two months and no porting

Posts: 1 · New Forum Member Joined: Mar 31, 2006 Posts: 1

Cellphone numbers go from carrier to carrier in 1 day. Why does it take so long with landline numbers?

I am caught in a quandry. Vonage has ported the vonage calls for my number over to the vonage line. All other calls are going to the landline provider that has not given vonage the number yet.

About half of my customers are on Vonage, and my Talkswitch PABX has all incoming lines in use.

Half of my customers can't reach me now!

I sure hope they hurry!
Cry

Posts: 9 · New Forum Member Joined: Mar 31, 2006 Posts: 9

Sara ... send your concerns to jeffrey.citron@vonage.com ... he's their CEO and needs to hear about this abuse and inept customer service with porting of numbers.

I'm so tired of dealing with their ill knowledged customer service people I immediately just ask for a Supervisor.

Posts: 10 · Vonage Forum Associate Joined: Mar 19, 2006 Posts: 10

I wouldn't mind taking part in a class action, but I believe you're not allowed to according to the ToS: (5.2 Mandatory Arbitration and No Jury Trial) You shall not bring, or join any class action of any kind in court or in arbitration or seek to consolidate or bring previously consolidated claims in arbitration

Mine was sent out Feb. 18th, still nothing. I'm calling this Monday, any tips on how to go about it?

Posts: 9 · New Forum Member Joined: Mar 31, 2006 Posts: 9

hunter371 wrote:

I wouldn't mind taking part in a class action, but I believe you're not allowed to according to the ToS: (5.2 Mandatory Arbitration and No Jury Trial) You shall not bring, or join any class action of any kind in court or in arbitration or seek to consolidate or bring previously consolidated claims in arbitration

Mine was sent out Feb. 18th, still nothing. I'm calling this Monday, any tips on how to go about it?

Hunter try sending an email to Jeffrey.Citron@vonage.com Once I finally got his direct email address and sent him my concerns, timeframe, etc., and the problems I was going through I finally the Executive Response Team start getting involved.

What I've found that if you don't go as high as you can possibly go you'll only be dealing with customer service people and/or their Supervisors and they can't do anything other than put in a trouble ticket and that just goes into your file so people can see that you've got a problem.

At least when the Executive Response Team gets involved, they'll telephone you with the exact steps they're taking or have taken to rectify the problem.

Good luck and be patient.

Posts: 10 · Vonage Forum Associate Joined: Mar 19, 2006 Posts: 10

Appreciate the input Benzoo.