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UMP25
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Vonage Forum Master


Joined: Feb 09, 2006
Posts: 276

PostPosted: Sat Mar 11, 2006 6:09 pm    Post subject: Unable to Fax things, other bizarre problems Reply with quote Back to top

Wow. I don't even know where to begin. First the basic info:


1. Your location -- suburban Chicago
2. Your ISP name and type (cable, DSL, wireless etc) -- Comcast
3. Upload and download speeds -- 4.5megs down, N/A upload
4. Modem make and model -- Motorola SB5100
5. Type of Vonage adapter used ie RT31P2 or PAP2 -- RTP300
6. Setup of Network ie Modem---->Vonage Adapter-->PC -- Modem to Linksys WRT54GL
7. Issue you are experiencing ie dropped calls, choppy audio etc -- Unable to send faxes; unable to upload via Internet, etc.

OK, here's the scoop...

Off and on for the last couple days, I've had some seriously slow Internet issues. I've got a good laptop that has plenty of HD space and 1GB of RAM and a fast processor. I can open a browser like IE or Firefox easily, but certain things slow to a crawl or can't be done at all.

For example, when I check my Email, both my hotmail and Comcast accounts, I can open and read them fine, but when I want to send/reply, I am unable to do so. The page just hangs for several minutes then goes to that "page cannot be displayed" nag.

Now, when I attempt to fax things, the recipient's fax will ring, pick up, play the fax tone, but no transmission goes through. My machine auto-redials then fails.

I've run every spyware and adware program I have, and everything on my 'puter is clean. I've power cycles my modem, my WRT54GL, and my RTP300. (BTW, my WRT54GL is brand new and has the latest aftermarket firmware on it, thanks to NateHoy.) I've rebooted my 'puter. Nothing has worked. Interestingly, I've run several different broadband speed tests, and each comes back with roughly 4.5 megs down, and "upload test failed." That's right. I get responses telling me my upload ability fails or is nonexistent. What the hell?!?

Dell tells me it's Comcast's problem. Comcast says it's Vonage's problem, and Vonage is clueless. Well, I'M clueless, too, but I'm thinking it's more Vonage's fault, since results of testmyvoip.com have been terrible. I've had under 4.0 only once or twice, but here are my latest results (I took the highest one):

MOS Analysis From You TO Boston

Media Quality MOS 2.2 / 5.0
(Best with G.711 is 4.4)


Degradation Sources
Codec 0.58 20.4%
Latency 0.00 0.0%
Packet Discards 0.49 17.4%
Packet Loss 1.75 62.2%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 139 ms
Packet Discards 1.6%
Packet Loss 5.6%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 40 ms
Random Loss

Jitter Min: 0 ms
Avg: 2 ms
Max: 28 ms

Signaling Quality Post-Dial Delay 581 ms
Call Setup Time 591 ms
Media Delay 6700 ms
MOS Analysis FROM Boston To You

Media Quality MOS 4.3 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.58 86.1%
Latency 0.00 0.0%
Packet Discards 0.09 13.9%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 139 ms
Packet Discards 0.7%
Packet Loss 0.0%
Loss Periods Min: 60 ms
Avg: 60 ms
Max: 60 ms
Random Loss

Jitter Min: 0 ms
Avg: 7 ms
Max: 30 ms

Signaling Quality Post-Pickup Delay 6082 ms
Call Setup Time 6086 ms
Media Delay 6117 ms

------------------

BTW, I've experienced NO problems calling out or receiving calls. My voice quality is fine.

So, any idea what could be wrong?

_________________
ISP: Comcast
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NJITgrad
Vonage Forum Junior
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Joined: Feb 28, 2006
Posts: 26

PostPosted: Sat Mar 11, 2006 6:31 pm    Post subject: outbound issues Reply with quote Back to top

Please run a trace route to www.yahoo.com and post results.
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UMP25
Vonage Forum Master
Vonage Forum Master


Joined: Feb 09, 2006
Posts: 276

PostPosted: Sat Mar 11, 2006 6:43 pm    Post subject: Reply with quote Back to top

Here ya go...


Tracing route to yahoo.com [66.94.234.13]
over a maximum of 30 hops:

1 2 ms 2 ms 2 ms 192.168.1.1
2 * * * Request timed out.
3 * * * Request timed out.
4 12 ms 11 ms 10 ms ge-1-38-ur01.wchicago.il.chicago.comcast.net [68
.86.119.73]
5 10 ms 12 ms 14 ms 68.87.230.105
6 12 ms 12 ms 12 ms 68.87.230.250
7 15 ms 13 ms 15 ms 12.116.16.5
8 16 ms 17 ms 14 ms tbr2-p011201.attga.ip.att.net [12.122.82.250]
9 16 ms 16 ms 29 ms ggr2-p390.cgcil.ip.att.net [12.123.6.37]
10 16 ms 14 ms 15 ms if-6-3.core1.CT8-Chicago.teleglobe.net [66.110.2
7.29]
11 * 39 ms 42 ms if-2-0.core2.CQW-Chicago.teleglobe.net [66.110.2
7.22]
12 42 ms 40 ms 40 ms if-1-0.core3.NQT-NewYork.teleglobe.net [216.6.16
.10]
13 40 ms 43 ms 39 ms if-1-0.core2.AEQ-Ashburn.teleglobe.net [209.58.2
7.57]
14 42 ms 42 ms 42 ms ix-11-0.core2.AEQ-Ashburn.teleglobe.net [209.58.
27.38]
15 82 ms 80 ms 81 ms so-3-1-0.pat2.pao.yahoo.com [216.115.101.130]
16 86 ms 83 ms 84 ms ge-4-0-0-p441.msr1.scd.yahoo.com [216.115.106.20
3]
17 84 ms 83 ms 86 ms ten-2-3-bas2.scd.yahoo.com [66.218.82.223]
18 83 ms 82 ms 81 ms yahoo.com [66.94.234.13]

Trace complete.

