Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
jbkalla
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 24, 2006
Posts: 23

PostPosted: Sat Mar 04, 2006 10:53 pm    Post subject: RT31P2 Continuously Disconnects from Cable Modem Reply with quote Back to top

1. Aurora, CO
2. Comcast cable
3. 7709/693kbps (964/87kBps)
4. Motorola SB5120 Cable Modem
5. Linksys RT31P2, Firmware v. 1.30.01
6. Modem---->Vonage Adapter-->Mac
7. Linksys RT31P2 disconnects from cable modem once/day or so.
8.

MOS Analysis FROM You to Boston
MOS analysis chart
Media Quality
MOS
3.1 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.58 30.6%
Latency 0.08 4.2%
Packet Discards 1.22 65.1%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 213 ms
Packet Discards 4.9%
Packet Loss 0.0%
Loss Periods
Min: 20 ms
Avg: 20 ms
Max: 60 ms
Random Loss
Jitter
Min: 0 ms
Avg: 4 ms
Max: 54 ms
Signaling Quality
Post-Dial Delay 152 ms
Call Setup Time 187 ms
Media Delay 381 ms

MOS Analysis FROM Boston To You
MOS analysis chart
Media Quality
MOS
3.7 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.58 43.0%
Latency 0.07 5.2%
Packet Discards 0.69 51.7%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 213 ms
Packet Discards 2.6%
Packet Loss 0.0%
Loss Periods
Min: 20 ms
Avg: 20 ms
Max: 80 ms
Burst Loss
Jitter
Min: 0 ms
Avg: 2 ms
Max: 44 ms
Signaling Quality
Post-Pickup Delay 202 ms
Call Setup Time 220 ms
Media Delay 239 ms


OK. I don't know if I posted all that correctly, but here's my prob:

My Linksys router continuously disconnects from the internet. Vonage tech support tells me it's a problem with Comcast, but it seems to clearly be a problem with the router. Maybe I'm wrong, but when I unplug the Linksys POS from power for 20secs and then plug it back in, it seems to work fine for awhile (sometimes a week, sometimes 1/2 a day). I'm sick of doing this, and I don't know my connection is down until I either attempt to connect to the internet or try to make a phone call. I used to have a Scientific Atlanta Cable Modem, and the problem was the same, so I've eliminated that as the cause.

Question is, how hard is it to get a newer router from Vonage? Should I just give up and buy one at Best Buy or something for $60? It's still a Linksys (pap2?), so will it have the same annoying problems?

Thanks for any input! It seems my incident is not an isolated one, but I seem to be getting different reports about fixes. Help!

_________________
1. Aurora, CO
2. Comcast cable
3. 7709/693kbps (964/87kBps)
4. Motorola SB5120 Cable Modem
5. Linksys RT31P2, Firmware v. 1.30.01
6. Modem---->Vonage Adapter-->Mac
7. Linksys RT31P2 disconnects from cable modem once/day or so.
8.
View user's profile Send private message
Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Sat Mar 04, 2006 11:50 pm    Post subject: Reply with quote Back to top

Vonage customer service may actually be right about your internet service, since you have a high percentage of packet discards. Try removing the adapter for a moment, connect your computer directly to the modem, and re-run the Voip test. If your scores go way up, you likely have an adapter issue; if they don't, you may have an ISP issue.

As for replacing the adapter, you certainly can do that. However, a PAP2 requires a router, since it has no routing capability of its own. Go with an RTP300 or another RT31P2, unless, of course, you also want to buy a good router for other reasons.

_________________
Steve Gray
Orlando, FL
View user's profile Send private message
jbkalla
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 24, 2006
Posts: 23

PostPosted: Sun Mar 05, 2006 12:03 am    Post subject: Reply with quote Back to top

Steve48 wrote:
Vonage customer service may actually be right about your internet service, since you have a high percentage of packet discards. Try removing the adapter for a moment, connect your computer directly to the modem, and re-run the Voip test. If your scores go way up, you likely have an adapter issue; if they don't, you may have an ISP issue.

