two months and no porting

Posts: 2 · New Forum Member Joined: Jan 05, 2006 Posts: 2

Here is my story :

January 7, 2006 Awaiting Letter of Authorization
January 9, 2006 Letter of Authorization (LOA) Received
January 9, 2006 Transfer Sent to Carrier

I have spoken to people,emailed them and still no port.
I did receive a e-mail from vonage saying it would around Feb.22 06
it is now feb.25 06.I e-mailed them again they said they would look into it and get me a firm date.What happened to 20 day stuff
any help would be great!!!!

Posts: 13 · Vonage Forum Associate Joined: Mar 02, 2006 Posts: 13

what is your account information? username? phone number?

Posts: 2135 · Posted: Thu Mar 02, 2006 12:41 am Post subject:

NotTelling wrote:

what is your account information? username? phone number?

And you are asking this member for what reason???

Would you also like his/her DOB, SS #, how about their banking info?

MEMBER's: Never give this info out, either on this forum or via PM on this site; unless the member is clearly identified as a Vonage employee

Posts: 13 · Vonage Forum Associate Joined: Mar 02, 2006 Posts: 13

I just find it funny that someone would write:
"any help would be great!!!!"

but yet they do not give any information that would allow someone to help.

Posts: 13 · Vonage Forum Associate Joined: Mar 02, 2006 Posts: 13

dconnor, check you PM message

Posts: 2135 · Posted: Thu Mar 02, 2006 12:49 am Post subject:

Quote:

what is your account information? username? phone number?

This info will not help you in helping them.

Posts: 13 · Vonage Forum Associate Joined: Mar 02, 2006 Posts: 13

did you get my last PM?

Posts: 1 · New Forum Member Joined: Mar 21, 2006 Posts: 1

Vonage initially says 10 - 14 days to transfer a number. Once they miss the 14 day window, then they begin to say 20 days. Last time I checked that is called false advertising. Maybe a good lawyer would like to start a class action suit. I've seen enough posts that complain of transfer time longer than 14 days to convince me that Vonage is falsely advertising their transfer times.

On top of that, their number transfer people are clueless. Calling them gets you nothing more than what you can read on the web site.

Posts: 67 · Full Forum Member Joined: May 31, 2005 Posts: 67

Quote:

class action suit.

Exactly what is needed here. Everyone not ported after 20 business days (as THEY state) should be entilted to a monthly refund of their vonage service charge UNTIL the port goes thru. A suit like this would be a sure winner in court! Clear cut false advertisment.

Posts: 9 · New Forum Member Joined: Mar 31, 2006 Posts: 9

randym431 wrote:

Quote:

class action suit.

Exactly what is needed here. Everyone not ported after 20 business days (as THEY state) should be entilted to a monthly refund of their vonage service charge UNTIL the port goes thru. A suit like this would be a sure winner in court! Clear cut false advertisment.

I'd join that class action suit ... it's already been about 45 days so far without porting my number ... I don't even ask for customer service I only speak with their Supervisor and I've already sent an email to Jeffrey Citron, CEO jeffrey.citron@vonage.com if you're interested.