no dial tone since the weekend.

Posts: 14 · Vonage Forum Associate Joined: Dec 08, 2005 Posts: 14

My Voip has been working great for a few months now had a major storm at the weekend which may have caused the outage. Anyway now have no dial tone at all on the phone connected to the RTP300.

I do have internet connection - pc is connected to the RTP which is then connected to Verizon modem. So I at least know my network line is up and running.

I have a blue flashing light on the phone 1 line on the RTP and have power cycled numerous times and have also reset the voice factory settings as per tech support.

Any one any other ideas.

Posts: 185 · Vonage Forum Master Joined: Dec 18, 2005 Posts: 185

Log in to the RTP300 by going to 192.168.15.1, and click on Status, then Voice (the small voice under status on the blue bar, not the larger one next to Status on the black bar). Paste the results here.

Posts: 14 · Vonage Forum Associate Joined: Dec 08, 2005 Posts: 14

Firmware Version: 1.00.60

Current Time: Tue, 28 Feb 2006 10:26:23

MAC Address: 00:13:10:E1:13:DE

Status
Login Type: DHCP

Internet IP Address: 192.168.0.101

Subnet Mask: 255.255.255.0

Default Gateway: 192.168.0.1

DNS 1: 192.168.0.1

DNS 2: 0.0.0.0

DNS 3: 0.0.0.0

MTU: 1500

Posts: 185 · Vonage Forum Master Joined: Dec 18, 2005 Posts: 185

I need the Voice status, not the Router status. once you click status, click, voice (on the blue subline)., although you should put your RTP300 in front of the router thats assigning it a 192.168.0.x address

Posts: 14 · Vonage Forum Associate Joined: Dec 08, 2005 Posts: 14

Sorry - what did you mean although you should put your RTP300 in front of the router thats assigning it a 192.168.0.x address didn't understand that bit...

Provisioning Status: Provisioning succeeded

--------------------------------------------------------------------------------

Line1 Status
Registration Status: 18174164193 18174164193 Done

Call1 Status: line fail

Call2 Status: NA

--------------------------------------------------------------------------------

Line2 Status
Registration Status:

Call1 Status: idle

Call2 Status: NA

Posts: 185 · Vonage Forum Master Joined: Dec 18, 2005 Posts: 185

Do you have a router between the RTP and your verizon modem? if so remove it. if not, don't worry about it, it wouldn't be related to your problem anyway. Unplug your RTP from power, along with your cable modem. Unplug everything from everything else, including the phone and computers from the RTP300. Wait 5 minutes, then plug everything back in. If that doesn't work, the port might be shot, so call Tech Support and ask them to try moving the line to port 2. Also, are you on your home wiring, or is your phone plugged directly into the device?

Posts: 14 · Vonage Forum Associate Joined: Dec 08, 2005 Posts: 14

I have to say I think the port is shot as I have rebooted everything numersous times including waiting 5 mins etc. IT is odd how it started happening after the weekend storm.

One question do you think it is anything to do with my ISP? When I called Vonage Tech support last night they told me it was their problem.....can't see how myself as all the internet connections etc work.

Vonage Tech support have not been that helpful but I will try and go back to them for the third time.

Thanks for your help

Posts: 185 · Vonage Forum Master Joined: Dec 18, 2005 Posts: 185

Right now, it seems as if your device is connecting properly to the internet. the line Registration Status: your phone number twice + OK, means its registering fine. Line Fail means there is a physical line problem, it is important that EVERYTHING is unplugged, including the computers and phone when you reboot. its very possible that the port is shot due to a power surge, but I'm hoping to simply reset it. Make sure you're connected to only one phone directly to the device when you bring everything back up.

Posts: 18 · Posted: Tue Feb 28, 2006 5:49 pm Post subject: Ounce Of Prevention

Hmmm.

Having read this, now maybe I'm not feeling so unwise as to have spent the time and $$$ to put my modem and router on a UPS and isolate the house phone lines from the router with the surge protector that's built into the UPS.

Actually I think I better get my buns in gear and put a surge protector on the cable coax too.

Posts: 185 · Vonage Forum Master Joined: Dec 18, 2005 Posts: 185

Well, its always a good idea to protect your electronic equipment from power surges, I'm not sure what exactly is wrong with his device because he hasn't responded. It could be a number of things. what I'd like to see is the Call 1 status with no phone plugged in at all, its possible his phone or his wiring is fried too.