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judycude
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PostPosted: Sat Mar 04, 2006 8:17 am    Post subject: People I call complain of static and beeps that I don't hear Reply with quote Back to top

When I call out, the people I talk with say they hear background noise, purring, static, and occasionally the sound as if I had pushed a number on the phone. Occasionally, the person cannot hear me for a few seconds, however I alway here them. I hear none of the beeping or purring on my end. Anyone else hearing these complaints?
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mundy5
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PostPosted: Sat Mar 04, 2006 8:46 am    Post subject: Reply with quote Back to top

go to testyourvoip.com and run a test call with your computer connected directly to your modem and not running anything on the computer. Then post the detailed results here. Call Boston.

Also, are you connected to it via a wired phone or a wireless phone? Also, are you connected through your house wiring or directly to the Vonage unit?

_________________
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Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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judycude
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PostPosted: Sat Mar 04, 2006 9:37 am    Post subject: Static and beeps Reply with quote Back to top

Here are the results of testyourvoip.com
Media Quality MOS 4.4 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.58 93.0%
Latency 0.00 0.0%
Packet Discards 0.04 7.0%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 110 ms
Packet Discards 0.3%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss

Jitter Min: 0 ms
Avg: 6 ms
Max: 32 ms

Signaling Quality Post-Dial Delay 62 ms
Call Setup Time 78 ms
Media Delay 187 ms
MOS Analysis FROM Boston To You

Media Quality MOS 4.4 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.58 100.0%
Latency 0.00 0.0%
Packet Discards 0.00 0.0%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 110 ms
Packet Discards 0.0%
Packet Loss 0.0%
Loss Periods Min: 0 ms
Avg: 0 ms
Max: 0 ms
No Loss

Jitter Min: 4 ms
Avg: 6 ms
Max: 27 ms

Signaling Quality Post-Pickup Delay 101 ms
Call Setup Time 108 ms
Media Delay 137 ms


I know nothing about these numbers. I am using house wiring and a cordless phone. Would a digital phone be better plugged directly into the router?
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mundy5
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PostPosted: Sat Mar 04, 2006 10:49 am    Post subject: Reply with quote Back to top

Here are some suggestions.

1. Your test results are as good as it will get so I know it's not your ISP.
2. Try using a regular telephone that is wired to your home instead of the cordless. If all the snap crackle pop disappears we know something is interfering with your wireless phone.
3. If connecting a regular wired telephone to your house wiring doesn't solve it, then next try connecting your cordless phone directly to your Vonage router.

By the way, are you using a wireless router? Also which Vonage router are you using. There could be interference.

Lastly, are you sure you completely disconnected your inside wiring from your telco?

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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judycude
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Posts: 9

PostPosted: Sat Mar 04, 2006 12:44 pm    Post subject: Down to just beeps now Reply with quote Back to top

Thanks for the help. My router is Linksys RT31P2. Not wireless. I plugged the base of the cordless phone directly into the router. Called my long distance friend and he said there was no purring or static, but he did here 3 beeps during our 10 min. conversation. Would a digital phone be better?
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reebok
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PostPosted: Sat Mar 04, 2006 12:44 pm    Post subject: Reply with quote Back to top

what do you keep calling a digital phone?
you won't be able to do anything about the beeps.

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mundy5
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PostPosted: Sat Mar 04, 2006 12:46 pm    Post subject: Reply with quote Back to top

yeah those beeps are a problem with women in particular b/c the phone thinks that you have dialed a number. nothing we can do about that until the technology becomes better.

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Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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judycude
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PostPosted: Sat Mar 04, 2006 12:49 pm    Post subject: beeps Reply with quote Back to top

Digital as in Uniden TRU8860. Seems I saw somewhere on the forum that they work extremely well with Vonage. Also, why must there be beeps? And why can't I get rid of them?
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mundy5
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PostPosted: Sat Mar 04, 2006 12:53 pm    Post subject: Reply with quote Back to top

The digital phone will not help your situation. The beeps are from your Vonage adapter thinking that your voice tone was actually a button being pressed on your keypad. It's a shortcoming from the software and it's nothing we as consumers can do anything about. it just happens more frequently with women b/c of the higher pitch than men. though it has happened with me as well on occasion.

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Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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VonageTPA
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PostPosted: Sun Mar 05, 2006 4:41 pm    Post subject: Reply with quote Back to top

The beeps are partially a function of the phone as well. If you're using a cheap phone -- ditch it. Get a quality phone, whether it be cordless or hardwired (or both).. I have the Uniden TRU8xxx series phones and love them, and also have a bunch of Nortel/Aastra phones as well. The Unidens are about as good as it gets for cordless, the Nortel/Aastra phones have amazing sound quality. I can't think of the last time I've heard a spurrious DTMF tone with these.

Without getting into a heavy discussion of telephone technology, you'll notice that your telephone wire only has 2 wires in it... but this presents a problem, as you're trying to carry 1) power, 2) sound to your phone, 3) sound away from your phone. Usually each one of these would require 2 wires, thus 6 wires for a phone. Back when all phone lines came from the phone company, running 6 copper wires for every customer vs. 2 wires is an expensive proposition, so they worked to reduce the # of wires per customer. Combining power and one of the audio paths isn't that difficult, but that still leaves us with 4. (If you think about it, the speakers on your stereo/computer/etc always have two wires, positive & negative. The same applies to microphones) The trick is in combining the 4-wire audio down to 2 wire. Oversimplifying things, if you were to connect your sound source (say, a microphone) to your output, you get feedback, which isn't something anyone wants to hear. So, the telephone companies have devices called hybrids, which convert between the 4-wire & 2-wire systems. Your telephone also has simpler circuitry which performs the same task of splitting the audio to the earpiece & microphone. Your Vonage adapter also has a hybrid in it, which combines & splits the audio from the digital decoder, your telephone, and the digital encoder.

The Vonage adapter DOES play a role in this, and we've seen how much of a difference the hardware makes, especially if you look at the older firmware versions for the RTP300 which were echo-prone, but this has been fixed for awhile. So, your telephone DOES play a role in the call quality.

For those even remotely interested in this, I'd highly suggest reading Steve Church's telephone guide over at:
http://www.telos-systems.com/techtalk/3-10.pdf

While the document is written for broadcast engineers, I think most people could read through it and still learn quite a bit from it. The document gets into all of the nitty gritty about the phone system, "standards" (mainly lack thereof), signalling, PBXs, etc. Voip isn't specifically mentioned in there, but most of this still applies to Voip, especially when using regular telephones or calling POTS lines with Voip.

_________________
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Router: IPCop 1.4.10
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Total calls since Jul 24, 2005: 4,794 calls
Total Minutes since Jul 24, 2005: 25,552 minutes
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