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chrismcr
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Joined: Jan 20, 2006
Posts: 9
Location: Binghamton, NY

PostPosted: Sun Mar 05, 2006 3:54 pm    Post subject: poor/dropped calls WRTP54G and download speeds Reply with quote Back to top

Very stange problem that began about 2 weeks ago w/ poor voice quality including dropped calls,(and internet) and I'm hoping someone can help figure out where the problem really is.

It seems to be intermittant with the Vonage quality comming and going originally making me suspect my ISP traffic but now I think it's the router as I consistantly see a drastic difference in speeds (from speakeasy) depending on whether the router is out or in.

Some details:

ISP: TimeWarner RoadRunner
Southern Tier, New York (607) 428-xxxx
Moto SB 4101 Cable modem
WRTP54G router (1.00.60 firmware and reset to defaults)
Uniden TRU-88xx phones

Speeds without router (Cable Modem -> PC and no WRTP54G) are fine: 4200-4600 kbs Down and 350-360 kbs UP

However, when I put the router in the mix, I drastically lose download speed whereas the upload speed is about the same: 85-250 kbs down and average around 350 up.

For what it's worth, I have my bandwidth saver set to 30 kbs.

I include below some testmyvoip tests with the PC directly connected to the WRTP54G. When I ran this test, the phone quality was just okay to poor. These reults are the BEST I have seen in some time (with results with normal scores around 2.5)

MOS Analysis From You TO Boston
Media Quality
MOS 3.3 / 5.0 (Best with G.711 is 4.4)
Degradation Sources
Codec 0.58 33.3%
Latency 0.00 0.0%
Packet Discards 1.15 66.7%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 121 ms
Packet Discards 3.6%
Packet Loss 0.0%
Loss Periods
Min: 20 ms
Avg: 20 ms
Max: 40 ms
Random Loss
Jitter
Min: 0 ms
Avg: 5 ms
Max: 42 ms
Signaling Quality
Post-Dial Delay 56 ms
Call Setup Time 63 ms
Media Delay 154 ms

MOS Analysis FROM Boston To You
Media Quality
MOS 3.0 / 5.0 (Best with G.711 is 4.4)

Degradation Sources
Codec 0.57 29.0%
Latency 0.00 0.0%
Packet Discards 0.77 39.1%
Packet Loss 0.63 31.8%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 121 ms
Packet Discards 2.1%
Packet Loss 1.7%
Loss Periods
Min: 20 ms
Avg: 20 ms
Max: 60 ms
Random Loss
Jitter
Min: 0 ms
Avg: 1 ms
Max: 39 ms
Signaling Quality
Post-Pickup Delay 67 ms
Call Setup Time 68 ms
Media Delay 98 ms
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Steve48
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Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Sun Mar 05, 2006 4:22 pm    Post subject: Reply with quote Back to top

Your test results when plugged directly into the modem are pretty poor. That would suggest an ISP problem, but it doesn't explain the drastic decrease in speed using the router.

Just to be sure, the TRU-88xx phones are 5.8 GHz, are they not? 2.4 GHz cordless phones could create mischief with your wireless router.

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Steve Gray
Orlando, FL
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chrismcr
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Joined: Jan 20, 2006
Posts: 9
Location: Binghamton, NY

PostPosted: Sun Mar 05, 2006 4:41 pm    Post subject: Reply with quote Back to top

Thanks. The reults in my original post are with the router (and my PC wired into port one). Sorry if that wasn't clear

I didn't post the testmyvoip results just with the modem--but did list the download speed as fine.

the uniden phones are 5.8 ghz both up and down.
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Steve48
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Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Sun Mar 05, 2006 8:18 pm    Post subject: Reply with quote Back to top

chrismcr wrote:
Thanks. The reults in my original post are with the router (and my PC wired into port one). Sorry if that wasn't clear


OK, I see it now. So how are the Voip test results if you go directly to the modem?

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Steve Gray
Orlando, FL
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chrismcr
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Joined: Jan 20, 2006
Posts: 9
Location: Binghamton, NY

PostPosted: Mon Mar 06, 2006 7:23 pm    Post subject: Reply with quote Back to top

Okay.. The first results below are without router and the PC direct connected to cable modem ... these are followed by another test with the router. You can see the download speeds are pretty good and testmyvoip restults are okay without the router and horrible with it in line. So do you think I might have a case to ask Vonage to replace the WRTP54G?

test 1: PC -> Cable modem

Download Speed: 3803 kbps (475.4 KB/sec transfer rate)
Upload Speed: 349 kbps (43.6 KB/sec transfer rate)

MOS Analysis From You TO Boston

Media Quality
MOS 3.8 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.58 46.1%
Latency 0.00 0.0%
Packet Discards 0.67 53.9%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 106 ms
Packet Discards 2.1%
Packet Loss 0.0%
Loss Periods
Min: 20 ms
Avg: 20 ms
Max: 40 ms
Random Loss
Jitter
Min: 0 ms
Avg: 2 ms
Max: 22 ms
Signaling Quality
Post-Dial Delay 64 ms
Call Setup Time 77 ms
Media Delay 160 ms

