Fax issues.

Posts: 1 · New Forum Member Joined: May 14, 2004 Posts: 1

I had an issue as well when I changed my bandwidth setting from 90 to 50... Changed it back and now I am sending a 15 pager... Seems to be working fine Surprised

Posts: 2 · New Forum Member Joined: May 14, 2004 Posts: 2

I have a Lanier 2000 fax machine. When I ordered Vonage and learned that I could fax by unplugging the phone from Port 1 and plugging in the fax machine, thus avoiding paying for a separate fax line to use with Port 2, I just ordered the one line. Now that I have the service and try to use my fax machine, I can successfully SEND faxes but cannot receive. Any ideas?

Sorry if this has already been answered, but I've searched and couldn't find anything.

Thanks!

Posts: 50 · Full Forum Member Joined: Mar 10, 2004 Posts: 50

You need to set your fax for manual recieve. I don't know about your fax, but most fax machines have a manual mode.

This is how it works when the fax is set to manual it allows you to share a voice line with a fax. When you hear the fax carrier tone press start, and it will connect and adjust speed with the carrier tone. then hang up your phone.

To make this option work you have to plug the telephone cord from your MTA to the line plugin on the fax and run a cord from the phone plugin of your fax to the phone that you are using.

This setup will work even if the fax is powered down. No unpluging of cords.

Posts: 2 · New Forum Member Joined: May 14, 2004 Posts: 2

BobK wrote:

You need to set your fax for manual recieve. I don't know about your fax, but most fax machines have a manual mode.

This is how it works when the fax is set to manual it allows you to share a voice line with a fax. When you hear the fax carrier tone press start, and it will connect and adjust speed with the carrier tone. then hang up your phone.

To make this option work you have to plug the telephone cord from your MTA to the line plugin on the fax and run a cord from the phone plugin of your fax to the phone that you are using.

This setup will work even if the fax is powered down. No unpluging of cords.

Thanks much, BobK! I will try this.

Posts: 1 · New Forum Member Joined: May 28, 2004 Posts: 1

Hi everybody. Does Vonage suggests a minimal link bandwidth for sending fax over dsl? Are you experiencing these problems with the Cisco Ata or the new Motorola adaptor?

Posts: 22 · Vonage Forum Associate Joined: Mar 14, 2004 Posts: 22

Update. I gave up on faxing for a few weeks.
I upgraded my router to a Linksys WRT54g and my voice quality seemed to improve, so I thought the faxing would too.
Just tried a 1 page fax, and it failed as usual with comm error 345.
I wish they would fix this damn problem but they are blaming it on my internet connection.

Posts: 17 · Vonage Forum Associate Joined: May 11, 2004 Posts: 17

I have no problems faxing with my Brother Intellifax 1575 MC. It has worked great except one time with Vonage and the Motorola VT1005v (1 line only -no dedicated FAX line) with good fax quality an no adjustments made to the fax machine. Once I got a "Poor Line Condition" error when trying to send. I tried it again and it worked with no problem. I have tested it in a situation where there are 2 users on the network doing continuous browser web page downloads (different pages each time) with no degradation of fax performance or quality. I have DSL with speed tests reporting an average of 1100 down and 400 up. My LAN is behind a Linksys BEFSR41Router with no port forwarding to the Motorola TA. All I can say is, FAXing is possible with Vonage, but maybe not in every situation for everyone.

Kraut_Dog

Posts: 14 · Vonage Forum Associate Joined: Mar 01, 2004 Posts: 14

Image quality is horrible on faxed documents. Wouldn't emailing a scanned image in high resolution be better than a fax? Why hasn't a company produced a "fax" machine that simply plugs into a router? T.38...28800,14400,9600,2400....we must be so proud...we can do so much better....

Posts: 10 · Vonage Forum Associate Joined: Mar 22, 2005 Posts: 10

I have a Lexmark X125 and can't send a fax to save my life. One-page faxes *sometimes* go through, but any more than that is always a failure.

Tried the *99 (pause) fax number trick - no luck.
Tried turning off error correction on the fax - no luck.
X125 doesn't have a setting to lower baud rate - SOL.
Haven't tried the DSL filter, but since others still had it fail, my guess is that it's dicey at best.
Phone wiring is all CAT5 or CAT5e throughout the house.

Resorted to using my MaxEmail (fax<->email) account to send a fax for about a quarter. Shame to pay anything for sending a fax when I have 500 minutes of phone time sitting around.

Tried writing to vonage's support. Two weeks later, no response. I called them once, but sat on hold too long and had to hang up. Luckily I don't send too many faxes, so I guess I can just call it a loss and learn to live with it.

Posts: 22 · Vonage Forum Associate Joined: Mar 14, 2004 Posts: 22

Someone asked me to follow up on this issue.
My fax is working, for the most part, though it sometimes fails as I had described. I am using the reversed DSL filter as I described. I also switched to a cheap $60 Brother fax machine.