Constant problem with softphone...have cancelled.

Posts: 7 · New Forum Member Joined: Feb 27, 2006 Posts: 7

[B]I finally cancelled my Vonage soft phone (doesn't work well at all) and will cancel my other account as well.

I cannot email Vonage. They won't let you due to the high volume of email...this, no doubt, because of the high volume of problems.

Our security company was not happy that we got Vonage...they depend on the phone and said Vonage is a problem.

I am thoroughly disgusted with Vonage!

Posts: 1123 · Vonage Forum **MVM** Joined: May 26, 2005 Posts: 1123

vonage-forum.com/rules.html" target="_blank">http://www.vonage-forum.com/rules.html

Rule #7

Should have came here with your problem first before canceling.

Posts: 7 · New Forum Member Joined: Feb 27, 2006 Posts: 7

Actually, Vonage should have been able to handle the problem when I complained to them directly earlier. They couldn't...or wouldn't.

Posts: 16 · Vonage Forum Associate Joined: Jan 17, 2006 Posts: 16

Right. Dave's just saying that if you didn't ask us for help, we aren't really interested in hearing your generalized complaints.

Posts: 164

RayW wrote:

[B]I finally cancelled my Vonage soft phone (doesn't work well at all) and will cancel my other account as well.

I cannot email Vonage. They won't let you due to the high volume of email...this, no doubt, because of the high volume of problems.

Our security company was not happy that we got Vonage...they depend on the phone and said Vonage is a problem.

I am thoroughly disgusted with Vonage!

Have you checked the "Softphone Forum?"

Softphone quality is dependent upon PC setup and Cable connection quality. You said nothing about your configuration.

We don't handle complaints here. We can solve most setup and config problems, but we aren't psychics, either. Present the problem in the correct forum and be patient, help will appear. (eventually).