Some callers cannot call my house

Posts: 63 · Posted: Sat Mar 04, 2006 7:57 am Post subject: Some callers cannot call my house

I have a few people tell me that when they call my house, they get a busy signal. I have never been able to replicate this issue, as every time I call my house from my cell phone, everything checks out fine. I've cycle powered my system a few times and still have this issue. Oddly, it only seems to happen to a few particular people that try to call me. Anyone ever have this issue before? Have checked around on here but have only seen people advise power cycles.

I've tested my Voip a few times and my MOS typically runs in the 3.4-3.6 range with relatively high packet discards on the uplink. Have always been in this range, so I don't know why this would directly affect some callers getting a busy signal.

Test results (Me to Boston):
MOS
3.2 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.58 32.3%
Latency 0.00 0.0%
Packet Discards 1.20 67.7%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 169 ms
Packet Discards 3.2%
Packet Loss 0.0%
Loss Periods
Min: 20 ms
Avg: 20 ms
Max: 40 ms
Random Loss
Jitter
Min: 0 ms
Avg: 11 ms
Max: 62 ms
Signaling Quality
Post-Dial Delay 109 ms
Call Setup Time 125 ms
Media Delay 281 m

Posts: 168 · Posted: Sat Mar 04, 2006 9:52 am Post subject:

I had to spend a night at a hospital about 14 miles from my house last week. When I tried to dial out and call home I was interrupted with a busy signal before I completed dialing. After two tries I decided to dial the area code (no 1) and the call went through fine.

Now my local number is actually closer to this hospital then my home is, so I'm not sure why I had to dial the area code. It could just have to do with the local phone system.

Posts: 4777 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4777

rdstoll wrote:

I have a few people tell me that when they call my house, they get a busy signal. I have never been able to replicate this issue, as every time I call my house from my cell phone, everything checks out fine.

I'd report this both to Vonage customer service and to the carrier for the people who are unable to call you. By the way, is there any correlation among the people unable to call you? All cell phone users with the same carrier, for example?

Posts: 44 · Full Forum Member Joined: Jan 12, 2004 Posts: 44

hookbill wrote:

I had to spend a night at a hospital about 14 miles from my house last week. When I tried to dial out and call home I was interrupted with a busy signal before I completed dialing. After two tries I decided to dial the area code (no 1) and the call went through fine.

Now my local number is actually closer to this hospital then my home is, so I'm not sure why I had to dial the area code. It could just have to do with the local phone system.

Two possibilities....it's either the local switch or the hospital's pbx switch being incorrectly programmed

Posts: 182 · Posted: Sat Mar 04, 2006 8:03 pm Post subject:

Or perhaps you have to use 10-digit dialling in that area code now. (Vonage has never required it, but land lines in many area codes do.)