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Author Message
nikwax
Vonage Forum Junior
Vonage Forum Junior


Joined: Feb 21, 2006
Posts: 26
Location: Portland, Oregon

PostPosted: Wed Mar 01, 2006 10:18 am    Post subject: poor audio, various issues: how does this look? Reply with quote Back to top

poor audio quality, Tivo unable to phone home for three weeks (unable to phone anywhere), router displays "router is synchronizing services, please wait" periodically.





traceroute vonage.com
traceroute to vonage.com (216.115.22.200), 64 hops max, 40 byte packets
1 73.91.216.1 (73.91.216.1) 12.670 ms 10.881 ms 7.904 ms
2 68.87.218.197 (68.87.218.197) 18.717 ms 11.888 ms 9.949 ms
3 68.87.216.93 (68.87.216.93) 11.609 ms 46.600 ms 11.202 ms
4 68.87.216.89 (68.87.216.89) 7.931 ms 7.767 ms 7.793 ms
5 12.117.180.201 (12.117.180.201) 31.106 ms 31.333 ms 36.121 ms
6 12.122.81.6 (12.122.81.6) 33.459 ms 36.061 ms 33.298 ms
7 ggr1-p340.st6wa.ip.att.net (12.123.44.129) 13.141 ms 15.069 ms 11.586 ms
8 208.50.134.33 (208.50.134.33) 13.841 ms 16.171 ms 13.266 ms
9 so5-0-0-2488m.ar1.nyc1.gblx.net (67.17.64.146) 96.791 ms 95.820 ms 95.917 ms
10 vonage-holdings-corp-vonage-toll-free-nwrk.ge-2-3-0.403.ar1.nyc1.gblx.net (64.210.19.18 ) 88.967 ms 132.533 ms 88.851 ms
11 *^C




ping vonage.com
PING vonage.com (216.115.22.200): 56 data bytes
64 bytes from 216.115.22.200: icmp_seq=0 ttl=110 time=98.016 ms
64 bytes from 216.115.22.200: icmp_seq=1 ttl=110 time=97.862 ms
64 bytes from 216.115.22.200: icmp_seq=2 ttl=110 time=97.823 ms
64 bytes from 216.115.22.200: icmp_seq=3 ttl=110 time=99.257 ms
64 bytes from 216.115.22.200: icmp_seq=4 ttl=110 time=119.025 ms
64 bytes from 216.115.22.200: icmp_seq=5 ttl=110 time=100.118 ms
64 bytes from 216.115.22.200: icmp_seq=6 ttl=110 time=97.855 ms
64 bytes from 216.115.22.200: icmp_seq=7 ttl=110 time=98.096 ms
64 bytes from 216.115.22.200: icmp_seq=8 ttl=110 time=96.673 ms
64 bytes from 216.115.22.200: icmp_seq=9 ttl=110 time=99.076 ms
64 bytes from 216.115.22.200: icmp_seq=10 ttl=110 time=96.762 ms
64 bytes from 216.115.22.200: icmp_seq=11 ttl=110 time=101.343 ms
^C
--- vonage.com ping statistics ---
12 packets transmitted, 12 packets received, 0% packet loss
round-trip min/avg/max/stddev = 96.673/100.159/119.025/5.830 ms





testyourvoip results:

MOS Analysis From You TO Boston


Media Quality
MOS
2.9 / 5.0
(Best with G.711 is 4.4)


Degradation Sources
Codec 0.57 26.9%
Latency 0.00 0.0%
Packet Discards 1.57 73.1%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 173 ms
Packet Discards 4.9%
Packet Loss 0.0%
Loss Periods
Min: 20 ms
Avg: 20 ms
Max: 40 ms
Random Loss
Jitter
Min: 0 ms
Avg: 4 ms
Max: 44 ms
Signaling Quality
Post-Dial Delay 120 ms
Call Setup Time 146 ms
Media Delay 304 ms





MOS Analysis FROM Boston To You

Media Quality
MOS
4.0 / 5.0
(Best with G.711 is 4.4)


Degradation Sources
Codec 0.57 55.7%
Latency 0.00 0.0%
Packet Discards 0.46 44.3%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 173 ms
Packet Discards 3.0%
Packet Loss 0.0%
Loss Periods
Min: 20 ms
Avg: 20 ms
Max: 80 ms
Burst Loss
Jitter
Min: 0 ms
Avg: 1 ms
Max: 41 ms
Signaling Quality
Post-Pickup Delay 157 ms
Call Setup Time 168 ms
Media Delay 189 ms

_________________
Portland, Oregon
Comcast cable 16Mb/4Mb
SMC8014 -> VDV21
-> Apple Airport Extreme-> Apple Airport Express->DirecTV Tivo and HR20-700
View user's profile Send private message Visit poster's website AIM Address Yahoo Messenger
reebok
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Wed Mar 01, 2006 10:43 am    Post subject: Reply with quote Back to top

looks bad. post your Signal information from http://192.168.100.1
I wonder if you're considered midwest comcast...they've been having lots of issues.

