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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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sYstEm
Full Forum Member
Full Forum Member


Joined: Mar 10, 2004
Posts: 47
Location: Milwaukee

PostPosted: Sat Apr 17, 2004 1:50 am    Post subject: On the ropes here... Reply with quote Back to top

The basics: XP Pro SP 1, ADSL ala SBC (basic), Motorolla vt10005v adaptor. No router. Just the most simple connection possible.

After excellent service for a couple of hours this happened: Every hour or so I would look and see my MTA blinking in the 4 blink pattern. Full service with excellent quality. Blink. Reboot. Excellent service. blink, reboot. Excellent service. blink, reboot. Excellent service. Really great voice quality. Reboot modem, reboot MTA. Ran PingPlot for 2 sessions. One for 10 minutes, (it only took that long for the loss of service) At the request of the "Tier 2" techie, I took the ATA out of the loop. Ran PingPlot for about 2 hours. Emailed results.
He threw the ball back in my court. Said "your ISP is to blame. 20% - 30% packet loss, starting with your ISP. I should call them, this is a problem they should be able to fix."
I called. They ran tests. They say all is ok. (SBC) I run ipconfig. 40 packets. 0% loss.


HELP.

PS.
The second to the last straw was on the phone to Chicago trying to put together a 6 figure business deal. (It went through, no thanks to Vonage)
Blink. Blink. Blink. Blink. I was LIVID.

I have spent a total of 4 hours on the phone W/Vonage in the last 3 days. Speaking of straws, I'm grasping at them now.

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doug_taylor
Vonage Forum Associate
Vonage Forum Associate


Joined: Apr 08, 2004
Posts: 18

PostPosted: Sat Apr 17, 2004 9:15 am    Post subject: send Vonage a report Reply with quote Back to top

System -- I'd be livid also, if in your situation.

Why don't you run the speed/quality test from http://www.testyourvoip.com/.

This was posted by another user, and it helped me identify (and prove) that my broadband connection was not the problem when dealing with Vonage customer support.

Run the report, which requires some Java software on your computer (non-invasive), and then dig around to locate the "detailed" section of the resulting report. Copy and paste those results in your next missive to your new friend at Tier 2 support.

Doug
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sYstEm
Full Forum Member
Full Forum Member


Joined: Mar 10, 2004
Posts: 47
Location: Milwaukee

PostPosted: Sun Apr 18, 2004 12:51 pm    Post subject: Reply with quote Back to top

This is a good test. But my issues aren't with voice quality. I have been happy with that when it works. The ISP tells me all is fine. Vonage throws it back at them. I am caught in the middle.

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stephen_m
New Forum Member
New Forum Member


Joined: Apr 18, 2004
Posts: 2

PostPosted: Sun Apr 18, 2004 5:04 pm    Post subject: Reply with quote Back to top

I was having connectivity problems too a few months ago, not nearly as frequent as yours though. My connection would go down 2-3 times a week. After I setup a router I haven't lost my connectione once. There are so many ping attacks and hackers out there that I'm amazed anyone is able to keep their MTA up and running without a router. Also, unlike what Vonage suggests, I put my router in front of the MTA. I'm getting 100% uptime and great quality.
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sYstEm
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Full Forum Member


Joined: Mar 10, 2004
Posts: 47
Location: Milwaukee

PostPosted: Sun Apr 18, 2004 7:01 pm    Post subject: Reply with quote Back to top

BEFSX41 is the router and it is on the list of approved routers. It made no difference. In front of the router, behind it. No router... It just **** no matter the setup. I'm having my internet connection monitored. If that yeilds no results, I'll **** this bs. I don't need part-time job. I need a phone that works.

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sYstEm
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Joined: Mar 10, 2004
Posts: 47
Location: Milwaukee

PostPosted: Sun Apr 18, 2004 7:01 pm    Post subject: Reply with quote Back to top

BTW, thanks for the replies. Smile

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