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VonageTPA
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PostPosted: Sun Mar 05, 2006 3:16 pm    Post subject: Reply with quote Back to top

"Out of Area" means CallerID is working, otherwise you'd be seeing "No Info", "Unavailable", or just plain "Incoming Call". Out of Area means the originating caller's data isn't reaching Vonage from the originating phone co.

_________________
ISP: Varies depending where I'm at.
Vonage: Linksys RTP300
Router: IPCop 1.4.10
Phones: various
Total calls since Jul 24, 2005: 4,794 calls
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mkent
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PostPosted: Sun Mar 05, 2006 5:23 pm    Post subject: Caller ID: "out of area" valid? Reply with quote Back to top

Hmmm.... I'd be more willing to accept that as the root of the problem if I didn't have others who call me from that same phone co., and their ID displays accurately. Also -- the problem is sporadic with this one problem number -- worked for a while, now not working.

If, in fact, it is that the originating phone co isn't sending the information to Vonage -- is this something Vonage can fix?
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VonageTPA
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PostPosted: Sun Mar 05, 2006 6:00 pm    Post subject: Reply with quote Back to top

It's certainly worth getting Vonage involved with the issue.... Vonage does use some 3rd party carriers to get the calls through to other areas, and it might be a 3rd party that's dropping the ball (or in this case, Caller ID info). What is your phone setup? I'm not sure what phones show when they detect CallerID info but don't receive it clearly (maybe someone else does?). If there's something wrong with your setup and the phone's seeing partial CallerID, it might be that. Does the problem happen if you connect the phone directly up to the Vongage adapter? (Vonage tech support's going to ask you to do this if you trouble-shoot it with them anyway)

_________________
ISP: Varies depending where I'm at.
Vonage: Linksys RTP300
Router: IPCop 1.4.10
Phones: various
Total calls since Jul 24, 2005: 4,794 calls
Total Minutes since Jul 24, 2005: 25,552 minutes
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firewall
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PostPosted: Sun Mar 05, 2006 6:34 pm    Post subject: Reply with quote Back to top

--------------------------------------------------------------------------------
I know the forums have beat this subject to death but I'm still having a problem with the incoming CID w/name. I have no problem with getting the number however the name almost never shows up. I was on tech support but unfortunately got cut off before we finished. The tech did tell me that he did not think any voltage settings could be changed on the PAP2 but thats what he was checking when we got cut off.

I have firmware version 3.1.9 on the PAP2 which I assume is the most recent. I've tried power cycling everything a few times but no help. Can anybody see anything wrong or should I get back on the phone to Vonage?

My phone service has been rock solid as well as my internet, just miss the ole caller id!!!

03/05/06
And it still does not work!!!! Neighbor called at 2:00pm got the ID, called again at 2:45 no id. Now I have no idea! Smile
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VonageTPA
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PostPosted: Mon Mar 06, 2006 11:33 am    Post subject: Reply with quote Back to top

That's interesting.... the PAP2 wasn't one of the devices with known CallerID issues either. Are you using household wiring or a phone directly connected to the PAP2?

_________________
ISP: Varies depending where I'm at.
Vonage: Linksys RTP300
Router: IPCop 1.4.10
Phones: various
Total calls since Jul 24, 2005: 4,794 calls
Total Minutes since Jul 24, 2005: 25,552 minutes
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firewall
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PostPosted: Mon Mar 06, 2006 11:45 am    Post subject: Reply with quote Back to top

Using the household wiring which is the same as when I had the old POTS service and never had a problem then. The tech told me they "pushed" something to the PAP2 although I'm not sure what. They said to call back if it was not resolved however I wanted to see if anybody else was having the same issues.

I will try running directly from the PAP2 and repost.
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firewall
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PostPosted: Wed Mar 08, 2006 12:56 pm    Post subject: Reply with quote Back to top

TPA,

Based on your observation I went through my entire interior wiring. After checking and redoing the connections I now have caller ID 90% of the time as opposed to 10%. I would say it was definitely an internal wiring problem. Thanks for the suggestion!
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mharvey
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PostPosted: Wed Mar 08, 2006 2:50 pm    Post subject: Reply with quote Back to top

Are you looking for Caller ID on a cordless phone?

I have see the house wiring cause Caller ID display problems and I have also seen problems caused by interference with the cordless phone. I used to have a 2.4GHZ cordless phone with Caller ID. This phone did not interfere with my WiFi network like some do but I found that the WiFi often scrambled the Caller ID display that the handset would receive.

To verify that Vonage has the correct Caller ID you can look at the what is displayed in the call activity in Dashboard. If the full Caller ID is there but you are not receiving it then it is most likely on the POTS side of your phone apapter (meaning your wiring and/or phone).

_________________
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th
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PostPosted: Wed Mar 08, 2006 3:35 pm    Post subject: Reply with quote Back to top

mharvey wrote:
To verify that Vonage has the correct Caller ID you can look at the what is displayed in the call activity in Dashboard. If the full Caller ID is there but you are not receiving it then it is most likely on the POTS side of your phone apapter (meaning your wiring and/or phone).


Thanks for that idea... I havent gotten my old line ported to the Vonage yet fully but this is a great idea I never thought of... If the dashboard has it then Vonage got it from their co...
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VonageTPA
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PostPosted: Thu Mar 09, 2006 12:38 pm    Post subject: Reply with quote Back to top

firewall wrote:
TPA,

Based on your observation I went through my entire interior wiring. After checking and redoing the connections I now have caller ID 90% of the time as opposed to 10%. I would say it was definitely an internal wiring problem. Thanks for the suggestion!


Glad to hear it! I'd definitely try mharvey's suggestion of checking the Caller ID against the Vonage dashboard logs... if there's a discrepancy, I'd suggest hooking up a phone directly to the PAP2 and see what happens. My little PAP2's been solid in terms of delivering CallerID, but I always run new wiring for everything.

_________________
ISP: Varies depending where I'm at.
Vonage: Linksys RTP300
Router: IPCop 1.4.10
Phones: various
Total calls since Jul 24, 2005: 4,794 calls
Total Minutes since Jul 24, 2005: 25,552 minutes
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