Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
DallasFlier
Vonage Forum Master
Vonage Forum Master


Joined: Mar 03, 2005
Posts: 277
Location: Dallas, TX

PostPosted: Sat Mar 11, 2006 10:55 am    Post subject: Reply with quote Back to top

dconnor wrote:
Hey DF: I am going to go out on a limb here, but I think this problem was a vender related issue and Vonage is very much feeling the pain also.

Dan, I'd love to hear the logic behind that statement. Before you answer, I'll remind you that a quick search of your site reveals no less than 25 of these complaints, with adapters of all different models from multiple locations of BestBuy, CompUSA, CircuitCity, RadioShack, Target, Sams Club and Costco - to name a few that I noticed in those complaints.

Vonage may be *feeling* the pain, but they're definitely *causing* the pain. Your argument is like finding that new Fords from dealerships all over the country are being delivered with keys that won't fit in the trunk locks and open the trunks, and then saying "I think this problem was a dealer related issue and Ford is very much feeling the pain also."

WHY, pray tell, is there a "valid MAC address database" in the first place? For one reason and one reason only - their desire to prevent a market in used adapters, and piss off their customers in the process. For a good example of how it SHOULD be, my cable company puts out a list of cable modem models they've tested and certified for their network. To activate a new cable modem, no matter WHERE I purchased it, I call the company, give them the manufacturer, model and MAC address. If its an approved model, and the MAC address is not currently ACTIVELY in use in their system on another account, its activated. Easy, simple, almost foolproof, and customer friendly. That's how it SHOULD work, if customer satisfaction is an issue at all.

_________________
TWC 20M/2M w/Moto DOCSIS 3 --> WRT54G v2 (Tomato F/W) --> 4 PC's, 2 wireless; 4 networked DirecTV boxes; PS3 (powerline wired) & Wii (wireless) VT2442 (routing OFF), RTP300 (routing OFF) & V-Portal - Total of 4 Vonage lines
View user's profile Send private message
NJITgrad
Vonage Forum Junior
Vonage Forum Junior


Joined: Feb 28, 2006
Posts: 26

PostPosted: Sat Mar 11, 2006 6:26 pm    Post subject: Invalid Mac address Reply with quote Back to top

Call Customer Care either first thing in the AM or very late at night, direct towards billing queues(so you get NJ), ask for transfer to Tier 2, and have tech enter ticket for adding device to account. Provide th MAC, s/n, retail partner, and you should be set.
View user's profile Send private message
VonageTPA
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)

PostPosted: Mon Mar 13, 2006 1:59 am    Post subject: Reply with quote Back to top

DallasFlier wrote:
For a good example of how it SHOULD be, my cable company puts out a list of cable modem models they've tested and certified for their network. To activate a new cable modem, no matter WHERE I purchased it, I call the company, give them the manufacturer, model and MAC address. If its an approved model, and the MAC address is not currently ACTIVELY in use in their system on another account, its activated. Easy, simple, almost foolproof, and customer friendly. That's how it SHOULD work, if customer satisfaction is an issue at all.


The only problem with this, is the design of Voip analog adapters. To make this happen, Vonage would have to, heaven forbid, give out the SIP credentials. I'm all for it...but so far, Vonage doesn't seem to be in the mood to deal with it.

_________________
ISP: Varies depending where I'm at.
Vonage: Linksys RTP300
Router: IPCop 1.4.10
Phones: various
Total calls since Jul 24, 2005: 4,794 calls
Total Minutes since Jul 24, 2005: 25,552 minutes
View user's profile Send private message
DallasFlier
Vonage Forum Master
Vonage Forum Master


Joined: Mar 03, 2005
Posts: 277
Location: Dallas, TX

PostPosted: Mon Mar 13, 2006 2:12 am    Post subject: Reply with quote Back to top

VonageTPA wrote:
DallasFlier wrote:
For a good example of how it SHOULD be, my cable company puts out a list of cable modem models they've tested and certified for their network. To activate a new cable modem, no matter WHERE I purchased it, I call the company, give them the manufacturer, model and MAC address. If its an approved model, and the MAC address is not currently ACTIVELY in use in their system on another account, its activated. Easy, simple, almost foolproof, and customer friendly. That's how it SHOULD work, if customer satisfaction is an issue at all.


