Vonage took an advocate and turned me into an enemy.

Posts: 2 · New Forum Member Joined: Apr 16, 2004 Posts: 2

I orderd my service on April 1st. I began to second-guess my opinion on April 10th. My unit hadn't even shipped yet. Several calls over the next fews days gave me a different reason every single time (3 different excuses). One of the reasons they gave me was that the unit was indeed shipped but that the UPS upload had failed, so the data was not in the computer.

What a crock of bull.

After emailing them and demanding I receive my unit, they overnighted it to me; I received it yesterday. Gee-- I thought they were out of stock -- that was one of the other excuses I heard.

Anyway, it was defective. (How many of these VT1005V can be defective anyway!?) But they wouldn't admit it for 24 hours. So today they say they are going to RMA it, but that I would have to pay $99 for the new device until the old one is returned. Screw that. Vonage uses piece of crap equipment and their customer service reps are trained to lie and make up stuff.

Vonage has taken someone who was very very excited about their service, who defended my decision to use Vonage to my friends and family and completely turned me against their company. Dammit, I WANTED this to work out.

Posts: 29 · Posted: Fri Apr 16, 2004 10:45 am Post subject: Bad Experience?

I have been using Vonage for a week.
It is flawless.

It took 6 days to get the Motorola box.

Hookup took 10 minutes.

Amazing.

I am dropping my SBC service this month.

Posts: 1 · New Forum Member Joined: Apr 16, 2004 Posts: 1

It took from the middle of December until the middle of February to get the service going, and it was always somebody else's fault. They, Vonage, failed to notify me that my previous telephone company wouldn't release my number. Then, for several days last week, service was abysmal, we were not able to make or receive calls and expect to have the connection continue, and, once again, it was either my router or my ISP who was at fault when I tried to get help from tech support, and there was no attempt to try to solve the problem.

Now, I'm so chapped I'm going to switch back. I can't handle not being able to use the telephone. But when I talk to AT&T or BellSouth, they say I can't get my old number back because it's on the digital frequency and they're analog.

The main (only?) advantage to Vonage seems to be that it's cheap.

Posts: 8 · New Forum Member Joined: Apr 05, 2004 Posts: 8

okay ...

(1) yes the Vonage price is great. And that is the ONLY reason I have it.

nope, I can think of more

(2) the Fed hasn't nailed me with the $1.12 "this" fee and the $.94 "that" fee and the $3.11 "other" fee ...
(3) it's pretty innovative ... and that is nice
(4) can have my cell phone notified if I get a home voice-mail (either SMS or forward)
(5) no need for SBC AT ALL!!!!

Now, "yes" I did have some problems with the Cicso ATA, and Vonage sent me a moto which I have upstream to the router now with less issues and "yes" I have had some glitches in the system prompting me to install a $2.39 radio shack on-off switch in line on the power supply for quick re-boot action and "yes" the WinFax didn't work until I tweaked it (see my other post) but ...

$37.94 beats the heck out of $136.00 monthly, and I will re-boot once a month ... for $98 any day.

Smile