On the ropes here...

Posts: 47 · Posted: Sat Apr 17, 2004 1:50 am Post subject: On the ropes here...

The basics: XP Pro SP 1, ADSL ala SBC (basic), Motorolla vt10005v adaptor. No router. Just the most simple connection possible.

After excellent service for a couple of hours this happened: Every hour or so I would look and see my MTA blinking in the 4 blink pattern. Full service with excellent quality. Blink. Reboot. Excellent service. blink, reboot. Excellent service. blink, reboot. Excellent service. Really great voice quality. Reboot modem, reboot MTA. Ran PingPlot for 2 sessions. One for 10 minutes, (it only took that long for the loss of service) At the request of the "Tier 2" techie, I took the ATA out of the loop. Ran PingPlot for about 2 hours. Emailed results.
He threw the ball back in my court. Said "your ISP is to blame. 20% - 30% packet loss, starting with your ISP. I should call them, this is a problem they should be able to fix."
I called. They ran tests. They say all is ok. (SBC) I run ipconfig. 40 packets. 0% loss.

HELP.

PS.
The second to the last straw was on the phone to Chicago trying to put together a 6 figure business deal. (It went through, no thanks to Vonage)
Blink. Blink. Blink. Blink. I was LIVID.

I have spent a total of 4 hours on the phone W/Vonage in the last 3 days. Speaking of straws, I'm grasping at them now.

Posts: 18 · Vonage Forum Associate Joined: Apr 08, 2004 Posts: 18

System -- I'd be livid also, if in your situation.

Why don't you run the speed/quality test from http://www.testyourvoip.com/.

This was posted by another user, and it helped me identify (and prove) that my broadband connection was not the problem when dealing with Vonage customer support.

Run the report, which requires some Java software on your computer (non-invasive), and then dig around to locate the "detailed" section of the resulting report. Copy and paste those results in your next missive to your new friend at Tier 2 support.

Doug

Posts: 47 · Posted: Sun Apr 18, 2004 12:51 pm Post subject:

This is a good test. But my issues aren't with voice quality. I have been happy with that when it works. The ISP tells me all is fine. Vonage throws it back at them. I am caught in the middle.

Posts: 2 · New Forum Member Joined: Apr 18, 2004 Posts: 2

I was having connectivity problems too a few months ago, not nearly as frequent as yours though. My connection would go down 2-3 times a week. After I setup a router I haven't lost my connectione once. There are so many ping attacks and hackers out there that I'm amazed anyone is able to keep their MTA up and running without a router. Also, unlike what Vonage suggests, I put my router in front of the MTA. I'm getting 100% uptime and great quality.

Posts: 47 · Posted: Sun Apr 18, 2004 7:01 pm Post subject:

BEFSX41 is the router and it is on the list of approved routers. It made no difference. In front of the router, behind it. No router... It just **** no matter the setup. I'm having my internet connection monitored. If that yeilds no results, I'll **** this bs. I don't need part-time job. I need a phone that works.

Posts: 47 · Posted: Sun Apr 18, 2004 7:01 pm Post subject:

BTW, thanks for the replies. Smile