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PostPosted: Thu Mar 09, 2006 5:09 pm    Post subject: WRTP54G no light or tone - faulty router? Reply with quote Back to top

No Phone lights or dial tone for line1 (only active).
Plug into line2, one dial beep tone, then nothing. No message saying inactive.

PC/Internet access from WRTP54G Vonage/LinkSys router works fine with it's default configuration. Problem is no phone line light or dial tone.

Provisioning Status: Provisioning succeeded

Registration Status: 17072219252 17072219252 Proceeding
Call1 Status: idle
Call2 Status: NA

Registration Status:
Call1 Status: idle
Call2 Status: NA

481 LinkSys Vonage/LinkSys
Internet -->BEFSX41 -->WRTP54G -->phone (no light or tone)
-->PC (works fine)

Used scenario 2 for network for connecting Vonage Phone adapter to existing router. I tried to eliminate the BEFSX41 and use only the WRTP54G unsuccessfully. The WRTP54G NEVER picks up it’s DHCP address from the Starband 481 router/modem. I used chat session with LinkSys and their forum and finally gave up.

This forum's Vonage network setup and the RTP300 Setup/Networking threads were very useful. I haven’t thought networking for years but my archival process is slowing working to move that info back to my brain!

Voip testing shows slow sometimes but this is better than no phone. Our only connectivity is via satellite for Internet and TV (separate receivers).

Could this be a faulty router?? Thanks in advance...
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Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)

PostPosted: Thu Mar 09, 2006 7:18 pm    Post subject: Reply with quote Back to top

There's numerous threads on this forum which pretty much say that Vonage & satellite ISPs aren't compatible -- too much of a delay on the satellite transmission to keep an active conversation. The fact that it's provisioning is a sign that it's probably doing all that it can, but the connection just isn't capable of handling it.

Try going into the Vonage dashboard > Features > Bandwidth saver and try setting it down to the lowest it will go. Many people have tried this in the past and I've yet to hear anyone say anything positive about satellite with Voip. It's a physical limitation of satellite transmission.

ISP: Varies depending where I'm at.
Vonage: Linksys RTP300
Router: IPCop 1.4.10
Phones: various
Total calls since Jul 24, 2005: 4,794 calls
Total Minutes since Jul 24, 2005: 25,552 minutes
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PostPosted: Fri Mar 10, 2006 8:29 pm    Post subject: Starband works - Reset voice fac def & MAC clone Reply with quote Back to top

Very Happy Starband 481 Router works fine with Vonage! Customer service via email has been GREAT!! It only took 2 emails to get a fix and then one more to say they are experiencing problems and will let me know when it is fixed.

I didn't want to refute your reply regarding Satellite phone service until I experienced Vonage's Phone service myself. Now that I know the phone service works fine and there is a Vonage service problem, I wanted to pass along the info to the forum.

Starband 481 satellite router works fine w/Vonage ...if Vonage has their router and server setup properly. I have made a few calls out and it is MUCH better quality than my Verizon cell phone. I used satellite phone in Belize in 2002 so I knew this would work. I live VERY remote, Off-Grid using hydroelectric power and can put up with a bit of latency. Just have to wait till the other person is done speaking....dah....isn't this common courtesy anyways?! And don't you see this on all TV roving news reporters? The latency isn't is bad as the cell phone...can ya hear me crap! Twisted Evil

Anyways...on to the solution....

Vonage said to reset the voice to factory defaults and provided me with a userid/password. This alone did not work.

Next, I cloned my PC address to the WRTP54G and lo and behold there was a phone light AND a dial tone! And of course the provisioning and registration was successful. And I could make phone calls. Very Happy

BTW, this has been during a major snow storm in northern California where I have been in a white out most of the day! the bad news ...

Unfortunately, I loose my Starband connection if someone called me. Perhaps something about using the cloned MAC address to get back to me?? I could hear them but they couldn't hear me. Then the Starband router recycled itself. I tested this out a few times obtaining the same results.

When I emailed Customer service back they said the following so I'll be patient:

"We see that the issue is still unresolved.

At present we are experiencing a technical in some of the areas and are engineers are working on it. The issue will be resolved as soon as possible and you will be notified."

At this time, the MAC cloning is still in effect on the WRTP54G but I no longer have the light or tone.

I just saw the Vonage Forums scroll list a WRTP54G w/bad MAC addresses....I'll go check that out also.

This forum as well as LinkSys and Techspot have been most helpful in getting Vonage up and running. So far, I am only spent three days on it. I consider that good for being in the middle of the wilderness.

Thanks to all those posts I've read! Very Happy
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