Problem with Vonage

Posts: 12 · Vonage Forum Associate Joined: Jan 26, 2006 Posts: 12

Have had Vonage for a few months now and have been experiencing this problem right from the get go... Over the past few weeks it has gotten much worse.

My setup:
RTP300-VD
Motorola SB 5100 Cable Modem
Adelphia HIgh Speed Internet (5 Mb/s down, 800kbps up)
Win XP Pro

Cable Modem -> plugs into RTP300 -> which plugs in to computer.

Problem:
My issue is NOT with Vonage phone service. My connection has been great! No choppy audio and not a dropped call (knock on wood).The problem is that after being away from my computer for a few hours, I will get a "This page cannot be displayed error" in Internet Explorer when I try to surf the web.

While I am not able to surf the web, my Vonage phone still works - I simply can't navigate to any web pages. At first when this happened, I would refresh the page a few times, or navigate to another page (sometimes I would have to navigate to 3 or 4 other pages). After a few refreshes, or hitting other pages, my browser would start "working" again.

This issue has gotten worse. Now when I am away from my machine for more than a few hours, I must power down my computer, Vonage adapter and cable modem. After waiting a small amount of time and powering everything back up, I am again able to surf the web.

Any help would be greatly appreciated!

Posts: 2257 · Posted: Tue Mar 07, 2006 9:21 am Post subject:

Start by disabling the DNS proxy in the router:

http://vonage.nmhoy.net/dnsproxy.html

Also, do you use P2P applications such as BitTorrent?

Posts: 12 · Vonage Forum Associate Joined: Jan 26, 2006 Posts: 12

NateHoy wrote:

Start by disabling the DNS proxy in the router:

http://vonage.nmhoy.net/dnsproxy.html

Also, do you use P2P applications such as BitTorrent?

I will try that when I get home later today.

I do not use any P2P applications.

Thanks for your help - I will report back how this works!!!