Posted:
Tue Feb 28, 2006 7:32 am Post subject: Any known issues using automated touch-tone systems (IVRs)
Are there any know issues with using an automated system that listens for touch tones to route you? My wife tried to use one this morning and the system was getting 2 of every digit she pressed. Using an RPT300.
Posted:
Tue Feb 28, 2006 7:51 pm Post subject: Re: Any known issues using automated touch-tone systems (IVR
HDClown wrote:
Are there any know issues with using an automated system that listens for touch tones to route you? My wife tried to use one this morning and the system was getting 2 of every digit she pressed. Using an RPT300.
The device interprets your keypresses and tries to retransmit them pure. You might need to call tech support as you cannot change the DTMF Relay settings on your device. Ask for tier 2. India is useless.
Some of the RTP300 devices don't properly process DTMF tones which interferes with the relay portion. Basically, they don't mute the local touch tones, so the IVR system ends up hearing multiple presses at times and sometimes it doesn't work. Call up tech support and get after them about it.
_________________ ISP: Varies depending where I'm at. Vonage: Linksys RTP300 Router: IPCop 1.4.10 Phones: various Total calls since Jul 24, 2005: 4,794 calls Total Minutes since Jul 24, 2005: 25,552 minutes
I don't know if this helps, but I do have problems like this from time to time as well. It is interesting to note that I dial a number of these systems frequently (conference call #, work vouice mail) and I the problem for me is always with the same systems.
I have noticed two things in the past that seem to minimize this issue without getting support involved.
1. Don't have your phone on speakerphone when using the IVR system.
2. Dial slowly and leave the numbers depressed for longer than you normally would.
I don't have any science to back up why this seems to help, but maybe it will help you out.
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
All times are GMT - 5 Hours
Vonage Service Plans
Vonage VoIP Members
Members New FlagmaHog New Today 0 Yesterday 18 Total 63398 Who Is On Site Visitors 152 Members 0 Total 152
1 Unlimited calling and other services for all residential plans are based on normal residential use by single-family household members. A combination of factors are used to determine abnormal use, including but not limited to: the number of unique numbers called, international calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.
HIGH SPEED INTERNET REQUIRED. † LIMITED TIME OFFER, VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. As a subscriber to Vonage service, you agree to be bound by the Terms of Service. See www.vonage.com/tos for details. ¤ Where available. The number transfer process takes approximately 10 business days from the time you confirm your transfer request. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.
Thinking of signing up for Vonage but have questions? Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074 No Vonage Promotional Codes or Coupon Codes are required at www.vonage.com.
The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal as a means to offset
our cost. If you are considering signing up for Vonage and have found our Vonage
News, Customer Reviews, Forums & all other parts of this site useful, please
use our Vonage FREE Month sign up offer Deal Coupon.
Vonage VoIP Phone Service is redefining communications by offering consumers & small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.51 Seconds and 472 Pages In The Last 60 Seconds The Vonage VoIP Forum
Members
New 
New Today 0
Yesterday 18
Total 63398
Who Is On Site
Visitors 152
Members 0
Total 152
0.00