_________________
John
Webmaster
www.FileFlash.com
View user's profile Send private message Visit poster's website AIM Address
nikwax
Vonage Forum Junior
Vonage Forum Junior


Joined: Feb 21, 2006
Posts: 26
Location: Portland, Oregon

PostPosted: Wed Mar 01, 2006 10:57 am    Post subject: Reply with quote Back to top

Upstream Value
Channel ID 3
Frequency 21000000 Hz
Power 38.0 dBmV



Downstream Value
Frequency 633000000 Hz
Signal To Noise Ratio 38.8 dB
Power Level 5.5 dBmV
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading

_________________
Portland, Oregon
Comcast cable 16Mb/4Mb
SMC8014 -> VDV21
-> Apple Airport Extreme-> Apple Airport Express->DirecTV Tivo and HR20-700
View user's profile Send private message Visit poster's website AIM Address Yahoo Messenger
reebok
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Wed Mar 01, 2006 10:59 am    Post subject: Reply with quote Back to top

those look good. I would chalk it up to comcast being the way that they're being right now, but others will probably have some advice.

_________________
John
Webmaster
www.FileFlash.com
View user's profile Send private message Visit poster's website AIM Address
nikwax
Vonage Forum Junior
Vonage Forum Junior


Joined: Feb 21, 2006
Posts: 26
Location: Portland, Oregon

PostPosted: Wed Mar 01, 2006 12:10 pm    Post subject: Reply with quote Back to top

I got on the horn with Vonage, the tech changed some of my account settings and had me reboot my modem and router. I went and tried my Tivo, it dialed right out. No idea what they changed (I could barely understand the tech) but that part is fixed. The Tivo piece had been working fine for a year prior to its failure three weeks ago. Odd.

_________________
Portland, Oregon
Comcast cable 16Mb/4Mb
SMC8014 -> VDV21
-> Apple Airport Extreme-> Apple Airport Express->DirecTV Tivo and HR20-700
View user's profile Send private message Visit poster's website AIM Address Yahoo Messenger
nikwax
Vonage Forum Junior
Vonage Forum Junior


Joined: Feb 21, 2006
Posts: 26
Location: Portland, Oregon

PostPosted: Wed Mar 01, 2006 12:13 pm    Post subject: Reply with quote Back to top

If you look at the traceroute, the long hop times are coming in just before hitting Vonage. Just looking at those numbers, it looks like the issue is with Vonage or the Vonage / AT&T connection.

_________________
Portland, Oregon
Comcast cable 16Mb/4Mb
SMC8014 -> VDV21
-> Apple Airport Extreme-> Apple Airport Express->DirecTV Tivo and HR20-700
View user's profile Send private message Visit poster's website AIM Address Yahoo Messenger
nikwax
Vonage Forum Junior
Vonage Forum Junior


Joined: Feb 21, 2006
Posts: 26
Location: Portland, Oregon

PostPosted: Wed Mar 01, 2006 12:20 pm    Post subject: Reply with quote Back to top

after Vonage twiddling, better numbers:




MOS Analysis From You TO Boston

Media Quality
MOS
3.6 / 5.0
(Best with G.711 is 4.4)


Degradation Sources
Codec 0.57 40.2%
Latency 0.00 0.0%
Packet Discards 0.85 59.8%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 174 ms
Packet Discards 3.3%
Packet Loss 0.0%
Loss Periods
Min: 20 ms
Avg: 20 ms
Max: 40 ms
Random Loss
Jitter
Min: 0 ms
Avg: 3 ms
Max: 45 ms
Signaling Quality
Post-Dial Delay 120 ms
Call Setup Time 127 ms
Media Delay 299 ms



MOS Analysis FROM Boston To You

Media Quality
MOS
3.7 / 5.0
(Best with G.711 is 4.4)


Degradation Sources
Codec 0.57 44.6%
Latency 0.00 0.0%
Packet Discards 0.71 55.4%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 174 ms
Packet Discards 3.0%
Packet Loss 0.0%
Loss Periods
Min: 20 ms
Avg: 20 ms
Max: 40 ms
Random Loss
Jitter
Min: 0 ms
Avg: 0 ms
Max: 45 ms
Signaling Quality
Post-Pickup Delay 152 ms
Call Setup Time 149 ms
Media Delay 184 ms

_________________
Portland, Oregon
Comcast cable 16Mb/4Mb
SMC8014 -> VDV21
-> Apple Airport Extreme-> Apple Airport Express->DirecTV Tivo and HR20-700
View user's profile Send private message Visit poster's website AIM Address Yahoo Messenger
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