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On Apr 23, 2014 at 02:58:54

jlilest Posted:
Vonage: US
numbers iPhone:
T-Mobile
carrier I am
having trouble
...

In The Forum:
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Topic:
Problem with Simulring going straight to voicemail with iPho
On Apr 17, 2014 at 21:35:11

bluerdg Posted:
Been working with
tech support
trying to figure
this one out,
thought maybe
someone
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In The Forum:
Vonage
Topic:
Outbound calls showing when no call is being made
On Mar 17, 2014 at 13:24:06

citycash Posted:
Easy peasy !! I
now have three
Vonage lines ( two
boxes) I
transferred my BT
number
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In The Forum:
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Topic:
Number porting
On Jan 05, 2014 at 06:18:47

bmccull Posted:
It's not that it
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Vonage works
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In The Forum:
Vonage
Topic:
need Help with Clear Spot 4G internet
On Dec 29, 2013 at 15:17:12

joelmch Posted:
Certainly a
firewall issue.
You can probably
try connecting
directly to the
ISP
...

In The Forum:
Vonage
Topic:
Can make calls but can not receive them
On Dec 01, 2013 at 11:29:02

joelmch Posted:
That's really
unfortunate. I
think they would
provide you a
refund. My opinion
...

In The Forum:
Vonage
Topic:
moving date for disconnect fees
On Dec 01, 2013 at 11:28:29

joelmch Posted:
Hi buddy, I was
just wondering
about this. Are
you still with
Vonage by any
chance?
...

In The Forum:
Vonage
Topic:
Call Billing Question
On Dec 01, 2013 at 11:28:00

joelmch Posted:
Looks like a
config set up
issue to me. You
might want to try
calling the tech
support.
...

In The Forum:
Vonage
Topic:
Vonage Register Error [Code 004] - can''t solve
On Dec 01, 2013 at 11:27:25

joelmch Posted:
Perhaps you have
an active download
going on at the
back ground. Try
stopping it
...

In The Forum:
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Topic:
Intermittent Voice Interruption, calls cutting out
On Dec 01, 2013 at 11:26:52


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redhatnick
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Joined: Feb 27, 2006
Posts: 4

PostPosted: Mon Feb 27, 2006 3:38 am    Post subject: When your phone adaptor fails. Reply with quote Back to top

I just got off the phone with tech support. When attempting to reset my RT31P2, it kept giving me "Settings are failed" message and eventually the tech decided that my phone adaptor has failed since the phone 1 light will not come back on. Being 1 month out of the 6 month warranty Vonage provides, he suggested 3 options:

1) Have them ship a new router as soon as they charge my credit card $99.99

2) Go to the store and buy another router (what? so that one can fail too)

3) Cancel the service and pay the $41 termination fee since I've been a member for less than 1 year.

And yes, tech support does come from India. I'm suddenly moving from the Pro-Vonage camp to the anti-Vonage camp. Feedback anyone?

RedHatNick blows the dust off his pitch fork.
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Mon Feb 27, 2006 8:10 pm    Post subject: Reply with quote Back to top

Well, everyone has an opinion. Mine is that the warranty on the equipment should at least equal the minimum membership commitment, but me thinking that doesn't help you much.

Perhaps if you called the business office to discuss cancellation, they'd have a bit more concern with keeping you as a customer than the technician did.

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DallasFlier
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Posts: 277
Location: Dallas, TX

PostPosted: Tue Feb 28, 2006 1:32 am    Post subject: Re: When your phone adaptor fails. Reply with quote Back to top

redhatnick wrote:
3) Cancel the service and pay the $41 termination fee since I've been a member for less than 1 year.

Well, according to the Terms of Service, you can send them back your router in lieu of the termination fee. At least you'd get the last laugh for sending them back a piece of trash to save your termination fee.

_________________
TWC 20M/2M w/Moto DOCSIS 3 --> WRT54G v2 (Tomato F/W) --> 4 PC's, 2 wireless; 4 networked DirecTV boxes; PS3 (powerline wired) & Wii (wireless) VT2442 (routing OFF), RTP300 (routing OFF) & V-Portal - Total of 4 Vonage lines
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sinceMay2004
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Posts: 193

PostPosted: Tue Feb 28, 2006 5:03 am    Post subject: Reply with quote Back to top

If 1 or 2 > the rtp300 or pap2 (if you don't need a router) seems to have a better following.

