Caller ID date & Time wrong

Posts: 11 · Vonage Forum Associate Joined: Oct 05, 2005 Posts: 11

Recently my caller ID keeps jumping back to Sep 9 with a wrong time. Any ideas where the problem lies? Yesterday it started working again, but today it is wrong.

Posts: 2257 · Posted: Mon Feb 27, 2006 3:59 pm Post subject:

Sounds like your Vonage adapter is unable to get a connection to update the time.

What Vonage adapter do you have, and is it behind another router or any other device other than your modem?

Obviously, it has a connection, because you are getting the calls. Wink

But time updates generally happen over the NTP (Network Time Protocol) port, which is port 123, using UDP as the protocol.

Can your computers update their time off the Internet time servers?

Posts: 11 · Vonage Forum Associate Joined: Oct 05, 2005 Posts: 11

Thanks for the info on how it gets the time. My Comcast has been going down a lot lately, and that seemed to mess it up. I just rebooted my RTP300 and it got the correct time. It is behind a Linksys WRT54G, but it appears to allow that port through. Now whenever my cable modem goes down I'll have to reboot it + WRT54G + two RTP300's. Sad

Posts: 2257 · Posted: Mon Feb 27, 2006 4:12 pm Post subject:

You may find that a DHCP release/renew forces an NTP lookup, but frankly by the time you logged into the screen on the RTP300, got to the status page, and released and renewed the DHCP address.. heck, you could reboot it faster than that!

Get yourself three small el cheapo power strips. Plug the cable modem into one, the WRT54G into another, and your two RTP300's into the third. Turn them all off, then turn on cable modem, wait 20 seconds, router, wait 20 seconds, RTP300. Done. You can also get yourself one of those "power control centers" with a switch for each plug.

Pain in the tuckus, but easier than yanking DC cables out of the back of the units all the time, and better for wear and tear.

Hopefully Comcast will resolve the problem for you soon.

Posts: 85 · Posted: Tue Feb 28, 2006 12:01 am Post subject: Re: Caller ID date & Time wrong

utmba95 wrote:

Recently my caller ID keeps jumping back to Sep 9 with a wrong time. Any ideas where the problem lies? Yesterday it started working again, but today it is wrong.

I had the same problem. I unplugged the adapter for a minute, plugged it back in and it never happened again.

Posts: 1 · New Forum Member Joined: Feb 28, 2006 Posts: 1

I have had trouble with my Caller ID timestamp being off by an hour. I got it changed through tech support twice, but it went back shortly after being changed both times.

I am using a Linksys PAP2 adapter. Does anyone have any suggestions of how I can get this fixed (again) without having to wait a long time on the phone with customer service?

Posts: 15 · Vonage Forum Associate Joined: Feb 13, 2006 Posts: 15

I am getting this now too, since Feb 27.
Tried turning everything off and back on, same thing.
Modem - wireless router - linksys Vonage box.
Other Pcs get the correct time.
I reset time on phone, after a while it went back to the sept time.

Posts: 16 · Vonage Forum Associate Joined: May 09, 2005 Posts: 16

KKline wrote:

I have had trouble with my Caller ID timestamp being off by an hour. I got it changed through tech support twice, but it went back shortly after being changed both times.

I am using a Linksys PAP2 adapter. Does anyone have any suggestions of how I can get this fixed (again) without having to wait a long time on the phone with customer service?

Same exact problem here. Since starting w/ Vonage, always an hour ahead. If anyone knows a solution, it would be appreciated. Thanks!

Posts: 2257 · Posted: Tue Mar 07, 2006 2:16 pm Post subject:

If it's an hour off, I'd suspect a bad time zone setting. Check your account on Vonage (log in, then check the "Account" tab) and see what you have set up under your time zone.

Posts: 16 · Vonage Forum Associate Joined: May 09, 2005 Posts: 16

NateHoy wrote:

If it's an hour off, I'd suspect a bad time zone setting. Check your account on Vonage (log in, then check the "Account" tab) and see what you have set up under your time zone.

Was hoping that was it. No dice. Set to Central time zone on both Vonage account and on the router itself.