Direcway internet service DW7000 Issues

Posts: 2 · New Forum Member Joined: Mar 05, 2006 Posts: 2

I live waaaay out in the stix, we have Direcway internet service (DW7000) and recently chose Vonage as our phone service through Direcway system. From day 1 we have not been able to have a civilized conversation with anyone. It ALWAYS cuts our voices in and our while we can hear our family and friends just fine. Sometimes when we pick up the phone we have no dial tone at all. We have contacted (via chat support) both Vonage and Direcway, both say it's not them call the other. We are being passed around to everyone who doesn't have an answer. It's become a vicious, never ending cycle. We have the Direcway DW7000 router, Linsky's RTP300, and Uniden (model?) cordless phone. I had read in another post something about the phone operating on 2.4 GHz and my phone says that on it. Is this my problem?

[ADMIN EDIT TITLE: "I am new and having MAJOR difficulties" IS TOO VAGUE]

Posts: 1125 · Posted: Mon Mar 06, 2006 8:30 am Post subject:

The general thought here is that Direcway, or any other satellite provider, induces too much delay for reliable Vonage communications. I'm sorry, but I don't know of a workaround, but I would check this forum and the ones over at Broadband Reports, just search them, and see what people are saying. The 2.4 GHZ only causes a problem with wireless internet, so if wireless is not being run near you, it's not a problem.

Posts: 1125 · Posted: Mon Mar 06, 2006 8:31 am Post subject:

You might try going to www.testyourvoip.com and running a test. Post your detailed results here, and we can look at them.

Posts: 2 · New Forum Member Joined: Mar 05, 2006 Posts: 2

Quality Between You and Boston
Your score: 1.0

Forget the phone, try Pony Express
Like tin cans and string
As bad as a crummy cell phone call
As good as a decent cell phone call
Like calling next door
Better than being there!
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4.0|
5.0

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