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lestatiana
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PostPosted: Sun Mar 05, 2006 8:25 pm    Post subject: Need a new Linksys RTP300 Power adapter- where can I get it? Reply with quote Back to top

Hi, I accidentally plugged 110V power adapter (only the adapter, not the router) into 220V outlet while traveling in Asia. At first, things seemed to still work, but a couple days later, now the power and other lights on the router would go on and stay lit for 10 seconds then go off, then start back up over and over, but it won't stablize.

I got the equipment from Vonage directly in Aug. 2005, is it still under warranty? If not, does any one know whether I should replace whole unit or just the power adapter alone? Where can I get the new equipment?

Any help is appreciated.
jackie
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PostPosted: Mon Mar 06, 2006 12:15 am    Post subject: Reply with quote Back to top

If you crash your car into a tree, it's no longer under warranty. You can pick up a replacement 12v adapter at any Radio Shack/Tandy/electronics shop. Last time I checked, the RTP300's use 12vDC, positive tip polarity. Buy it in whichever country you'll be using Vonage, as the shops there will be most likely to carry the correct voltage for their country. When you get back stateside, you can do the same. If you're lucky, the power adapter you'll buy will be an auto-switching 120v/230v type.

_________________
ISP: Varies depending where I'm at.
Vonage: Linksys RTP300
Router: IPCop 1.4.10
Phones: various
Total calls since Jul 24, 2005: 4,794 calls
Total Minutes since Jul 24, 2005: 25,552 minutes
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MarleyX
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PostPosted: Mon Mar 06, 2006 1:12 am    Post subject: Reply with quote Back to top

Just call Vonage and get an RA for it. They might replace it for you. You had the adapter for less then a year, so it should still be under warranty. That is as long as you leave out the "I plug it in to a 220V outlet" part when you tell them what happened. Otherwise they may not be so willing to replace it.

Good luck
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VonageTPA
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PostPosted: Mon Mar 06, 2006 11:48 am    Post subject: Reply with quote Back to top

Actually, if you're going to try the warranty route, call up Linksys directly. Vonage only has complete kits in their warehouse (to my knowledge). Maybe they'll even send you a dual voltage adapter if you're lucky...but I wouldn't specifically request one, as they might put 2 & 2 together.

_________________
ISP: Varies depending where I'm at.
Vonage: Linksys RTP300
Router: IPCop 1.4.10
Phones: various
Total calls since Jul 24, 2005: 4,794 calls
Total Minutes since Jul 24, 2005: 25,552 minutes
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