The only problem with this, is the design of Voip analog adapters. To make this happen, Vonage would have to, heaven forbid, give out the SIP credentials. I'm all for it...but so far, Vonage doesn't seem to be in the mood to deal with it.

That's not what I'm really talking about though. I'm saying that they could EASILY put out the list of compatible adapters as being ONLY the models they currently support, but quit the customer-unfriendly practice of having a list of "valid" MAC numbers, and anything not on the list is invalid, even if the adapter model is supported. Let us hook up a PAP2, RT31P2, RTP300, WRTP54G, or WRT54GP2 no matter where we bought it, as long as it isn't *currently* active on their system (i.e. - stolen). Just ask for the MAC number, enter it into a MAC address field, and activate the dang adapter. No SIP credential releasing required. And no more headaches for both consumers who have bought a new adapter from an authorized retailer in good faith, and no more need for those retailers to deal with pissed off customers, as is currently documented here time and time and time again.

As has been proven with those who've unlocked PAP2's, even if you have an unlocked adapter from some source, if you allow Vonage to update the firmware, they end up immediately relocked again, so there's absolutely no security issues for Vonage whatsoever.

_________________
TWC 20M/2M w/Moto DOCSIS 3 --> WRT54G v2 (Tomato F/W) --> 4 PC's, 2 wireless; 4 networked DirecTV boxes; PS3 (powerline wired) & Wii (wireless) VT2442 (routing OFF), RTP300 (routing OFF) & V-Portal - Total of 4 Vonage lines
View user's profile Send private message
dconnor
Site Admin
Site Admin


Joined: Mar 05, 2003
Posts: 2263
Location: The Beach

PostPosted: Mon Mar 13, 2006 2:53 am    Post subject: Reply with quote Back to top

DallasFlier wrote:
dconnor wrote:
Hey DF: I am going to go out on a limb here, but I think this problem was a vender related issue and Vonage is very much feeling the pain also.

Dan, I'd love to hear the logic behind that statement.


No argument from me on the rest of your comment, I too have read many of the posts regarding this issue.

I am just stating that it is my understanding that this issue was caused by a major vender screw up, at least that is how I understand the issue with USA mac addy's showing up on the retail floors in Canada.

_________________
Have Questions? Need to speak to Vonage before signing up?
Call: 1-888-692-8074
Both Business and Residential customers can call and speak to a Vonage Sales Rep 24 hours a day.
View user's profile Send private message Visit poster's website
DallasFlier
Vonage Forum Master
Vonage Forum Master


Joined: Mar 03, 2005
Posts: 277
Location: Dallas, TX

PostPosted: Mon Mar 13, 2006 9:20 am    Post subject: Reply with quote Back to top

dconnor wrote:
DallasFlier wrote:
dconnor wrote:
Hey DF: I am going to go out on a limb here, but I think this problem was a vender related issue and Vonage is very much feeling the pain also.

Dan, I'd love to hear the logic behind that statement.


No argument from me on the rest of your comment, I too have read many of the posts regarding this issue.

I am just stating that it is my understanding that this issue was caused by a major vender screw up, at least that is how I understand the issue with USA mac addy's showing up on the retail floors in Canada.


Not arguing with you, Dan, I'm sure you heard it was a "vendor screwup", and I'm sure that's Vonage's story and they're sticking to it. Meanwhile, the simple fact that there *are* USA MAC addresses vs. Canadian MAC addresses in unsold adapter stock is breathtakingly stupid to begin with, and the fault of no one except Vonage.

_________________
TWC 20M/2M w/Moto DOCSIS 3 --> WRT54G v2 (Tomato F/W) --> 4 PC's, 2 wireless; 4 networked DirecTV boxes; PS3 (powerline wired) & Wii (wireless) VT2442 (routing OFF), RTP300 (routing OFF) & V-Portal - Total of 4 Vonage lines
View user's profile Send private message
dconnor
Site Admin
Site Admin


Joined: Mar 05, 2003
Posts: 2263
Location: The Beach

PostPosted: Mon Mar 13, 2006 10:36 am    Post subject: Reply with quote Back to top

DallasFlier wrote:
...and the fault of no one except Vonage.


How do you know this?

