff if we cant find a soltuion?

THANKS
Carsten
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blakadher
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Joined: Dec 23, 2005
Posts: 476
Location: Vancouver, WA

PostPosted: Mon Mar 13, 2006 2:02 am    Post subject: Reply with quote Back to top

You might check out this post and get back with the information requested. I suspect it has something to do with your internet service, but the info asked for in that post will give a better idea.

_________________
Blakadher Legend
RTP300 behind a D-Link 614+ on Comcast
http://vonage.luthertech.com
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VonageTPA
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Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)

PostPosted: Mon Mar 13, 2006 3:08 am    Post subject: Re: Incomming Call answering delay...HELP! Reply with quote Back to top

carsten42 wrote:

<snip>
What kind of garbage is this?

My Results from the Voip
Download 2,460,016 bps
Upload 207,504 bps
QOS 41%
RTT 36 ms
MaxPause 933 ms
<----- 1 second delay?!?! Call your ISP. No wonder you're having delays. FWIW, testmyvoip.com has no relation to Vonage, so if you're having problems with them, you'll have them with Vonage as well.

_________________
ISP: Varies depending where I'm at.
Vonage: Linksys RTP300
Router: IPCop 1.4.10
Phones: various
Total calls since Jul 24, 2005: 4,794 calls
Total Minutes since Jul 24, 2005: 25,552 minutes
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carsten42
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Joined: Mar 02, 2006
Posts: 17

PostPosted: Mon Mar 13, 2006 2:16 pm    Post subject: Reply with quote Back to top

1. Location - Greenville, SC
2. ISP - Charter Communications (Cable)
3. Up/Download speed (Down - 3Mbps, Up - 256Kbps)
4. Modem - Some Motorolla crap thats 3 years old, but works
5. Vonage Adaptor - Linksys WRTP54G (1.00.60)
6. Network Setup: Modem -> WRTP54G -> PC's (phone goes into WRTP54G)

Testyourvoip.com -> around 3.8~4.4 to calls to montreal/sydney.

I did set QoS port 5060 (i think thats whats used for Voip) to high and everything else to normal.

But I still get the delay problem. Someone calls I pick up and say hello like 4 times before someone can hear me.
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NateHoy
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Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Mon Mar 13, 2006 2:28 pm    Post subject: Reply with quote Back to top

carsten42 wrote:
1. Location - Greenville, SC
2. ISP - Charter Communications (Cable)
3. Up/Download speed (Down - 3Mbps, Up - 256Kbps)
4. Modem - Some Motorolla crap thats 3 years old, but works
5. Vonage Adaptor - Linksys WRTP54G (1.00.60)
6. Network Setup: Modem -> WRTP54G -> PC's (phone goes into WRTP54G)

Testyourvoip.com -> around 3.8~4.4 to calls to montreal/sydney.

I did set QoS port 5060 (i think thats whats used for Voip) to high and everything else to normal.

But I still get the delay problem. Someone calls I pick up and say hello like 4 times before someone can hear me.


A MAXPAUSE of 933 ms, or 67 ms short of a full second, tells me that your connection has problems. Serious problems. If your connection is suffering from a one-second delay, then your calls will have it, too, assuming Vonage doesn't start throwing away packets. Your connection looks more like a satellite one.

Please run the testyourvoip test again, and click on the SEE DETAILED RESULTS button and copy-and-paste all of the results here (it will show up in plaintext - that's fine).


As to QoS:

If you're trying to tune QoS on your WRTP54G, don't bother. Whatever it's going to be capable of, which ain't much, is already preconfigured for Voip.

5060 is only the SIP (Session Initiation Protocol) port. It is not the port that Vonage uses to do anything but announce an incoming call or establish an outgoing one. Actual speaking happens on ports 10,000-20,000, the actual port is randomly assigned for each individual call. The QoS in the Vonage firmware (in theory) automatically prioritizes those packets for you, and (in practice) doesn't really work anyway.