As for replacing the adapter, you certainly can do that. However, a PAP2 requires a router, since it has no routing capability of its own. Go with an RTP300 or another RT31P2, unless, of course, you also want to buy a good router for other reasons.


Hey, Steve! Thanks for the reply!

My scores without the Linksys in the loop:

MOS Analysis From You TO Boston
MOS analysis chart
Media Quality
MOS
3.1 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.58 30.6%
Latency 0.00 0.0%
Packet Discards 1.30 69.4%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 168 ms
Packet Discards 4.3%
Packet Loss 0.0%
Loss Periods
Min: 20 ms
Avg: 20 ms
Max: 60 ms
Random Loss
Jitter
Min: 0 ms
Avg: 4 ms
Max: 37 ms
Signaling Quality
Post-Dial Delay 119 ms
Call Setup Time 154 ms
Media Delay 327 ms


MOS Analysis FROM Boston To You
MOS analysis chart
Media Quality
MOS
4.4 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.58 93.0%
Latency 0.00 0.0%
Packet Discards 0.04 7.0%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 168 ms
Packet Discards 0.3%
Packet Loss 0.0%
Loss Periods
Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss
Jitter
Min: 0 ms
Avg: 1 ms
Max: 20 ms
Signaling Quality
Post-Pickup Delay 182 ms
Call Setup Time 187 ms
Media Delay 216 ms


Now, what would the loss of packets have to do with the Linksys disconnecting from the cable modem? This doesn't just happen when I'm calling or onine. It usually happens while I'm not. Does the Linksys have to have a clear connection to Vonage HQ at all times?

Sorry, kindof a newbie at Voip!

_________________
1. Aurora, CO
2. Comcast cable
3. 7709/693kbps (964/87kBps)
4. Motorola SB5120 Cable Modem
5. Linksys RT31P2, Firmware v. 1.30.01
6. Modem---->Vonage Adapter-->Mac
7. Linksys RT31P2 disconnects from cable modem once/day or so.
8.
View user's profile Send private message
jbkalla
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 24, 2006
Posts: 23

PostPosted: Sun Mar 05, 2006 12:22 am    Post subject: Reply with quote Back to top

Oh, hey, so if I have high packet discards, how do I go about getting comcast to fix that? For that matter, how do I contact someone at comcast who understands what packet discards are?

I haven't had much luck with customer service! They always assume you're an idiot for the first 20 or so emails. (of course, in this case, I also have no clue how to read the detailed results, so I kindof AM an idiot!)

_________________
1. Aurora, CO
2. Comcast cable
3. 7709/693kbps (964/87kBps)
4. Motorola SB5120 Cable Modem
5. Linksys RT31P2, Firmware v. 1.30.01
6. Modem---->Vonage Adapter-->Mac
7. Linksys RT31P2 disconnects from cable modem once/day or so.
8.
View user's profile Send private message
jbkalla
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 24, 2006
Posts: 23

PostPosted: Sun Mar 05, 2006 1:42 am    Post subject: Reply with quote Back to top

Here's my latest info after reconnecting the RT31P2 to the Cable Modem, then repowering everything again:

http://www.testyourvoip.com/details.html?id=7XXDRW

Seems my connection is mostly bad with or without the Linksys, though I don't see how that would cause the Linksys to disconnect from the Moto Modem... Maybe I should try hooking the Linksys into my Airport and see if the neighbors have a better connection. Sigh... Bad, bad Comcast!

_________________
1. Aurora, CO
2. Comcast cable
3. 7709/693kbps (964/87kBps)
4. Motorola SB5120 Cable Modem
5. Linksys RT31P2, Firmware v. 1.30.01
6. Modem---->Vonage Adapter-->Mac
7. Linksys RT31P2 disconnects from cable modem once/day or so.
8.
View user's profile Send private message
Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Sun Mar 05, 2006 2:20 pm    Post subject: Reply with quote Back to top

It's not a certainty that the high discards are the cause of your initial problem, but they are indicative of poor internet connectivity. The Vonage adapter does "call home" periodically, and if the internet connection is intermittent, then your connection could drop, causing the problem that you see.