_________________
Have Questions? Need to speak to Vonage before signing up?
Call: 1-888-692-8074
Both Business and Residential customers can call and speak to a Vonage Sales Rep 24 hours a day.
View user's profile Send private message Visit poster's website
DallasFlier
Vonage Forum Master
Vonage Forum Master


Joined: Mar 03, 2005
Posts: 277
Location: Dallas, TX

PostPosted: Mon Mar 13, 2006 12:29 pm    Post subject: Reply with quote Back to top

dconnor wrote:
DallasFlier wrote:
...and the fault of no one except Vonage.


How do you know this?


Because, Dan, if you get up the ladder far enough, and scream loudly enough, Vonage CS, at least at tier 3, has the ability to type in the MAC address that you read off to them from your adapter, and activate it. That fact is documented by user's experiences more than once in messages here. That proves that Vonage has the ability in their systems to accept an "unknown" MAC address and activate it. THAT should be the normal process at Vonage, not the exception. Vonage MAY be getting bad "valid MAC address" data from their hardware vendor, thus the "vendor screwup" argument, but the simple solution SHOULD be, no "valid MAC address" database required in the first place.

You surely aren't trying to argue that the use of such a database in the first place is anyone's decision other than Vonage's, are you?

If the MAC address isn't already in the system assigned to another customer's account, then type it in as the customer reads it to you off the device and activate it for them, for heaven's sake! This is NOT rocket science, and the proof is right here in the forum that they CAN do that, they simply choose not to, at least not unless the customer is willing to spend considerable effort escalating the complaint and go through considerable pain and frustration first!

I'm sorry, but refusing to activate a NEW adapter, and sending the poor customer back to the retailer to exchange it for yet-another-new-adapter, which may or may not solve the problem - when they COULD just type in the MAC address and activate it, is just flat DUMB, and incredibly BAD customer service (in my humble opinon, of course!)

_________________
TWC 20M/2M w/Moto DOCSIS 3 --> WRT54G v2 (Tomato F/W) --> 4 PC's, 2 wireless; 4 networked DirecTV boxes; PS3 (powerline wired) & Wii (wireless) VT2442 (routing OFF), RTP300 (routing OFF) & V-Portal - Total of 4 Vonage lines

Last edited by DallasFlier on Mon Mar 13, 2006 12:35 pm; edited 1 time in total
View user's profile Send private message
dconnor
Site Admin
Site Admin


Joined: Mar 05, 2003
Posts: 2263
Location: The Beach

PostPosted: Mon Mar 13, 2006 12:35 pm    Post subject: Reply with quote Back to top

DallasFlier wrote:

You surely aren't trying to argue that the use of such a database in the first place is anyone's decision other than Vonage's, are you?


No, I would not even attempt to take that one on for discussion.

I am, or was; simply trying to inform you and others how this issue occurred, no other intent was intended.

_________________
Have Questions? Need to speak to Vonage before signing up?
Call: 1-888-692-8074
Both Business and Residential customers can call and speak to a Vonage Sales Rep 24 hours a day.
View user's profile Send private message Visit poster's website
DallasFlier
Vonage Forum Master
Vonage Forum Master


Joined: Mar 03, 2005
Posts: 277
Location: Dallas, TX

PostPosted: Mon Mar 13, 2006 2:22 pm    Post subject: Reply with quote Back to top

dconnor wrote:
DallasFlier wrote:

You surely aren't trying to argue that the use of such a database in the first place is anyone's decision other than Vonage's, are you?


No, I would not even attempt to take that one on for discussion.

I am, or was; simply trying to inform you and others how this issue occurred, no other intent was intended.


This issue occurred, and continues to occur - for one simple, easily fixable reason. Because Vonage insists on trying to keep and use a "valid MAC address" database. Any other excuses on their part are simply attempts to ignore the PRIMARY reason and place the blame elsewhere.

You have Vonage management contact, I'd love to hear their explanation of WHY there is such a database in the first place, and why they continue to try to mandate its use by Vonage CS, at considerable pain and frustration to both their customers and authorized retailers.

_________________
TWC 20M/2M w/Moto DOCSIS 3 --> WRT54G v2 (Tomato F/W) --> 4 PC's, 2 wireless; 4 networked DirecTV boxes; PS3 (powerline wired) & Wii (wireless) VT2442 (routing OFF), RTP300 (routing OFF) & V-Portal - Total of 4 Vonage lines
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New Imovane
New Today 9
Yesterday 7
Total 99025

Who Is On Site
Visitors 104
Members 0
Total 104


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.69
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.75 Seconds and 103 Pages In The Last 60 Seconds
The Vonage VoIP Forum