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wjl
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Joined: Mar 16, 2005
Posts: 18
Location: Cary, NC

PostPosted: Fri Feb 24, 2006 4:55 pm    Post subject: Length of dialtone timeout Reply with quote Back to top

Here's the basic question: Do I have any control over how long the dialtone lasts before it times out and goes to "fast busy".

I'm connected via Linksys RT31P2 which only gives me about 5 or 6 seconds of dialtone before it times out. This is normally not a problem with my Panasonic cordless because I can enter the number before I press talk. However, when initiating a 3-way call you get the dialtone as soon as you hit flash and then 5 seconds turns out to be very marginal in terms of navigating to the correct entry in the phone book. I'd really like to increase it to about 20 seconds if possible.

_________________
Will
Cary, NC
Vonage User Since 3 Feb 05
Time Warner Cable (5m down / 384k up) -> Netgear Wireless Cable Modem Gateway CG814WG -> Linksys RT31P2, FV 1.30.01 -> 2 PC's & (house wiring -> Panasonic 5.8GHz & old GE corded)
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VonageTPA
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Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)

PostPosted: Mon Feb 27, 2006 1:30 am    Post subject: Reply with quote Back to top

This can be increased... Call up Vonage tech support and request it. This isn't a usual request, so some of the newer employees might not get it, but be persistant. It can be changed.

_________________
ISP: Varies depending where I'm at.
Vonage: Linksys RTP300
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Total calls since Jul 24, 2005: 4,794 calls
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MrKenmore
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Joined: Apr 21, 2005
Posts: 34

PostPosted: Mon Feb 27, 2006 4:13 pm    Post subject: Reply with quote Back to top

This is good to know!!! I have all my phones go through a Mitel Smart-1 PAV dialer. This device listens for what you dial (so you have to complete the entire number) then the Mitel dials the number for the TA to hear. On long numbers where I am not dialing so fast I can get a time out.
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wjl
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Joined: Mar 16, 2005
Posts: 18
Location: Cary, NC

PostPosted: Mon Feb 27, 2006 4:57 pm    Post subject: Vonage Support Claims No Control Over Dialtone Timeout Reply with quote Back to top

I just spent the required 30 minutes going thru the support phone tree (+4, +5 got me to a live person) to get to a technician. Then I spent about an hour working with him. The last step was to have me reset my RT31P2 to the factory defaults. When that failed with an error message, I was informed that my router is defective and that I need to get a new one.

The tech also informed me that his senior told him that there is no way to adjust the dialtone timeout so from their perspective the short timeout is the result of a defective router.

Since this is only a low level irritant for me, I don't plan on taking another tilt at customer support.

And, FWIW, my router seems to be working just fine otherwise (incoming, outgoing, internet are all AOK) so I'm not going to replace it.

"MrKenmore", I'd be interested to find out if you have any luck getting your timeout changed. If so, pls include the name of the tech you work with.

_________________
Will
Cary, NC
Vonage User Since 3 Feb 05
Time Warner Cable (5m down / 384k up) -> Netgear Wireless Cable Modem Gateway CG814WG -> Linksys RT31P2, FV 1.30.01 -> 2 PC's & (house wiring -> Panasonic 5.8GHz & old GE corded)
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reebok
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Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Wed Mar 01, 2006 7:58 am    Post subject: Reply with quote Back to top

this setting can be found under the Regional tab next to Dial Tone. it took me about 2 minutes of experimenting to find it with no knowledge of where it might be. thank goodness Vonage didn't want to hire me part time in a telecommute type position.

the default setting is:
350@-19,440@-19;10(*/0/1+2)

10 is the number of seconds until it times out. it can be set to another value (i.e. 20) and it works perfectly.

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John
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wjl
Vonage Forum Associate
Vonage Forum Associate


Joined: Mar 16, 2005
Posts: 18
Location: Cary, NC

PostPosted: Wed Mar 01, 2006 11:09 am    Post subject: Where Is Regional Tab? Reply with quote Back to top

John,

Sorry for being dense. Where might I find the "Regional tab next to Dial Tone"? Is this in the web access to the RT31P2? Perhaps under "Voice"? If so, I may be out of luck as mine says "Please contact your service provider for further information."

Thx in advance,

_________________
Will
Cary, NC
Vonage User Since 3 Feb 05
Time Warner Cable (5m down / 384k up) -> Netgear Wireless Cable Modem Gateway CG814WG -> Linksys RT31P2, FV 1.30.01 -> 2 PC's & (house wiring -> Panasonic 5.8GHz & old GE corded)
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reebok
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Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Wed Mar 01, 2006 11:14 am    Post subject: Reply with quote Back to top

I was responding more to the question of what to tell the tech. unfortunately Vonage restricts access to the area you need to go (the voice tab).
I don't use Vonage anymore and I have full access to all of my settings, which makes life a lot easier.
fwiw, this is a sample of the settings, included the one you need:
regional settings
if it gives an error, just hit refresh

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