Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 12:35:11


Vonage VoIP Forums

Vonage In The News
Vonage Expands International Presence with Investments in Asia Pacific Region

Vonage to Present at the Oppenheimer 20th Annual Technology, Internet & Communications Conference

Syndication

Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews


Post new topic   This topic is locked: you cannot edit posts or make replies.  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
schaferda
New Forum Member
New Forum Member


Joined: Feb 13, 2006
Posts: 1

PostPosted: Mon Feb 27, 2006 11:28 am    Post subject: Having trouble in Illinois with COMCAST again Reply with quote Back to top

Is anyone else experiencing broken outbound sound in the Midwest?
View user's profile Send private message
BigDaveB
Full Forum Member
Full Forum Member


Joined: Feb 21, 2006
Posts: 44

PostPosted: Mon Feb 27, 2006 12:00 pm    Post subject: Re: Having trouble in Illinois with COMCAST again Reply with quote Back to top

schaferda wrote:
Is anyone else experiencing broken outbound sound in the Midwest?


YES!

See the Comcast vs Vonage thread.
View user's profile Send private message
kpdillon
Vonage Forum Master
Vonage Forum Master


Joined: Aug 05, 2005
Posts: 159

PostPosted: Mon Feb 27, 2006 1:31 pm    Post subject: Reply with quote Back to top

It's been absolutely horrific. Ping Plotter is showing exactly where the problem seems to be too. Seemed fine all weekend. What is curious is inbound calling seems fine. Just outbound is horrible.

_________________
____________________
Internet -> WRT54GSv2 ->
RTP300 & Computers
ISP: Comcast
Telco who lost my business: SBC
Why: They charge too much
View user's profile Send private message
GusMan
Vonage Forum Associate
Vonage Forum Associate


Joined: Apr 22, 2005
Posts: 23

PostPosted: Mon Feb 27, 2006 1:46 pm    Post subject: Reply with quote Back to top

Yep... same here. (NW Indiana) The odd part is that my outgoing problems seem to be limited to toll-free numbers.

Not sure if that has any real bearing to the problem, but it makes me wonder.
View user's profile Send private message
sdire
New Forum Member
New Forum Member


Joined: Feb 27, 2006
Posts: 2

PostPosted: Mon Feb 27, 2006 1:58 pm    Post subject: Reply with quote Back to top

Sometimes Down In Downers Grove. Cannot get to the secure web site. ****
View user's profile Send private message
ShelChgo
Vonage Forum Senior
Vonage Forum Senior


Joined: Feb 27, 2006
Posts: 81

PostPosted: Mon Feb 27, 2006 2:00 pm    Post subject: Reply with quote Back to top

I'm thinking it's not Comcast. Having same problems. Everything else works great. Getting 6405 down and 356 up. All sites are great EXCEPT the Vonage site. So to make 2 + 2 = 4, Bad phone sound quality +Vonage Web portal being the ONLY site not responding = it's Vonage's problem, not Comcast.
View user's profile Send private message
NateHoy
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Mon Feb 27, 2006 2:06 pm    Post subject: Reply with quote Back to top

ShelChgo wrote:
I'm thinking it's not Comcast. Having same problems. Everything else works great. Getting 6405 down and 356 up. All sites are great EXCEPT the Vonage site. So to make 2 + 2 = 4, Bad phone sound quality +Vonage Web portal being the ONLY site not responding = it's Vonage's problem, not Comcast.


www.vonage.com and my dashboard getting typical 1-2 second response times as usual. SusCom (NOT Comcast) in Maine.

So, if Vonage's site is having problems, I'm sure as heck not seeing them.

I think something is fundamentally broken between Comcast and Vonage. I don't know what it is, but there's obviously a bad route or a broken set of routers somewhere...

or if you want a good "grassy knoll" theory, an attempt by one company to alienate the customers of the other (and since Vonage knows that Comcast lacks competition in many of the areas they service, they would gain no benefit from trying to alienate Comcast subscribers from their company. Comcast, on the other hand, sells a competing Voip product, and alienating Vonage customers from Vonage would be in their great benefit...).

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
View user's profile Send private message
don1905
New Forum Member
New Forum Member


Joined: Nov 18, 2005
Posts: 3

PostPosted: Tue Feb 28, 2006 12:33 pm    Post subject: Is this Really a Comcast Problem? Reply with quote Back to top

This is the 4th week that I am experiencing inconsistent quality (garbled on my end) from Vonage in Northern Illinois (Elk Grove Village). While it is possible that Comcast is interrupting Vonage service while they rollout their Voip Telephony service, I can't believe Comcast is doing this. If they were, given the current regulatory environment, Vonage would advise us that they are pursuing legal resolution of this problem directly with Comcast. In any event, it's up to Vonage to get this resolved not us THE CUSTOMER!

