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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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navydavy2001
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: May 26, 2005
Posts: 1125
Location: United States

PostPosted: Wed Mar 01, 2006 7:31 pm    Post subject: Reply with quote Back to top

"Anyone who buys this service should be ware of charges incurrsed when canceling within 30 days.

You will still be charged for the device and EVERYTHING...even if you cancel before the 30 days is up...they claim the refund will occur within a week but it has been longer thant htat for me.

This service is nothing but FRAUD!

DO not purchase Vonage! Try calling the Billing department before you order and ask for a manager..you will be put in circles and disconnected.

Vonage is Hell!!"

Clear Violation of the Rules. Go "dump and run" somewhere else.

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Movado
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Joined: Feb 16, 2006
Posts: 27

PostPosted: Wed Mar 01, 2006 8:49 pm    Post subject: Reply with quote Back to top

Welcome to Vonage Hell!!!

It is within 30 days you may recieve your refund but they will do everything to make sure you fall out of that thirty days whether it be shipping the device late or giving you the run around on how they can fix your issue til you are no longer within the thirty days. Also it is 90 days that you must have service to recieve the rebate on the device otherwise you will be charged the full amount. So go ahead and cancel and you will be charged the cancelation fee and the full amount for the device until you get the device back to them. Oh make sure you get a tracking number and signiture required or you can bet you will never see your money again! Of course if you wait one year there will be no disconect fee. There are two other plans that all of you do not know about they are called Basic 0 and Basic 10. (4.99 a month and 9.99 a month). They use these to try to save people. But beware there is a rate change charge included but if you complain they will waive it. They can extend the money back gaurentee as well just make sure they have documented it. You must be vigilant and stay on top of them. do not take their crap. Do not let them tell you the supervisor is busy . The supervisor sits 10 feet away at a desk and is not that busy I tell you!
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JoeO
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Vonage Forum Junior


Joined: Feb 25, 2006
Posts: 30

PostPosted: Wed Mar 01, 2006 10:36 pm    Post subject: Reply with quote Back to top

Obviously NAVYDAVY is some kind of Vonage employee with 600 posts...

I Was never sent a device and one wasn't being sent...I canceled within 7 days of signing up and they charged me $13 for the shipping that never shipped...

That is until I canceled..now they owe $52. But thats not the bad part..the bad part is..they didn't tell me they were taking out the other $40 and this caused over draft fees amounting to $80 the first day $120 the second day and tomorrow I will be well near $300...they refused to help me and drop my call within 10 minutes of the phone call.

I've never used my service...never received a device...they should have never charged me ANYTHING...

You can trust me on 1 thing NavyDavy...I'm not a dump and run poster...

I'll be here until I'm refunded 100% of my funds including overdraft fees.
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JoeO
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Vonage Forum Junior


Joined: Feb 25, 2006
Posts: 30

PostPosted: Wed Mar 01, 2006 10:50 pm    Post subject: Reply with quote Back to top

The thing that makes me sick about Vonage is that it took me lying to them to actually get to talk to a manager.

I was told that all managers were busy...and to call back...but then I sighed and said "my daughter is in the hospital with cancer and the visiting hours are over in 2 hours...I really need to talk to someone...and INSTANTLY I was transfered to an ENGLISH speaking manager who basically lied to me and told me he would have the billing department contact me at my place of work tomorrow...

I am calling now to verify the time they told the billing departrment to call me...and so far it has been 35 minutes and I can't get an answer from anyone in sales.
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navydavy2001
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Joined: May 26, 2005
Posts: 1125
Location: United States

PostPosted: Wed Mar 01, 2006 11:22 pm    Post subject: Reply with quote Back to top

"I'll be here until I'm refunded 100% of my funds including overdraft fees"

Do us a favor, don't. Did the part about this forum being an INDEPENDANT site escape you? BTW, I've never, and will never work for Vonage. I'm a user, just like you. I'm just one who works through my issues, asks for help, and not rant like a lunatic.

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NateHoy
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Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Wed Mar 01, 2006 11:32 pm    Post subject: Reply with quote Back to top

JoeO wrote:


You can trust me on 1 thing NavyDavy...I'm not a dump and run poster...

I'll be here until I'm refunded 100% of my funds including overdraft fees.


1. As NavyDavy stated, this is an independent site with people who are volunteers, not employees of Vonage, trying to help people with technical problems.

2. There is a technical problem being discussed on this thread - Vonage's inability to route 800# calls. Why is it necessary for you to insert a rant about your (admittedly valid, but completely irrelevant to the topic) billing issues?

If you'd like to discuss your billing issues, the 4th page of a discussion of 800# routing issues isn't really the place to start it.

I realize you are angry at Vonage. No one here caused your problem, and now you are not only not respecting the rules of the site, you're getting downright rude to people who have done nothing to cause your problem.

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
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JoeO
Vonage Forum Junior
Vonage Forum Junior


Joined: Feb 25, 2006
Posts: 30

PostPosted: Thu Mar 02, 2006 12:02 am    Post subject: Reply with quote Back to top

Now if anyone was rude it was navy...

calling me a DUMPER? that was quite offensive.

I did not mean to break any rules and appologize.

But lee in sales has lied to me...I feel so sad.

and George a manager in billing is unable to help me..

I understand this is an independent site..thank you for being here for me in my time of need.
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navydavy2001
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Vonage Forum <b>MVM</b>


Joined: May 26, 2005
Posts: 1125
Location: United States

PostPosted: Thu Mar 02, 2006 12:09 am    Post subject: Reply with quote Back to top

Joe, I know you're upset. We all get that way. I just don't like slams when no advice or help is asked for. I think you need more than just the guy you happen to get on the phone, so:

See second post of this thread:

http://www.vonage-forum.com/ftopic10809-0.html

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JoeO
Vonage Forum Junior
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Joined: Feb 25, 2006
Posts: 30

PostPosted: Thu Mar 02, 2006 12:39 am    Post subject: Reply with quote Back to top

Hey thanks again.

I really wish the whole Vonage thing would have worked out. I could have used the price break from my land-line..my phone company actually offered me a low-use land-line and my dsl for the price of my dsl...so Vonage basically would have been a 2nd line..

Sad...but after going through this I am glad I didn't cancel after the 30 days...or wish I did..I can't tell.

I just really don't understand why they charged me a cancelation fee after knowing I was never shipped a device and knowing I was under the 10 days of being activated...it just doesn't add up.
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navydavy2001
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Joined: May 26, 2005
Posts: 1125
Location: United States

PostPosted: Thu Mar 02, 2006 12:50 am    Post subject: Reply with quote Back to top

More than likely, one computer in billing didn't communicate with one computer in shipping, or some crap like that, and it went through. It seems technology is a great thing usually, until something like this happens. More than likely it's really an oversight, but the C.S. rep you got were clueless.

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