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cleaster
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Joined: Mar 12, 2006
Posts: 2

PostPosted: Sun Mar 12, 2006 3:31 pm    Post subject: No dial tone. Reply with quote Back to top

1. Your location: Raleigh, NC
2. Your ISP name and type: Road Runner Cable
3. Upload and download speeds:
4. Modem make and model: Terayon TJ615
5. Type of Vonage adapter used: RTP300-VD
6. Setup of Network Modem: Vonage Adapter-->PC
7. Issue you are experiencing: No dial tone.
8. DETAILED results from www.testyourvoip.com with a test call to Boston.

Test History
Total Test Runs 1
Median MOS to All Test Points 4.4
Median MOS from All Test Points 3.3
Time Source IP Target Codec MOS To MOS From
03/12/06 03:23 PM EST 65.190.199.127 Boston G.711 3.3 4.4
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Sun Mar 12, 2006 5:10 pm    Post subject: Reply with quote Back to top

Is the phone light lit? If not, first try re-booting your setup. Unplug your phone. Power everything down, then power up the modem, wait for 2 minutes, power up the RTP300, then power up the PC and plug in the phone. That may get it working.

Are your Voip test results made with the RTP300 in the circuit? If so, you obviously have internet service through the device. Go to the admin page on the RTP (http://192.168.15.1). What does it say on the voice section of the status tab?

If your phone light is lit and you're not getting a dial tone, first check your cabling and the phone itself. If that's not it, get back to us.

_________________
Steve Gray
Orlando, FL
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cleaster
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Joined: Mar 12, 2006
Posts: 2

PostPosted: Sun Mar 12, 2006 9:49 pm    Post subject: Reply with quote Back to top

Thanks for you quick reply. No phone light. Voice tab message: "Please contact your service provider for further information."
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reebok
Vonage Forum MVM
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Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Mon Mar 13, 2006 8:00 am    Post subject: Reply with quote Back to top

he said status tab, not voice tab. under that it should say Line1 and Line2. post what it says after Line1 and Line2.
sounds like you're another new subscriber that Vonage is having problems with. it's been going on a couple weeks now.

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VonageTPA
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Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)

PostPosted: Mon Mar 13, 2006 5:32 pm    Post subject: Reply with quote Back to top

as a side note, a 3.3 on the testmyvoip test isnt' going to give you great voice quality... your internet connection might not quite be up to snuff either, which could possibly cause problems.

_________________
ISP: Varies depending where I'm at.
Vonage: Linksys RTP300
Router: IPCop 1.4.10
Phones: various
Total calls since Jul 24, 2005: 4,794 calls
Total Minutes since Jul 24, 2005: 25,552 minutes
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