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UMP25
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Joined: Feb 09, 2006
Posts: 276

PostPosted: Mon Mar 13, 2006 5:57 pm    Post subject: Reply with quote Back to top

Well, my broadband speed tests still show crappy results, but this recent test was the highest it's been in weeks. Go figure:

MOS Analysis From You TO Boston

Media Quality MOS 4.0 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.57 57.9%
Latency 0.00 0.0%
Packet Discards 0.40 40.0%
Packet Loss 0.02 2.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 155 ms
Packet Discards 2.5%
Packet Loss 0.1%
Loss Periods Min: 20 ms
Avg: 60 ms
Max: 180 ms
Burst Loss

Jitter Min: 0 ms
Avg: 4 ms
Max: 218 ms

Signaling Quality Post-Dial Delay 90 ms
Call Setup Time 100 ms
Media Delay 210 ms
MOS Analysis FROM Boston To You

Media Quality MOS 4.2 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.57 70.7%
Latency 0.00 0.0%
Packet Discards 0.22 26.6%
Packet Loss 0.02 2.6%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 155 ms
Packet Discards 1.3%
Packet Loss 0.1%
Loss Periods Min: 20 ms
Avg: 60 ms
Max: 140 ms
Burst Loss

Jitter Min: 0 ms
Avg: 1 ms
Max: 190 ms

Signaling Quality Post-Pickup Delay 95 ms
Call Setup Time 108 ms
Media Delay 129 ms

-----------------------------------

So I get home about an hour ago and see three Comcast trucks parked near the garages (I live in an apt. complex). Now, I know they're not here regarding MY issue--that's not scheduled until tomorrow afternoon--so I figured I'd walk over to see if I can maybe ask one of the techs a question about my problem. Ha! That was a mistake! This is a union area, so how dare I ask one of these guys a question without going through the formal channels?

Anyway, I wish I had a video camera and recorded what I saw. It's just too funny. I walk behind my building into the courtyard area and what do I see? Four guys with hardhats (they're in an open air courtyard for Pete's sake) all standing in a circle around a cable, staring at it like they were waiting for it to do tricks or something. I'm sorry, but it was one of the funniest, most stereotypical damn things I've ever seen. They looked like they were all gathered around a camp fire and trying to pee out the flames.

And I won't even get into the brief conversation that I tried to start with them. Suffice it to say the only guy who talked to me was a grumpy @sshole.

_________________
ISP: Comcast
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NJITgrad
Vonage Forum Junior
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Joined: Feb 28, 2006
Posts: 26

PostPosted: Mon Mar 13, 2006 6:48 pm    Post subject: Reply with quote Back to top

"By the way:

We could upgrade you to our Voip service for an additional $49.99 per month, thereby saving you the trouble of having to call other vendors for our service outages, and have certified Comcast technician at your home a minimum of once a week. Would you be interested?"
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UMP25
Vonage Forum Master
Vonage Forum Master


Joined: Feb 09, 2006
Posts: 276

PostPosted: Mon Mar 13, 2006 6:51 pm    Post subject: Reply with quote Back to top

Does that come with my own union repairman? Lol

I should mention that my faxing capabilities have come back as of yesterday. It's just that my overall Internet speeds are much too slow. I can't wait until I see what the tech has to say tomorrow when he visits.

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sinceMay2004
Vonage Forum Master
Vonage Forum Master


Joined: Feb 28, 2005
Posts: 193

PostPosted: Mon Mar 13, 2006 6:57 pm    Post subject: Reply with quote Back to top

was this result from naked,
modem>computer?

modem>rtp300>computer?

modem>rtp300>computer
>phone?

_________________
Detroit Comcast
SB5100-2.3.2.5-SCM01-NOSH;DLP:+11dB/SNRatio:38dB/ULP:45dBmV
vt1005: Software:VT20_02.02.00_A Bootrom:VT20_02.02.00_A
HW: VT1000 Revision: 0 BSP: 1.2/0
CfgFile: 1145306143711/1002237868
SB5100~wrt54gL~~vt1005~~2pc~~x51v~~laptop

Last edited by sinceMay2004 on Mon Mar 13, 2006 6:59 pm; edited 1 time in total
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UMP25
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Joined: Feb 09, 2006
Posts: 276

PostPosted: Mon Mar 13, 2006 6:58 pm    Post subject: Reply with quote Back to top

All three setups.

