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utmba95
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PostPosted: Mon Feb 27, 2006 3:45 pm    Post subject: Caller ID date & Time wrong Reply with quote Back to top

Recently my caller ID keeps jumping back to Sep 9 with a wrong time. Any ideas where the problem lies? Yesterday it started working again, but today it is wrong.
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NateHoy
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Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Mon Feb 27, 2006 3:59 pm    Post subject: Reply with quote Back to top

Sounds like your Vonage adapter is unable to get a connection to update the time.

What Vonage adapter do you have, and is it behind another router or any other device other than your modem?

Obviously, it has a connection, because you are getting the calls. Wink

But time updates generally happen over the NTP (Network Time Protocol) port, which is port 123, using UDP as the protocol.

Can your computers update their time off the Internet time servers?

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
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utmba95
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PostPosted: Mon Feb 27, 2006 4:06 pm    Post subject: Reply with quote Back to top

Thanks for the info on how it gets the time. My Comcast has been going down a lot lately, and that seemed to mess it up. I just rebooted my RTP300 and it got the correct time. It is behind a Linksys WRT54G, but it appears to allow that port through. Now whenever my cable modem goes down I'll have to reboot it + WRT54G + two RTP300's. Sad
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NateHoy
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PostPosted: Mon Feb 27, 2006 4:12 pm    Post subject: Reply with quote Back to top

You may find that a DHCP release/renew forces an NTP lookup, but frankly by the time you logged into the screen on the RTP300, got to the status page, and released and renewed the DHCP address.. heck, you could reboot it faster than that!

Get yourself three small el cheapo power strips. Plug the cable modem into one, the WRT54G into another, and your two RTP300's into the third. Turn them all off, then turn on cable modem, wait 20 seconds, router, wait 20 seconds, RTP300. Done. You can also get yourself one of those "power control centers" with a switch for each plug.

Pain in the tuckus, but easier than yanking DC cables out of the back of the units all the time, and better for wear and tear.

Hopefully Comcast will resolve the problem for you soon.

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
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Kuka
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Joined: Dec 31, 2005
Posts: 85
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PostPosted: Tue Feb 28, 2006 12:01 am    Post subject: Re: Caller ID date & Time wrong Reply with quote Back to top

utmba95 wrote:
Recently my caller ID keeps jumping back to Sep 9 with a wrong time. Any ideas where the problem lies? Yesterday it started working again, but today it is wrong.
I had the same problem. I unplugged the adapter for a minute, plugged it back in and it never happened again.
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KKline
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Joined: Feb 28, 2006
Posts: 1

PostPosted: Tue Feb 28, 2006 12:19 am    Post subject: Reply with quote Back to top

I have had trouble with my Caller ID timestamp being off by an hour. I got it changed through tech support twice, but it went back shortly after being changed both times.

I am using a Linksys PAP2 adapter. Does anyone have any suggestions of how I can get this fixed (again) without having to wait a long time on the phone with customer service?
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jml1124
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Joined: Feb 13, 2006
Posts: 15

PostPosted: Thu Mar 02, 2006 9:21 am    Post subject: Reply with quote Back to top

I am getting this now too, since Feb 27.
Tried turning everything off and back on, same thing.
Modem - wireless router - linksys Vonage box.
Other Pcs get the correct time.
I reset time on phone, after a while it went back to the sept time.
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kanderna
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Joined: May 09, 2005
Posts: 16

PostPosted: Tue Mar 07, 2006 1:57 pm    Post subject: Reply with quote Back to top

KKline wrote:
I have had trouble with my Caller ID timestamp being off by an hour. I got it changed through tech support twice, but it went back shortly after being changed both times.

I am using a Linksys PAP2 adapter. Does anyone have any suggestions of how I can get this fixed (again) without having to wait a long time on the phone with customer service?


Same exact problem here. Since starting w/ Vonage, always an hour ahead. If anyone knows a solution, it would be appreciated. Thanks!
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NateHoy
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Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Tue Mar 07, 2006 2:16 pm    Post subject: Reply with quote Back to top

If it's an hour off, I'd suspect a bad time zone setting. Check your account on Vonage (log in, then check the "Account" tab) and see what you have set up under your time zone.

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
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kanderna
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PostPosted: Tue Mar 07, 2006 2:19 pm    Post subject: Reply with quote Back to top

NateHoy wrote:
If it's an hour off, I'd suspect a bad time zone setting. Check your account on Vonage (log in, then check the "Account" tab) and see what you have set up under your time zone.


Was hoping that was it. No dice. Set to Central time zone on both Vonage account and on the router itself.
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