Also, if this is a Comcast Issue, why is it that during the Comcast "outages", I can send and receive "perfect" wireline quality calls to a Vonage customer here in Illinois on Wide Open West's cable system. Logically, if it's a Comcast issue I should have the same problem where ever I call. I only have a problem when I call a wireline number. To me this points to gateway issues not Comcast network problems. Think about this, if there was a technical issue with Comcast or anyone else, Vonage should get it resolved and stop pointing fingers.

Vonage just IPO'd and their financials are horrible! Additionally Vonage has been trying to sell the company with no takers so far. Has Vonage slowed their network upgrades and no longer keeping pace with their customer growth? Could this be the source of our problems?

I've been a customer Of Vonage since September. Service was infinitely better back then. Not sure how much longer I will stand for the current lousy quality service.

BTW, worked with the Vonage Techs, no latency issues, I'm set for max bandwidth and speedtest at 7.2mbps down, 358 up.

Very disappointed with Vonage. Tired of lousy service and wasting time talking to Vonage tech support. May have to go back to SBC.
View user's profile Send private message
ShelChgo
Vonage Forum Senior
Vonage Forum Senior


Joined: Feb 27, 2006
Posts: 81

PostPosted: Tue Feb 28, 2006 1:21 pm    Post subject: Comcast vs. Vonage theory... Reply with quote Back to top

While I can't completely discount the conspiracy theory of Comcast intentionally trying to sour Vonage customers experiences, it just doesn't make sense to me. If people have a bad experience with the largest independent Voip provider, do you think they will go to another Voip provider? Or would they go back to their legacy carrier and sign up for POTS lines again? Logic would tell you that they'll think the technology is "just not there yet" and they call their local legacy carrier. I think Comcast would see it that way too.

I think Vonage is in super cost containment mode, because now they have shareholders to answer to. If they don't get the outages under control by June, I'm done with them.
View user's profile Send private message
NateHoy
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Tue Feb 28, 2006 2:27 pm    Post subject: Re: Comcast vs. Vonage theory... Reply with quote Back to top

ShelChgo wrote:
While I can't completely discount the conspiracy theory of Comcast intentionally trying to sour Vonage customers experiences, it just doesn't make sense to me. If people have a bad experience with the largest independent Voip provider, do you think they will go to another Voip provider? Or would they go back to their legacy carrier and sign up for POTS lines again? Logic would tell you that they'll think the technology is "just not there yet" and they call their local legacy carrier. I think Comcast would see it that way too.


Several people have reported that when they have reported their issues with Vonage to Comcast, Comcast has attempted to cross-sell them to Comcast Voip and that Vonage does not work because it is a "low cost knockoff" of Comcast Voip or somesuch. That sounds like a perfect upsell oportunity, and if they manage to hurt Vonage's (now a competitor's) business in the process with some customers who defect back to POTS, well, no harm done to Comcast.

Quote:
I think Vonage is in super cost containment mode, because now they have shareholders to answer to.


Well, I could buy that, if the problems were more widespread. My brother in Virginia loves Vonage. I love it. Despite Comcast's size, they do not enjoy a monopoly on all customers in the United States, and I have yet to see "SBC/AT&T versus Vonage", "Verizon versus Vonage", "SusCom versus Vonage", "Adelphia versus Vonage", etc etc. Yet, we have several new threads started up each week, all by Comcast customers, mostly in the Midwest somewhere, all experiencing issues with slow access to the Vonage web site and poor access to their Vonage lines.

If Vonage were in "cost containment", don't you think the problem would be a little more widespread?

How does Vonage benefit from targeting Comcast customers? Are they selling competing broadband services? No. Is losing customers in droves somehow going to save them el big buckaroos and make the (future) shareholders happy? No. What possible benefit could Vonage get, even if they were saving money, by targeting customers of a specific ISP? If they wanted to save money, they could just screw everyone over a lot easier and cheaper.

How does Comcast benefit from targeting Vonage customers? They sell a competing product.

I'm not saying Comcast *IS* screwing Vonage customers over. It could be simple incompetence, or necessary growth-related upgrades being done poorly, coincidentally messing up the routers that are located East of them (the gateway to the East coast). But, then, wouldn't other sites hosted on the East Coast be really slow?

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
View user's profile Send private message
Display posts from previous:   
Post new topic   This topic is locked: you cannot edit posts or make replies.

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New patsykf3
New Today 0
Yesterday 0
Total 101029

Who Is On Site
Visitors 1
Members 0
Total 1


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.28 Seconds and Pages In The Last 60 Seconds
The Vonage VoIP Forum