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sinceMay2004
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Posts: 193

PostPosted: Mon Mar 13, 2006 7:01 pm    Post subject: Reply with quote Back to top

I see, in that case hopefully there work ethic and perfromance will bill better tommorrow. Because it's there problem, not V.

_________________
Detroit Comcast
SB5100-2.3.2.5-SCM01-NOSH;DLP:+11dB/SNRatio:38dB/ULP:45dBmV
vt1005: Software:VT20_02.02.00_A Bootrom:VT20_02.02.00_A
HW: VT1000 Revision: 0 BSP: 1.2/0
CfgFile: 1145306143711/1002237868
SB5100~wrt54gL~~vt1005~~2pc~~x51v~~laptop
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UMP25
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Posts: 276

PostPosted: Mon Mar 13, 2006 7:03 pm    Post subject: Reply with quote Back to top

They better not tell me the problem's on my end, because everything was humming right along with NO problems whatsoever when last Thursday, the speed went to hell.

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UMP25
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Joined: Feb 09, 2006
Posts: 276

PostPosted: Tue Mar 14, 2006 5:59 pm    Post subject: Re: outbound issues Reply with quote Back to top

NJITgrad wrote:
Good luck, and let us know the end result, since you're on the frontline of the Comcast vs. Vonage war.


Well, Comcast's tech was here this afternoon for about a half-hour and fixed the problem. It turned out that several connectors on the outside of the building were, as he described them, "decrepit." He replaced them and recut the cable that goes into my modem, this last thing being a "just in case" solution.

We did several speed tests and wow! Even the tech has never seen such speeds. My package is at their highest speed, supposed to be 8 megs down and something like 4 or 5 megs up. Well, my download speed was consistently at a blazing 9.8 megs! In fact, a few tests clocked it at 10.2 megs!

I got into a discussion with him about Voip, Vonage, Comcast's own Voip, etc. He was quite frank with me, telling me, "Don't get our Voip. We're still working out a lot of bugs. It's just not worth it." He didn't know that I specifically had Vonage, so he continues his discussion, "If you're going to get Voip, get Vonage. They're the best."

At that point I told him I had Vonage and have not been experiencing problems like many others have with Comcast. I told him about this forum and the Comcast v. Vonage thread and we chatted a few minutes about this issue. Here's what he told me: "yeah, we've been having some issues in certain areas, Michigan specifically." I asked him if Comcast was doing anything intentional or specific to disrupt Voip, and he said this: "No way. I can tell you straight, Mr. NNNNN, that our own Voip succks, but we are definitely not blocking any Voip. The FCC has warned us about this. We're not about to do something that stupid. The issues we're having are technical ones, but I don't know the details about that."

The words I used above are his words, folks, not mine, BTW.

All in all, a very satisfying service call, the first on site one I have had to have since the service was installed 15 months ago.

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sinceMay2004
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Posts: 193

PostPosted: Tue Mar 14, 2006 8:11 pm    Post subject: Reply with quote Back to top

I could not be happier for you. Now just confirm the V works well?

_________________
Detroit Comcast
SB5100-2.3.2.5-SCM01-NOSH;DLP:+11dB/SNRatio:38dB/ULP:45dBmV
vt1005: Software:VT20_02.02.00_A Bootrom:VT20_02.02.00_A
HW: VT1000 Revision: 0 BSP: 1.2/0
CfgFile: 1145306143711/1002237868
SB5100~wrt54gL~~vt1005~~2pc~~x51v~~laptop
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NJITgrad
Vonage Forum Junior
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Joined: Feb 28, 2006
Posts: 26

PostPosted: Tue Mar 14, 2006 8:21 pm    Post subject: Reply with quote Back to top

Vonage should have that tech in their next commercial! Glad you're back in business as well. Cool
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