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carsten42
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Joined: Mar 02, 2006
Posts: 17

PostPosted: Fri Mar 03, 2006 7:47 pm    Post subject: Strange incomming call problem Reply with quote Back to top

Hey again,

Just noticed a new weird problem on my new Vonage service.

Sometimes when someone calls I see the caller id info and pick up. But I dont hear anyone, no beep, no tone nothing....then after 20 seconds or so I can hear the other end if they havent hung up by then.

Anyone else have this problem?

My Info:

1. Location - Greenville, SC
2. ISP - Charter Communications (Cable)
3. Up/Download speed (Down - 3Mbps, Up - 256Kbps)
4. Modem - Some Motorolla crap thats 3 years old, but works
5. Vonage Adaptor - Linksys WRTP54G (1.00.60)
6. Network Setup: Modem -> WRTP54G -> PC's (phone goes into WRTP54G)

Testyourvoip.com -> around 3.8~4.4 to calls to montreal/sydney.


Carsten


Last edited by carsten42 on Fri Mar 03, 2006 8:42 pm; edited 1 time in total
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Steve48
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Posts: 4777

PostPosted: Fri Mar 03, 2006 8:33 pm    Post subject: Reply with quote Back to top

Strange. Please post the information listed in the sticky message at the top of the forum.

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Steve Gray
Orlando, FL
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carsten42
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Joined: Mar 02, 2006
Posts: 17

PostPosted: Fri Mar 03, 2006 8:42 pm    Post subject: Reply with quote Back to top

Steve48 wrote:
Strange. Please post the information listed in the sticky message at the top of the forum.


Fixed!
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VoipVictim
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Joined: Mar 03, 2006
Posts: 13
Location: On hold, waiting for TechSupport

PostPosted: Sat Mar 04, 2006 12:11 am    Post subject: Same Problem with Voice Pulse... Reply with quote Back to top

Hiya.

I had a friend who was using Voice Pulse that had the same problem. Voice Pulse told him it was related to the local ISP that was carrying his Voip service. Voice Pulse called his ISP, they tinkered around for a week and then the problem seemed to be fixed.

He didn't get an explanation of what the ISP was doing or what they corrected to fix the problem.

Glad your problem got fixed.

-Victim
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carsten42
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Posts: 17

PostPosted: Sat Mar 04, 2006 12:31 am    Post subject: Reply with quote Back to top

No, my problem isnt fixed. I just added to the thread what my setup/etc was.
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VoipVictim
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Joined: Mar 03, 2006
Posts: 13
Location: On hold, waiting for TechSupport

PostPosted: Sat Mar 04, 2006 12:55 am    Post subject: Oops... Sorry... Reply with quote Back to top

Oh- my bad.

I hope your problem gets fixed soon....

You might want to ask around and see if there are other Vonage users in your area who are having the same problem and if they have the same ISP as you. Maybe, as my Voice Pulse friend suggested, it's a problem with the local ISP.

You might have read on the forums that many people have reported problems using Vonage with Comcast.

I wish I could be more help....

-Victim
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navydavy2001
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Joined: May 26, 2005
Posts: 1125
Location: United States

PostPosted: Sat Mar 04, 2006 1:00 am    Post subject: Reply with quote Back to top

NateHoy/Steve, could improper QOS cause this? I mean, if there was any huge file sharing going on without any QOS, could it make it do that?

Do another test for us at www.testyourvoip.com, and do it to Boston. Then hit "detailed results" and copy and paste that here.

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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Sat Mar 04, 2006 6:24 pm    Post subject: Reply with quote Back to top

It's a thought.

Carsten- What happens if you disconnect all your computers and try the phone? Any difference on incoming?

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Steve Gray
Orlando, FL
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VonageTPA
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Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)

PostPosted: Sun Mar 05, 2006 4:51 pm    Post subject: Reply with quote Back to top

I'm suspecting a port forwarding issue... The voice channel operates on a different port than the signalling, so it's possible that the Vonage box is seeing the Incoming Call signal, then goes to connect and isn't getting the voice connection. It's also entirely possible for this problem to lie somewhere else. Unfortunately, this isn't a clear-cut roblem.

_________________
ISP: Varies depending where I'm at.
Vonage: Linksys RTP300
Router: IPCop 1.4.10
Phones: various
Total calls since Jul 24, 2005: 4,794 calls
Total Minutes since Jul 24, 2005: 25,552 minutes
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speedyglx
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Joined: Sep 05, 2005
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PostPosted: Sun Mar 05, 2006 7:09 pm    Post subject: Reply with quote Back to top

i'm experiencing the exact same problem today (march 5th). Thats why i'm here looking for answers. I've also dropped 2 out of 3 calls today.


update:
I rebooted everything and its back to normal.
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