poor audio quality, Tivo unable to phone home for three weeks (unable to phone anywhere), router displays "router is synchronizing services, please wait" periodically.
traceroute vonage.com traceroute to vonage.com (216.115.22.200), 64 hops max, 40 byte packets 1 73.91.216.1 (73.91.216.1) 12.670 ms 10.881 ms 7.904 ms 2 68.87.218.197 (68.87.218.197) 18.717 ms 11.888 ms 9.949 ms 3 68.87.216.93 (68.87.216.93) 11.609 ms 46.600 ms 11.202 ms 4 68.87.216.89 (68.87.216.89) 7.931 ms 7.767 ms 7.793 ms 5 12.117.180.201 (12.117.180.201) 31.106 ms 31.333 ms 36.121 ms 6 12.122.81.6 (12.122.81.6) 33.459 ms 36.061 ms 33.298 ms 7 ggr1-p340.st6wa.ip.att.net (12.123.44.129) 13.141 ms 15.069 ms 11.586 ms 8 208.50.134.33 (208.50.134.33) 13.841 ms 16.171 ms 13.266 ms 9 so5-0-0-2488m.ar1.nyc1.gblx.net (67.17.64.146) 96.791 ms 95.820 ms 95.917 ms 10 vonage-holdings-corp-vonage-toll-free-nwrk.ge-2-3-0.403.ar1.nyc1.gblx.net (64.210.19.18 ) 88.967 ms 132.533 ms 88.851 ms 11 *^C
ping vonage.com PING vonage.com (216.115.22.200): 56 data bytes 64 bytes from 216.115.22.200: icmp_seq=0 ttl=110 time=98.016 ms 64 bytes from 216.115.22.200: icmp_seq=1 ttl=110 time=97.862 ms 64 bytes from 216.115.22.200: icmp_seq=2 ttl=110 time=97.823 ms 64 bytes from 216.115.22.200: icmp_seq=3 ttl=110 time=99.257 ms 64 bytes from 216.115.22.200: icmp_seq=4 ttl=110 time=119.025 ms 64 bytes from 216.115.22.200: icmp_seq=5 ttl=110 time=100.118 ms 64 bytes from 216.115.22.200: icmp_seq=6 ttl=110 time=97.855 ms 64 bytes from 216.115.22.200: icmp_seq=7 ttl=110 time=98.096 ms 64 bytes from 216.115.22.200: icmp_seq=8 ttl=110 time=96.673 ms 64 bytes from 216.115.22.200: icmp_seq=9 ttl=110 time=99.076 ms 64 bytes from 216.115.22.200: icmp_seq=10 ttl=110 time=96.762 ms 64 bytes from 216.115.22.200: icmp_seq=11 ttl=110 time=101.343 ms ^C --- vonage.com ping statistics --- 12 packets transmitted, 12 packets received, 0% packet loss round-trip min/avg/max/stddev = 96.673/100.159/119.025/5.830 ms
testyourvoip results:
MOS Analysis From You TO Boston
Media Quality MOS 2.9 / 5.0 (Best with G.711 is 4.4)
Degradation Sources Codec 0.57 26.9% Latency 0.00 0.0% Packet Discards 1.57 73.1% Packet Loss 0.00 0.0% Codec G.711 (PCM at 64kbps, 20ms RTP payload, 80kbps IP BW) Round-Trip Latency 173 ms Packet Discards 4.9% Packet Loss 0.0% Loss Periods Min: 20 ms Avg: 20 ms Max: 40 ms Random Loss Jitter Min: 0 ms Avg: 4 ms Max: 44 ms Signaling Quality Post-Dial Delay 120 ms Call Setup Time 146 ms Media Delay 304 ms
MOS Analysis FROM Boston To You
Media Quality MOS 4.0 / 5.0 (Best with G.711 is 4.4)
Degradation Sources Codec 0.57 55.7% Latency 0.00 0.0% Packet Discards 0.46 44.3% Packet Loss 0.00 0.0% Codec G.711 (PCM at 64kbps, 20ms RTP payload, 80kbps IP BW) Round-Trip Latency 173 ms Packet Discards 3.0% Packet Loss 0.0% Loss Periods Min: 20 ms Avg: 20 ms Max: 80 ms Burst Loss Jitter Min: 0 ms Avg: 1 ms Max: 41 ms Signaling Quality Post-Pickup Delay 157 ms Call Setup Time 168 ms Media Delay 189 ms
