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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage UK
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momny79
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Joined: Mar 05, 2006
Posts: 2

PostPosted: Sun Mar 05, 2006 6:14 pm    Post subject: Direcway internet service DW7000 Issues Reply with quote Back to top

I live waaaay out in the stix, we have Direcway internet service (DW7000) and recently chose Vonage as our phone service through Direcway system. From day 1 we have not been able to have a civilized conversation with anyone. It ALWAYS cuts our voices in and our while we can hear our family and friends just fine. Sometimes when we pick up the phone we have no dial tone at all. We have contacted (via chat support) both Vonage and Direcway, both say it's not them call the other. We are being passed around to everyone who doesn't have an answer. It's become a vicious, never ending cycle. We have the Direcway DW7000 router, Linsky's RTP300, and Uniden (model?) cordless phone. I had read in another post something about the phone operating on 2.4 GHz and my phone says that on it. Is this my problem?

[ADMIN EDIT TITLE: "I am new and having MAJOR difficulties" IS TOO VAGUE]
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navydavy2001
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Joined: May 26, 2005
Posts: 1125
Location: United States

PostPosted: Mon Mar 06, 2006 8:30 am    Post subject: Reply with quote Back to top

The general thought here is that Direcway, or any other satellite provider, induces too much delay for reliable Vonage communications. I'm sorry, but I don't know of a workaround, but I would check this forum and the ones over at Broadband Reports, just search them, and see what people are saying. The 2.4 GHZ only causes a problem with wireless internet, so if wireless is not being run near you, it's not a problem.

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navydavy2001
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Joined: May 26, 2005
Posts: 1125
Location: United States

PostPosted: Mon Mar 06, 2006 8:31 am    Post subject: Reply with quote Back to top

You might try going to www.testyourvoip.com and running a test. Post your detailed results here, and we can look at them.

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momny79
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PostPosted: Mon Mar 06, 2006 5:37 pm    Post subject: My VoIP test....WOW Reply with quote Back to top

Quality Between You and Boston
Your score: 1.0

Forget the phone, try Pony Express
Like tin cans and string
As bad as a crummy cell phone call
As good as a decent cell phone call
Like calling next door
Better than being there!
|
1.0|
2.0|
3.0|
4.0|
5.0







E-mail my results
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