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mikebrown Posted:
Hello
there, Please
check out -
http://www.vonage-
forum.com/home-wir
ing-installation-g
uide.html
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21


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helpmeplz
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Joined: Mar 09, 2006
Posts: 8

PostPosted: Fri Mar 10, 2006 9:23 pm    Post subject: Reply with quote Back to top

Vonage email me back this message "We apologize,but for security reasons we are unable to process your request through email.To request to release the device from your account,you can submit a request by calling to speak to a Customer Care representative.Our Customer Care phone number is available on the Contact Us page of our website. Unfortunately,there are no other means by which you can resolve this issue." I feel that the online support always use "security" as an execuse for not doing anything.

I called the Customer Care for 5 times and got people from India every time. They are really creative in making lies just to transfer me or get me off the phone. They would make up bogus departments like "advanced billing" and "level 2 tech support" just to put me back to the same general customer service queue. They also told me to mail back the device to get a refund and either gave me a fake address or a fake Return Authorization number. Do not believe them when they say the other guy has to sign up first and then you can do a "MAC swap". That's not true.

In all, Vonage devices ARE NON-TRANSFERRABLE. If it broke, you have thousands of Voip company to choose from other than Vonage.
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navydavy2001
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: May 26, 2005
Posts: 1125
Location: United States

PostPosted: Fri Mar 10, 2006 11:02 pm    Post subject: Reply with quote Back to top

Um, I'm about 300% sure that "level 2 tech support" is not a bogus department, as I recently got a job offer from them and the engineer group. Level Two is in NJ, I believe.

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Walterose
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New Forum Member


Joined: Mar 09, 2006
Posts: 4

PostPosted: Sat Mar 11, 2006 12:38 am    Post subject: Reply with quote Back to top

Hmmm!

When I told them i was removing the motorola and replacing it with a linksys router, they said they would have to remove the motorola MAC and enter the linksys MAC. when i asked about traveling and using the motorola device, they told me that i would have to change the Linksys MAC # i registered with them back to the Motorola's MAC.

Unfortunately, the new linksys router is not working and has to be returned to the retailer. So, I called Vonage and they switched the MAC back to the old one (Motorola).

In fact, when asked, the Vonage tech said that he would keep both MAC's in my file with one active at any given time.
Sounds like we are talking to two different Vonage Companies.

Walterose
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helpmeplz
New Forum Member
New Forum Member


Joined: Mar 09, 2006
Posts: 8

PostPosted: Sat Mar 11, 2006 8:52 am    Post subject: Reply with quote Back to top

I think we are talking about the same Vonage company. The Customer Care who we talked two were different - the one you talked to was good and the ones talked to were bad.
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