I found this idea buried somewhere in the forum and since it worked for me I thought I'd bring it back to the top. For two weeks I was unable to even access the LOA page. I was calling every 48 hours (which is how long they said it would take each time I called) to report that I was still unable to access my LOA to even START the process. Each time they said, no problem "we'll start a ticket" and it should be taken care of within the next 48 hours. Needless to say I was getting frustrated. After reviewing the posts on the topic here I found someone who had called to cancel their service because of this situation and the tech immediately fixed the problem. So, I called and said I wanted to cancel because I still didn't have access to my LOA. I was a little disappointed when he wasn't able to fix it immediately like had occurred for the poster on this board. However, he did indicate that now that my account had a ticket to cancel service, I should probably expect to see that my LOA would be on my doorstep or in my inbox within 24 hours. Lo and behold it was! Not only that but a mere two days later my number was ported from Comcast (Denver metro area)! So, apparently the way to get the attention of the Vonage folks is to cancel your service. As soon as my number was ported, I called and cancelled my cancellation request - the rest is history! Good luck.
I don't think going about it that way is very smart. Vonage will catch onto that scheme and then they may just say Okay, see ya. Then what will you do?
Then you either a. leave Vonage because their customer service **** and your phone number was never going to be transferred or b. restart your service and hope to have things actually work with your new account - when the option is horrific customer service there's not really a "threat" that they might cancel your service. The fear of cancellation comes with actually enjoying something.
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
All times are GMT - 5 Hours
Vonage Service Plans
Vonage VoIP Members
Members New Raniinody New Today 0 Yesterday 3 Total 64297 Who Is On Site Visitors 85 Members 0 Total 85
1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.
2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.
HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments (for example, U.S. & Canada 300), all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.
Thinking of signing up for Vonage but have questions? Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074 No Vonage Promotional Codes or Coupon Codes are required at www.vonage.com.
The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal as a means to offset
our cost. If you are considering signing up for Vonage and have found our Vonage
News, Customer Reviews, Forums & all other parts of this site useful, please
use our Vonage FREE Month sign up offer Deal Coupon.
Vonage VoIP Phone Service is redefining communications by offering consumers & small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.43 Seconds and 292 Pages In The Last 60 Seconds The Vonage VoIP Forum
Members
New 
New Today 0
Yesterday 3
Total 64297
Who Is On Site
Visitors 85
Members 0
Total 85
0.00