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helpmeplz
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PostPosted: Fri Mar 10, 2006 9:23 pm    Post subject: Reply with quote Back to top

Vonage email me back this message "We apologize,but for security reasons we are unable to process your request through email.To request to release the device from your account,you can submit a request by calling to speak to a Customer Care representative.Our Customer Care phone number is available on the Contact Us page of our website. Unfortunately,there are no other means by which you can resolve this issue." I feel that the online support always use "security" as an execuse for not doing anything.

I called the Customer Care for 5 times and got people from India every time. They are really creative in making lies just to transfer me or get me off the phone. They would make up bogus departments like "advanced billing" and "level 2 tech support" just to put me back to the same general customer service queue. They also told me to mail back the device to get a refund and either gave me a fake address or a fake Return Authorization number. Do not believe them when they say the other guy has to sign up first and then you can do a "MAC swap". That's not true.

In all, Vonage devices ARE NON-TRANSFERRABLE. If it broke, you have thousands of Voip company to choose from other than Vonage.
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navydavy2001
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Joined: May 26, 2005
Posts: 1125
Location: United States

PostPosted: Fri Mar 10, 2006 11:02 pm    Post subject: Reply with quote Back to top

Um, I'm about 300% sure that "level 2 tech support" is not a bogus department, as I recently got a job offer from them and the engineer group. Level Two is in NJ, I believe.

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Walterose
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Joined: Mar 09, 2006
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PostPosted: Sat Mar 11, 2006 12:38 am    Post subject: Reply with quote Back to top

Hmmm!

When I told them i was removing the motorola and replacing it with a linksys router, they said they would have to remove the motorola MAC and enter the linksys MAC. when i asked about traveling and using the motorola device, they told me that i would have to change the Linksys MAC # i registered with them back to the Motorola's MAC.

Unfortunately, the new linksys router is not working and has to be returned to the retailer. So, I called Vonage and they switched the MAC back to the old one (Motorola).

In fact, when asked, the Vonage tech said that he would keep both MAC's in my file with one active at any given time.
Sounds like we are talking to two different Vonage Companies.

Walterose
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helpmeplz
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Joined: Mar 09, 2006
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PostPosted: Sat Mar 11, 2006 8:52 am    Post subject: Reply with quote Back to top

I think we are talking about the same Vonage company. The Customer Care who we talked two were different - the one you talked to was good and the ones talked to were bad.
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