In discussing it with Comcast, you don't have to get into packet discards if you don't want to. Tell them that your router keeps losing its connection and has to be re-cycled. You're losing both phone and internet service, right?

_________________
Steve Gray
Orlando, FL
View user's profile Send private message
jbkalla
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 24, 2006
Posts: 23

PostPosted: Sun Mar 05, 2006 2:23 pm    Post subject: Reply with quote Back to top

Steve48 wrote:
It's not a certainty that the high discards are the cause of your initial problem, but they are indicative of poor internet connectivity. The Vonage adapter does "call home" periodically, and if the internet connection is intermittent, then your connection could drop, causing the problem that you see.

In discussing it with Comcast, you don't have to get into packet discards if you don't want to. Tell them that your router keeps losing its connection and has to be re-cycled. You're losing both phone and internet service, right?


Yes! Exactly, though I believe if my computer was directly connected to the cable modem, I would never lose that service. I just ordered a gigabit router, which I'll be plugging my computers and printer into (and the Vonage router). That should be able to definitively tell me if the disconnect is at the Linksys or the cable modem.

_________________
1. Aurora, CO
2. Comcast cable
3. 7709/693kbps (964/87kBps)
4. Motorola SB5120 Cable Modem
5. Linksys RT31P2, Firmware v. 1.30.01
6. Modem---->Vonage Adapter-->Mac
7. Linksys RT31P2 disconnects from cable modem once/day or so.
8.
View user's profile Send private message
jbkalla
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 24, 2006
Posts: 23

PostPosted: Sun Mar 05, 2006 2:33 pm    Post subject: Reply with quote Back to top

Well, I just called Comcast tech support. They pinged me (or whatever) and couldn't find any problems. They said they COULD send a technician out to check my line (which wouldn't be the problem, anyway, right?), but I would be charged if the problem wasn't Comcast-related. I thought that sounded vague enough that they would probably just blame the problem on Vonage and charge me, so I didn't do it.

I wish there was some other way to fix this problem...

_________________
1. Aurora, CO
2. Comcast cable
3. 7709/693kbps (964/87kBps)
4. Motorola SB5120 Cable Modem
5. Linksys RT31P2, Firmware v. 1.30.01
6. Modem---->Vonage Adapter-->Mac
7. Linksys RT31P2 disconnects from cable modem once/day or so.
8.
View user's profile Send private message
mundy5
Member of the Week
Member of the Week


Joined: Feb 28, 2005
Posts: 1179

PostPosted: Sun Mar 05, 2006 2:49 pm    Post subject: Reply with quote Back to top

have you considered cloning the MAC address of your PC from the Vonage router? I did that. It might help. Maybe Comcast sees a MAC address it didn't have in its database and is kicking it off. Just a thought.

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
View user's profile Send private message
jbkalla
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 24, 2006
Posts: 23

PostPosted: Sun Mar 05, 2006 3:53 pm    Post subject: Reply with quote Back to top

mundy5 wrote:
have you considered cloning the MAC address of your PC from the Vonage router? I did that. It might help. Maybe Comcast sees a MAC address it didn't have in its database and is kicking it off. Just a thought.


Yah. I thought of that same thing and did it. It didn't make a difference.

_________________
1. Aurora, CO
2. Comcast cable
3. 7709/693kbps (964/87kBps)
4. Motorola SB5120 Cable Modem
5. Linksys RT31P2, Firmware v. 1.30.01
6. Modem---->Vonage Adapter-->Mac
7. Linksys RT31P2 disconnects from cable modem once/day or so.
8.
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New oliviagw11
New Today 7
Yesterday 10
Total 99033

Who Is On Site
Visitors 115
Members 0
Total 115


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.80
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.80 Seconds and 510 Pages In The Last 60 Seconds
The Vonage VoIP Forum