In QoS, for routers that have working QoS (which is nothing Vonage supplies), you want to set the MAC address of your Vonage as the highest possible, then be sure you've tuned your QoS properly.

http://vonage.nmhoy.net/qos.html

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
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carsten42
Vonage Forum Associate
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Joined: Mar 02, 2006
Posts: 17

PostPosted: Mon Mar 13, 2006 2:33 pm    Post subject: Reply with quote Back to top

MOS Analysis From You TO Montreal
MOS analysis chart
Media Quality
MOS
4.3 / 5.0
(Best with G.711 is 4.4)


Degradation Sources
Codec 0.58 86.1%
Latency 0.00 0.0%
Packet Discards 0.09 13.9%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 127 ms
Packet Discards 0.4%
Packet Loss 0.0%
Loss Periods
Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss
Jitter
Min: 0 ms
Avg: 5 ms
Max: 23 ms
Signaling Quality
Post-Dial Delay 78 ms
Call Setup Time 78 ms
Media Delay 203 ms

MOS Analysis FROM Montreal To You
MOS analysis chart
Media Quality
MOS
4.4 / 5.0
(Best with G.711 is 4.4)


Degradation Sources
Codec 0.57 96.8%
Latency 0.00 0.0%
Packet Discards 0.02 3.2%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 127 ms
Packet Discards 0.1%
Packet Loss 0.0%
Loss Periods
Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss
Jitter
Min: 4 ms
Avg: 7 ms
Max: 27 ms
Signaling Quality
Post-Pickup Delay 109 ms
Call Setup Time 108 ms
Media Delay 143 ms
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carsten42
Vonage Forum Associate
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Joined: Mar 02, 2006
Posts: 17

PostPosted: Mon Mar 13, 2006 2:34 pm    Post subject: Reply with quote Back to top

BTW, I did notice that the router gets extremely hot. I put a fan over the holes so it blow cool air onto it. Not sure if this has anything to do though.
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NateHoy
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Mon Mar 13, 2006 2:43 pm    Post subject: Reply with quote Back to top

The numbers are looking good. The maxpause in the Vonage test is worrying, though, and would indicate exactly the symptom you describe.

Try doing a TRACERT to sip.vonage.net (from a command line, type tracert sip.vonage.net and hit enter). Eventually, you will get to a series of "Request timed out" messages, which means a router is blocking the information, but before that, you will see a list of routers with minimum, maximum, and average ping times. Are any of the routers over about 100 ms?

As to the temperature - that router should not be getting hot. I have a WRTP54G, and even under full load it is just barely warm. That's a bit of a concern.

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
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carsten42
Vonage Forum Associate
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Joined: Mar 02, 2006
Posts: 17

PostPosted: Mon Mar 13, 2006 2:57 pm    Post subject: Reply with quote Back to top

I get 9 diffrent hops and the highest right now is 40ms. The others are all under 35ms.

As far as the heat is concerned. Yesterday when I was having problems I went upstairs and blew into the holes of the router. I could feel rather hot air comming out. So today I took a spare 80mm fan and put it up on the holes to blow air inside. And now those results are looking better.

But I still do get the answer delay problem even though it is shorter than yesterday.

When I upload to an FTP at full speed I usually get 30 KB/s. What would be a safe speed to upload at and have the Voip work fine? Not that I upload often but for when I do?

Also thanks for the help. My mum has been **** non stop at me because I recommended to get Vonage bc previously the phone bill w/ a local carrier was over 45$.

Thanks!
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NateHoy
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Mon Mar 13, 2006 3:13 pm    Post subject: Reply with quote Back to top

As far as your FTP (and anything else) - your connection is (I assume) about 207kbps (kilobits per second), which is about 26KBps (kilobytes per second).

Most applications rate speeds in KB, most ISP's rate speeds in kb, so I assume you are uploading at 30KBps, which is actually slightly more than your line is tested for. Which is normal, there's always a little variance in testing.

Vonage needs 90kbps, and with the dysfunctional QoS in the Vonage-supplied router, it is not capable of reserving it on its own. This means that if you use more than about 110 kbps (14KBps), you're going to start interfering with your Vonage line, and the voice quality that people on the other end of the conversation hear is going to get lousy, and you're going to have problems.

The only way to get working QoS is to get a router that has working QoS. I like the Linksys WRT54GL when paired with aftermarket firmware, but Hawking and D-Link have a new system based on a chipset called StreamEngine that has good reviews here as well.

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
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