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kragbax
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PostPosted: Fri Mar 10, 2006 1:38 pm    Post subject: Choppy voice quality Reply with quote Back to top

My troubles started yesterday after I called to have my old phone number rolled over to my Vonage account. I tried making a call a couple minutes after calling customer care but I got error beeps after dialing the 7th digit, 10 digits didn't help either. I called Vonage support who was having database issues so they were unable to fix it last night.
This morning I can make calls but it is very choppy, voicemail has been doing the same thing since day one. Plea...en...ur...wor.. Everything except for voicemail was fine before I called yesterday.

I have more than enough upstream and downstream bandwidth for several lines. I even have QOS enabled on the router to ensure it has at least 90Kbps each way even though I only use the 50k voice setting. Adjusting the voice quality has no effect at all and there is no inbound or outbound traffic beyond Vonage when I try the line.
I've rebooted the PAP2 device several times to no avail. Is there something else I should try?
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reebok
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Joined: Oct 24, 2004
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Location: Lakeland, FL

PostPosted: Fri Mar 10, 2006 2:23 pm    Post subject: Reply with quote Back to top

try it without qos and your computer off/disconnected just for kicks.

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NateHoy
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Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Fri Mar 10, 2006 2:43 pm    Post subject: Reply with quote Back to top

Do a Voip test at www.testyourvoip.com and post the detailed results here.

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Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
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kragbax
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PostPosted: Fri Mar 10, 2006 11:58 pm    Post subject: Reply with quote Back to top

I came in at a 4.4, second time around was a 4.3
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kragbax
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PostPosted: Sat Mar 11, 2006 12:22 am    Post subject: Reply with quote Back to top

Looks like the problem was solved, I could hear the difference when QOS was disabled for the IP of the Vonage box. That lead me to believe it wasn't getting enough bandwidth so I upped the QOS reservation for the Vonage box from 50k to 60k which mostly fixed it. Going to 70k completely eliminated it.
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