When I phoned Shaw Cable, they had me do a tracert to the Vonage server and we found that the loss was in new york. Here is a copy/paste of the tracert that I did.
Tracing route to 216.115.23.1 over a maximum of 30 hops
1 * * * Request timed out. 2 41 ms 42 ms 44 ms 10.67.64.1 3 39 ms 55 ms 54 ms rd1bb [64.59.159.210] 4 28 ms 27 ms 30 ms rc1bb-pos15-0.vc.shawcable.net [66.163.69.70] 5 45 ms 42 ms 34 ms rc1wt-pos2-0.wa.shawcable.net [66.163.76.110] 6 60 ms 39 ms 39 ms rc2wt-ge3-0-0.wa.shawcable.net [66.163.68.5] 7 59 ms 71 ms 72 ms rc1sj-pos0-0.cl.shawcable.net [66.163.77.70] 8 57 ms 69 ms 57 ms rc2sj-ge2-0-0.cl.shawcable.net [66.163.67.10] 9 65 ms 72 ms 96 ms sntcca1wcx1-pos3-3.wcg.net [64.200.149.5] 10 75 ms 75 ms 78 ms sntcca1wcx3-pos5-0-oc192.wcg.net [64.200.149.25
11 101 ms 96 ms 101 ms dnvrco1wcx3-pos14-0.wcg.net [64.200.240.181] 12 116 ms 114 ms 126 ms brvwil1wcx3-pos2-0-oc192.wcg.net [64.200.240.12 ] 13 111 ms 117 ms 119 ms nycmny2wcx3-pos14-0-oc192.wcg.net [64.200.240.2 4] 14 95 ms 91 ms 124 ms nycmnyzlce1-pos4-0.wcg.net [64.200.87.86] 15 nycmnyzlrs1-vonage-3-2-0.wcg.net [64.200.81.154] reports: Destination net unreachable.
Trace complete.
I hope that they can fix the problem. It **** when I have to make a long distance call. And its so weird that the lag is only on outgoing longdistance calls only.
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