MOS Analysis FROM Boston To You

Media Quality
MOS
4.1 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.58 65.4%
Latency 0.00 0.0%
Packet Discards 0.30 34.6%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 106 ms
Packet Discards 1.2%
Packet Loss 0.0%
Loss Periods
Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss
Jitter
Min: 0 ms
Avg: 3 ms
Max: 26 ms
Signaling Quality
Post-Pickup Delay 74 ms
Call Setup Time 88 ms
Media Delay 108 ms



Test 2: Connected (Ethernet cable to port 1) to WRTP54G -> cable modem

Download Speed: 126 kbps (15.8 KB/sec transfer rate)
Upload Speed: 293 kbps (36.6 KB/sec transfer rate)

MOS Analysis From You TO Boston

Media Quality
MOS 3.2 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.58 32.3%
Latency 0.00 0.0%
Packet Discards 1.20 67.7%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 129 ms
Packet Discards 3.9%
Packet Loss 0.0%
Loss Periods
Min: 20 ms
Avg: 20 ms
Max: 120 ms
Burst Loss
Jitter
Min: 0 ms
Avg: 5 ms
Max: 101 ms
Signaling Quality
Post-Dial Delay 73 ms
Call Setup Time 112 ms
Media Delay 267 ms


MOS Analysis FROM Boston To You
Media Quality MOS 3.1 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.57 29.8%
Latency 0.00 0.0%
Packet Discards 0.70 36.2%
Packet Loss 0.65 33.9%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 129 ms
Packet Discards 2.1%
Packet Loss 2.0%
Loss Periods
Min: 20 ms
Avg: 20 ms
Max: 100 ms
Burst Loss
Jitter
Min: 0 ms
Avg: 1 ms
Max: 49 ms
Signaling Quality
Post-Pickup Delay 172 ms
Call Setup Time 140 ms
Media Delay 209 ms
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chrismcr
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Joined: Jan 20, 2006
Posts: 9
Location: Binghamton, NY

PostPosted: Tue Mar 07, 2006 8:04 pm    Post subject: Reply with quote Back to top

UPDATE: so I called CS and got through with less than a 5 min wait. The person, obviously in India, was very helpful and listened patiently while I expalined my problem (and the results above) and they are shipping a replacement router/adapter. I just hope that's it.

Perhaps not....

I was a bit curious so I put an old Proxim router on the cable modem and, with a wired connection, still saw bad download speeds (and testmyvoip results). Strange. Do you think it could be the cable modem and they way it is handling data with the (any) router? I still get decent speeds and test results with the PC directly connected to the modem.

I post below data from the modem's page which may or may not help. From what little I understand about these things, all looks in order.

Downstream
Fequency 609000000 Hz Locked
Signal to Noise Ratio 36 dB
Power Level -5 dBmV

Upstream
Channel ID 1
Frequency 24496000 Hz Ranged
Power Level 48 dBmV
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Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Tue Mar 07, 2006 9:11 pm    Post subject: Reply with quote Back to top

That is strange. I'd start a dialog with my ISP, and aim at trying to get that modem replaced.

_________________
Steve Gray
Orlando, FL
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chrismcr
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Joined: Jan 20, 2006
Posts: 9
Location: Binghamton, NY

PostPosted: Wed Mar 08, 2006 9:03 pm    Post subject: Reply with quote Back to top

JOY!

It was the cable modem and nothing to do with vonage's service or their router.

My ISP swapped the motorola surfboard for a Terayon TJ 700 (never heard of them before) and now my download speed (and MOS) is good through the router (in fact same speeds borth wired and wireless) at about 4.5-4.9 mbps.
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joserhome
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Joined: Mar 03, 2006
Posts: 8

PostPosted: Wed Mar 08, 2006 9:53 pm    Post subject: Reply with quote Back to top

chrismcr wrote:
JOY!

It was the cable modem and nothing to do with vonage's service or their router.

My ISP swapped the motorola surfboard for a Terayon TJ 700 (never heard of them before) and now my download speed (and MOS) is good through the router (in fact same speeds borth wired and wireless) at about 4.5-4.9 mbps.


Wondering if my problems are also due to my cable modem. Is your ISP in the middle of upgrading the network? Maybe the new cable modem is more appropriate for the latest network changes by the ISP. I am wondering now if my ISP's (OptimumOnline/Cablevisions) network upgrade and changes does not work well with my cable modem.
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chrismcr
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Joined: Jan 20, 2006
Posts: 9
Location: Binghamton, NY

PostPosted: Wed Mar 08, 2006 11:06 pm    Post subject: Reply with quote Back to top

I had no indications that my ISP, TimeWarner RoadRunner, was upgrading their network nor was there a problem with the bandwidth supplied by them. Strictly a cable modem issue.
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