Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Robertsax Posted:
If you cook meals
for the rest from
the week, it can
save you a lot of
time. I
established
...

In The Forum:
Vonage UK
Topic:
Wholesale Memphis Grizzlies Jerseys
On Aug 18, 2017 at 20:20:06

ElalfZek Posted:
oakley big taco
sunglasses A pair
of Converse may be
the everyone shoe
hence conjures
...

In The Forum:
Vonage
Topic:
coach backpacks outlet 67119350
On Aug 17, 2017 at 04:29:27

Robertsax Posted:
This will enable
you view a website
in a 21" screen
and view this in
an iPhone in equal
...

In The Forum:
Vonage
Topic:
Wholesale Manchester United Jerseys
On Aug 15, 2017 at 13:43:28

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52


Vonage VoIP Forums

Vonage In The News
Vonage Expands International Presence with Investments in Asia Pacific Region

Vonage to Present at the Oppenheimer 20th Annual Technology, Internet & Communications Conference

Syndication

Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
jcarroll01
Vonage Forum Associate
Vonage Forum Associate


Joined: Apr 08, 2004
Posts: 16

PostPosted: Fri Apr 23, 2004 11:05 am    Post subject: Reply with quote Back to top

Well...I was actually going to drop it after bumping the last post, but the last couple of posts need to be addressed.

"The key point in the above post is cost. Problem is, we all want Nieman Marcus service at a Walmart price."
Interesting point since I didn't even receive Wal-mart service. I received ZERO service.

"Complaiing here will do little more than waste your time and space on this board. No one here works for Vonage so what in the name of sam hill can we do about your complaints?"

As I scroll back through my posts I don't see anywhere that I asked anyone here to do anything. AS for what good does this do? I want people who are considering their choice for phone service, which is not limited to the technology alone, to know what they might be up against. The reason that a forum exists is to exchange information, good / bad / indifferent. As for wating my time...that's my business. Wasting space? I don't think it is a waste of space to inform people of a serious flaw in the operation at Vonage. The fact that you sign your posts "Part time Vonage phone man" doesn't exactly give you a lot of credibility when pointing out that they choose to have a flawed service organization.
View user's profile Send private message
jcarroll01
Vonage Forum Associate
Vonage Forum Associate


Joined: Apr 08, 2004
Posts: 16

PostPosted: Fri Apr 23, 2004 3:28 pm    Post subject: Reply with quote Back to top

lol....last post so you can go back to your evangelist job.

Angry - Yes. I think people can discern the difference between righteous anger / frustration and a "tantrum"

I guess this board is just for technical issues and "Ain't Vongage great?" stories.

There are many outlets for disappointed customers and this was just one venue to try to make sure the story is balanced. It wasn't my great hope that Vonage would change their entire business model after one poor soul didn't get the service that is expected from even middle of the road organizations. Enjoy your early adopter of technology / excuser of service role.
View user's profile Send private message
JL1210
Vonage Forum Associate
Vonage Forum Associate


Joined: Nov 29, 2003
Posts: 17

PostPosted: Sat Apr 24, 2004 6:24 am    Post subject: Reply with quote Back to top

There are 2 things to address here. First, the 911 situation. I keep a pots line for emergency's and incoming calls. I got Vonage to save on my long distance bills. Vonage saves me $100-$150 a month in just long distance. My local pots costs about $15 a month to maintain. People call me on that but I call out on Vonage. For 911 i still have the pots line. I save a lot of money, just a little less this way but its minimal.
Second-poor customer service. It costs alot more money to get a new customer then to keep an old one. Some simple work on Vonage's part would go a long way in these situations at minimal cost. I n this case their poor service is a very bad business decision but is becoming a norm today in business. In a word, yes it ****. I have found in several cases with other companies an email to the president or a ceo of a company goes along way. How to get there email address varies. In some cases companies us a standard email naming convention, ie. first.last@companyname.com. I've used this approach in several cases and with calm emails i have gotten very good replies and service problems fixed. I wish you luck.
View user's profile Send private message Visit poster's website
k5
Full Forum Member
Full Forum Member


Joined: Jan 29, 2004
Posts: 61

PostPosted: Sat Apr 24, 2004 11:38 am    Post subject: Reply with quote Back to top

jcarroll01...I think it is clear that in fact you are asking people on this fourm to help you(even though you say your not). In fact they have done so but, you continue to complain about how bad Vonage is and not even listen to some of the great suggestions about taking care of your "Problem". Then you attack the people that are trying to help you because they are supportes of the Fourm.

This Fourm is a great place to get a read about Vonage, VOIP...The Good, The Bad. Dont make it a place where you mission is to say Customer Service ****.

Try to be thinking of a solution...you knew coming into this that Vonage did not get a ten rating on customer service. Take some of the advice you have been given here or you will contine to sound like a Cry Baby.
View user's profile Send private message Send e-mail Yahoo Messenger
houuser
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Sep 04, 2003
Posts: 435
Location: Houston, TX

PostPosted: Sat Apr 24, 2004 12:13 pm    Post subject: Reply with quote Back to top

Of 100 percent of customers,
20 percent like it, 60 percent enjoy what it does,
and the remaining 20 percent complain (and should
have not purchased the product).

Enough said or written in this case.
View user's profile Send private message Send e-mail
rmusa
Full Forum Member
Full Forum Member


Joined: Apr 24, 2004
Posts: 40

PostPosted: Sun Apr 25, 2004 2:39 pm    Post subject: Reply with quote Back to top

Vonage customer service is excellent. I use emails and they are very prompt and helpful. Never any problem. I have not used phones though.
View user's profile Send private message
jcarroll01
Vonage Forum Associate
Vonage Forum Associate


Joined: Apr 08, 2004
Posts: 16

PostPosted: Mon Apr 26, 2004 9:04 am    Post subject: Reply with quote Back to top

Great. Thanks for all the suggestions. I have no hard feelings. I initially was angry, but most of all wanted to show the other side of the story.

If anything people sure are passionate on this board.

Have a great week.
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New patsykf3
New Today 0
Yesterday 0
Total 101029

Who Is On Site
Visitors 1
Members 0
Total 1


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 8.03
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 1.52 Seconds and Pages In The Last 60 Seconds
The Vonage VoIP Forum