_________________ Portland, Oregon Comcast cable 16Mb/4Mb SMC8014 -> VDV21 -> Apple Airport Extreme-> Apple Airport Express->DirecTV Tivo and HR20-700
reebok Vonage Forum MVM
Joined: Oct 24, 2004 Posts: 3198
Location: Lakeland, FL
Upstream Value Channel ID 3 Frequency 21000000 Hz Power 38.0 dBmV
Downstream Value Frequency 633000000 Hz Signal To Noise Ratio 38.8 dB Power Level 5.5 dBmV The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
_________________ Portland, Oregon Comcast cable 16Mb/4Mb SMC8014 -> VDV21 -> Apple Airport Extreme-> Apple Airport Express->DirecTV Tivo and HR20-700
reebok Vonage Forum MVM
Joined: Oct 24, 2004 Posts: 3198
Location: Lakeland, FL
I got on the horn with Vonage, the tech changed some of my account settings and had me reboot my modem and router. I went and tried my Tivo, it dialed right out. No idea what they changed (I could barely understand the tech) but that part is fixed. The Tivo piece had been working fine for a year prior to its failure three weeks ago. Odd.
_________________ Portland, Oregon Comcast cable 16Mb/4Mb SMC8014 -> VDV21 -> Apple Airport Extreme-> Apple Airport Express->DirecTV Tivo and HR20-700
nikwax Vonage Forum Junior
Joined: Feb 21, 2006 Posts: 26
Location: Portland, Oregon
If you look at the traceroute, the long hop times are coming in just before hitting Vonage. Just looking at those numbers, it looks like the issue is with Vonage or the Vonage / AT&T connection.
_________________ Portland, Oregon Comcast cable 16Mb/4Mb SMC8014 -> VDV21 -> Apple Airport Extreme-> Apple Airport Express->DirecTV Tivo and HR20-700
nikwax Vonage Forum Junior
Joined: Feb 21, 2006 Posts: 26
Location: Portland, Oregon
Media Quality MOS 3.6 / 5.0 (Best with G.711 is 4.4)
Degradation Sources Codec 0.57 40.2% Latency 0.00 0.0% Packet Discards 0.85 59.8% Packet Loss 0.00 0.0% Codec G.711 (PCM at 64kbps, 20ms RTP payload, 80kbps IP BW) Round-Trip Latency 174 ms Packet Discards 3.3% Packet Loss 0.0% Loss Periods Min: 20 ms Avg: 20 ms Max: 40 ms Random Loss Jitter Min: 0 ms Avg: 3 ms Max: 45 ms Signaling Quality Post-Dial Delay 120 ms Call Setup Time 127 ms Media Delay 299 ms
MOS Analysis FROM Boston To You
Media Quality MOS 3.7 / 5.0 (Best with G.711 is 4.4)
Degradation Sources Codec 0.57 44.6% Latency 0.00 0.0% Packet Discards 0.71 55.4% Packet Loss 0.00 0.0% Codec G.711 (PCM at 64kbps, 20ms RTP payload, 80kbps IP BW) Round-Trip Latency 174 ms Packet Discards 3.0% Packet Loss 0.0% Loss Periods Min: 20 ms Avg: 20 ms Max: 40 ms Random Loss Jitter Min: 0 ms Avg: 0 ms Max: 45 ms Signaling Quality Post-Pickup Delay 152 ms Call Setup Time 149 ms Media Delay 184 ms
_________________ Portland, Oregon Comcast cable 16Mb/4Mb SMC8014 -> VDV21 -> Apple Airport Extreme-> Apple Airport Express->DirecTV Tivo and HR20-700
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