_________________
Detroit Comcast
SB5100-2.3.2.5-SCM01-NOSH;DLP:+11dB/SNRatio:38dB/ULP:45dBmV
vt1005: Software:VT20_02.02.00_A Bootrom:VT20_02.02.00_A
HW: VT1000 Revision: 0 BSP: 1.2/0
CfgFile: 1145306143711/1002237868
SB5100~wrt54gL~~vt1005~~2pc~~x51v~~laptop
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Datahazard
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PostPosted: Tue Feb 28, 2006 7:41 pm    Post subject: Reply with quote Back to top

Read the TOS again, you can't send it back outside of the 30 day MBG anymore. if you cancel inside of 90 days and outside of 30, you will pay 41.19 term fee+ the Rebate Recovery on your device. So it will actually wind up costing you more like $100+ to cancel your service.
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redhatnick
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PostPosted: Wed Mar 01, 2006 3:57 pm    Post subject: Reply with quote Back to top

I called customer support and apparently the agent didn't know what to do with me once I explained my problem. So he transferred me to the back 30 minutes or longer phone queue to let another agent deal with my problem.

In the interim, I've called my bank and canceled my card. Vonage is free to bill me the termination and what other fees to feel welcomed to. Sure they'll get thier money, they just won't be getting it from me. I'm currently waiting for my local telco (which is happy to have me back as unequally I'm unhappy to return to them) to port my number in time.
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blakadher
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Joined: Dec 23, 2005
Posts: 476
Location: Vancouver, WA

PostPosted: Wed Mar 01, 2006 4:19 pm    Post subject: Reply with quote Back to top

You may want to get your number ported out before you do the card cancellation thing. If something like a distinctive ring on your number can cause an LNP to fail, then certainly unpaid fees on the number will cause it to fail. Unless you just don't care about the number any more.

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Datahazard
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Joined: Dec 18, 2005
Posts: 185

PostPosted: Wed Mar 01, 2006 5:20 pm    Post subject: Reply with quote Back to top

redhatnick wrote:
I called customer support and apparently the agent didn't know what to do with me once I explained my problem. So he transferred me to the back 30 minutes or longer phone queue to let another agent deal with my problem.

In the interim, I've called my bank and canceled my card. Vonage is free to bill me the termination and what other fees to feel welcomed to. Sure they'll get thier money, they just won't be getting it from me. I'm currently waiting for my local telco (which is happy to have me back as unequally I'm unhappy to return to them) to port my number in time.


This is how your number drops back into the Vonage database and is reassigned to someone else, who'se friends start calling you. Term your service the correct way so you don't have problems.
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redhatnick
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PostPosted: Wed Mar 01, 2006 6:09 pm    Post subject: Reply with quote Back to top

After burning up 145 peak cell minutes this month (account management is only open during the day) on my cell phone to get a hold of someone at account management, they've decided that technical support idoit in India didn't have a clue what he was doing, and they've opted to send me a new linksys router promptly, in two days + weekend, and provide me with a free month of service. We'll see if that holds true because they have a surprise waiting for them on my now canceled credit card number. Apparently, they've had the ability to overlook the router warranty issue (issue being it's 1 month out of warranty) the entire time, should they choose to, but it widely depends on who you get when you call.

My confidence in Vonage is now shaken, and I've already have begun the process to return to the local telco. I could call the telco and ask to cancel fairly easily, but I'm scared to think what could be the next "grey" area I fall into with Vonage.

Should I stay or should I go? This could be you.
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NateHoy
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Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Wed Mar 01, 2006 8:48 pm    Post subject: Reply with quote Back to top

redhatnick -

You dodged the bullet. You have 5 months left on your Vonage contract. You have been saving money, I presume, for 7 months, then.

I'd deal with the next "grey area" if and when it comes. If the new adapter works, then you can continue to save money for a while. Your old Telco is there, ready to take you back with open arms and the vacuum cleaner to your wallet, any time Vonage "does you wrong" again, or any time you feel like bailing.

In the meantime, there's less money departing your wallet every month, and if the line is working to your satisfaction, what's your impetus for leaving at this point?

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
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