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ISP: Comcast
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NJITgrad
Vonage Forum Junior
Vonage Forum Junior


Joined: Feb 28, 2006
Posts: 26

PostPosted: Sat Mar 11, 2006 6:51 pm    Post subject: outbound issues Reply with quote Back to top

Lord Vader,

Call Comcast. Once hop clears the modem, I believe(192.168.1.1), it fails twice before hitting a server in Chicago. Perhaps they're performing maintenance, and don't mention anything about Vonage, because they're certain pass the buck.
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UMP25
Vonage Forum Master
Vonage Forum Master


Joined: Feb 09, 2006
Posts: 276

PostPosted: Sat Mar 11, 2006 6:55 pm    Post subject: Reply with quote Back to top

When I called them, I scheduled a service call for them anyway. They're supposed to be here Tuesday.

I wasn't too happy that they gave me some song and dance when they said: "Oh, I see you own your modem. It's not one of ours. If it was, we wouldn't have to charge you to fix the problem if the problem is in the modem."

Idiots. Yet they still tell me the problem's not on their end.

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ISP: Comcast
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UMP25
Vonage Forum Master
Vonage Forum Master


Joined: Feb 09, 2006
Posts: 276

PostPosted: Sat Mar 11, 2006 7:02 pm    Post subject: Reply with quote Back to top

I called them back to give them this trace route information and was fortunate to talk to some polite and knowledgeable guy who said the problem sure seems to be on THEIR end, somewhere in the line from the modem to the tap, whatever that means.

So, I'll wait till Tuesday to see what they find.

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ISP: Comcast
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NJITgrad
Vonage Forum Junior
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Joined: Feb 28, 2006
Posts: 26

PostPosted: Sat Mar 11, 2006 7:06 pm    Post subject: outbound issues Reply with quote Back to top

Good luck, and let us know the end result, since you're on the frontline of the Comcast vs. Vonage war.
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UMP25
Vonage Forum Master
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Joined: Feb 09, 2006
Posts: 276

PostPosted: Sat Mar 11, 2006 7:11 pm    Post subject: Reply with quote Back to top

I know. So far, I've been one of those Comcast customers who hasn't had the typical Comcast v. Vonage problems. I'm HOPING this is unrelated.

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VonageTPA
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)

PostPosted: Mon Mar 13, 2006 2:03 am    Post subject: Reply with quote Back to top

It's more like Comcast vs. Customer than anything else...

Last Comcast outage: 12 hrs ago.

_________________
ISP: Varies depending where I'm at.
Vonage: Linksys RTP300
Router: IPCop 1.4.10
Phones: various
Total calls since Jul 24, 2005: 4,794 calls
Total Minutes since Jul 24, 2005: 25,552 minutes
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UMP25
Vonage Forum Master
Vonage Forum Master


Joined: Feb 09, 2006
Posts: 276

PostPosted: Mon Mar 13, 2006 9:48 am    Post subject: Reply with quote Back to top

I switched from a local provider to Comcast high speed in December 2004--15 months ago. Honestly, I have been very happy with them. From December 2004 to this January, a period of 13 months, I could count the number of Comcast service problems I've had on one hand, if that. I'd go many months without even a hiccup. In the last 3-4 weeks, it's been the complete opposite.

I had service outages lasting well over 12 hours twice during the last week of February. Since the middle of last week, my Internet service has been horribly slow and inconsistent, and I'm on their top speed tier of 8 megs. Since last week, my download speed has run between 3000kbps and 4400kbps, never faster. My upload speed? Get this: no more than 184kbps! What the hell is THAT?!? To top it off, yesterday late afternoon, the service goes out completely for about 2 hours. They tell me "storm damage in your area." Now, I could normally understand that, but as of the time my service went out, there were no storms--not even watches or warnings, anywhere near me. It was all far downstate.

I suppose I could be a conspiracy theorist and say that the problems I'm having is because I've now got Vonage--all the Comcast problems began, coincidentally, a week or so after I fully started using my Vonage service. However, Comcast at that time didn't know--or at least they didn't tell if they did know--I had Voip. They do now, at least as of yesterday when one of their techs asked me outright (due to my outgoing voice calls breaking up so much).

When I called them yesterday afternoon to report a complete service disruption, they told me there was a "service outage on your area." Nice to see that they could work on that right away, but to fix their horribly unreliable and slow service of the last 4+ days, they have to send a technician out.

Oh, BTW, the gal tech. who asked me if I had Voip told me the problem "could be the fact that you're using VoIP...their adapter is probably slowing down your Internet service." I told her she was nuts, because it had been fine for the couple of weeks prior to me calling. I also told her the problem was NOT due to heavy Internet use while talking on the phone. Heck, I rarely, if ever, do that, mainly because it's difficult enough for me to walk and chew gum at the same time, let alone talk on the phone and use the Internet at the same time. Lol

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