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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 12:35:11


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Vonage Customer Reviews
Salt Lake City: impressions after several months
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Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews


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MattK
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 01, 2006
Posts: 10

PostPosted: Tue Feb 28, 2006 7:42 am    Post subject: New Vonage user - positive experience Reply with quote Back to top

Thought it might be helpful to share what has been a positive experience to date with Vonage.

I ordered Vonage service on 2/2/06. Here is how things went:

- Equipment received (RPT300) within 3 days of order.
- Simply connected the RPT300 to my Linksys router, plugged a phone into the RPT300 and it worked (was still using the temporary number). Literally that was it. I never even opened the instructions. Setup was intuitively obvious.
- My phone number ported on 2/23 from Comcast without a problem.
- I disconnected my house phone wiring from the street and plugged the RPT300 into the house phone wiring and all the phones worked.
- Voicemail, call forwarding, and simultaneous ring all work great. Voicemail is simple. Message lights work on phones.
- Quality of sound is noticeably better than what we had with Comcast.

The only negative I could share is that I did need to call support (a function that turned out to be behaving as designed) and found it very frustrating due to a significant communication barrier (sounded like they may have been providing from India).

All in all I'd have to give Vonage very high marks for how fast the equipment came; the ease of setup; and the quality and features of this service for the $.

-Matt
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Datahazard
Vonage Forum Master
Vonage Forum Master


Joined: Dec 18, 2005
Posts: 185

PostPosted: Tue Feb 28, 2006 7:16 pm    Post subject: Reply with quote Back to top

One question, why did you need to call support? Also, if you have a real problem and you get India, tell them you need to speak with someone in Advanced Install, or if its not a technical problem, Advanced billing
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MattK
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 01, 2006
Posts: 10

PostPosted: Wed Mar 01, 2006 7:35 am    Post subject: Reply with quote Back to top

Reason for call to support: I beleive it was a day or so after ordering the service and we missed an important call that got routed to Vonage vmail which I was not yet checking since I had only just ordered the service and my number was not yet ported. No big deal and understandable once someone explained why this happened and that it is normal behavior. I just setup simulring on the number and had it ring our cells as well. Note to Vonage - seems this happens to many new customers - would be a good idea to include an explanation of this up-front to new customers so they know to expect this. Would probably save a lot of calls to support.

Thanks very much for the tip on getting to advanced support.

-Matt
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Kuka
Vonage Forum Senior
Vonage Forum Senior


Joined: Dec 31, 2005
Posts: 85
Location: Overseas

PostPosted: Wed Mar 01, 2006 8:26 pm    Post subject: Reply with quote Back to top

Glad you are happy with it so far.
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