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eegs2k
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Joined: Feb 25, 2006
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PostPosted: Sat Feb 25, 2006 1:10 pm    Post subject: Page Cannot Be Displayed Errors in IE? Reply with quote Back to top

Your location -PA
Your ISP name and type - Adelphia cable
Modem make and model -TI VTech IP8100-2 Device set up
Setup of Network ie Modem---->Vonage Adapter-->PC

Ever since switching to Vonage I have been getting these errors in IE. I have to re-click or re-load the page for them to work. I am using the TI VTech IP8100-2 Device set up. I am not using a seperate router and have Norton AV installed. Is there an easy fix to stop these annoying errors?

Media Quality
MOS
4.4 / 5.0
(Best with G.711 is 4.4)


Degradation Sources
Codec 0.58 93.0%
Latency 0.00 0.0%
Packet Discards 0.02 3.4%
Packet Loss 0.02 3.4%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
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Max: 20 ms
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Avg: 2 ms
Max: 14 ms
Signaling Quality
Post-Dial Delay 90 ms
Call Setup Time 100 ms
Media Delay 231 ms
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Steve48
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PostPosted: Sat Feb 25, 2006 4:44 pm    Post subject: Reply with quote Back to top

Have you verified that eliminating the Vtech from your setup makes the errors go away? Is the Vtech set up as a DNS server? Is the telephone function working properly?

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Steve Gray
Orlando, FL
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eegs2k
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PostPosted: Sat Feb 25, 2006 5:16 pm    Post subject: Reply with quote Back to top

Steve48 wrote:
Have you verified that eliminating the Vtech from your setup makes the errors go away? Is the Vtech set up as a DNS server? Is the telephone function working properly?


yes, if i disconnect all the Vonage related hardware it works fine.

no it is not set up as a dns server.

the telephone seems to be working okay.


thanks
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Steve48
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PostPosted: Sat Feb 25, 2006 6:50 pm    Post subject: Reply with quote Back to top

Well, I'm going to flounder a bit until one of the networking experts steps in. Does the problem persist once you've gotten into the site? Once you've got access, are your upload and download speeds normal? What, by the way, is normal for you? Are you running any bandwidth intensive programs?

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Steve Gray
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eegs2k
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PostPosted: Sat Feb 25, 2006 9:26 pm    Post subject: Reply with quote Back to top

Steve48 wrote:
Well, I'm going to flounder a bit until one of the networking experts steps in. Does the problem persist once you've gotten into the site? Once you've got access, are your upload and download speeds normal? What, by the way, is normal for you? Are you running any bandwidth intensive programs?



The problem does persist but is random. If I refresh or click the link again it works.

I ran a speed test and got dl 1655.8 Kbps
upload speed is 471 kbps.

No bandwidth intensive programs.
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eegs2k
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PostPosted: Mon Feb 27, 2006 7:57 pm    Post subject: Reply with quote Back to top

btt
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Steve48
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PostPosted: Mon Feb 27, 2006 8:57 pm    Post subject: Reply with quote Back to top

I'm afraid I'm at a loss. If no one else steps in with some ideas, it looks like you're due for a session with customer service.

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Steve Gray
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NateHoy
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Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Mon Feb 27, 2006 9:09 pm    Post subject: Reply with quote Back to top

I think Steve was headed in the right direction (DNS), but I don't know much about your Vonage device. Does it have a web interface, or is it one of the units that you configure via touch tone?

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