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jml1124
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Joined: Feb 13, 2006
Posts: 15

PostPosted: Thu Feb 23, 2006 3:26 pm    Post subject: Garble / Crackle issues Reply with quote Back to top

Background Info:
1. Yonkers, NY
2. Cablevision/Optimum Online
3. According to Vonage test page Download 3.45M Upload 628k (try again - Down 5.21M up 768k)
4. Motorola SBV5210
5. Motorola VT1005RB
6. Cable Modem > Vonage Device > Linksys BEFW11S4 Wireless Router

I have been having intermittent problems for the past month or so. I signed up in November and had no issues until my number got ported over. Then they began. I have been having choppy / garbled calls. Most of the time not bad, but very noticeable. syllables are missing from words not to the point where it cannot be understood, but enough to be very annoying. Some days / times are much worse than others. (95% of the time the party I am calling says I sound fine, it is only what I hear that is the problem). There is also often times hiss or white noise in the background when no one talks - but mostly on outbound calls only).

Here is the weird part; when I called Vonage tech support, that sounds perfect. The hold music was clear, no drop outs, no hiss, no crackle, no garble, etc. But when the call me from an outside line or I call them back at a 1-732 number, the crackle, choppy, etc comes back.

I have an open ticket with them, but have not heard anything yet, (It is from Tuesday). I called today and they say they are still analyzing the data.
They mentioned that the calls to Vonage are in network, so the don’t go outside. But, my Dad has Vonage too, and I get the garble when I call him, so that is an in network call, so I don’t know what is going on.
I called a friend who has Optimum Voice from Cablevision, he sounded fine. No garble.
Any ideas?
Below are the test my Voip results.
Thanks
TO BOSTON
Media Quality MOS 3.9 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.57 51.6%
Latency 0.00 0.0%
Packet Discards 0.54 48.4%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 87 ms
Packet Discards 1.9%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss

Jitter Min: 0 ms
Avg: 4 ms
Max: 25 ms

Signaling Quality Post-Dial Delay 40 ms
Call Setup Time 50 ms
Media Delay 150 ms

FROM BOSTON
Media Quality MOS 4.4 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.58 93.0%
Latency 0.00 0.0%
Packet Discards 0.04 7.0%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 87 ms
Packet Discards 0.3%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss

Jitter Min: 0 ms
Avg: 0 ms
Max: 20 ms

Signaling Quality Post-Pickup Delay 78 ms
Call Setup Time 70 ms
Media Delay 110 ms



Try Number 2
TO BOSTON

Media Quality MOS 3.0 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.57 29.0%
Latency 0.00 0.0%
Packet Discards 1.41 71.0%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 87 ms
Packet Discards 3.7%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 40 ms
Random Loss

Jitter Min: 0 ms
Avg: 3 ms
Max: 21 ms

Signaling Quality Post-Dial Delay 50 ms
Call Setup Time 60 ms
Media Delay 150 ms

From Boston
Media Quality MOS 3.0 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.57 29.0%
Latency 0.00 0.0%
Packet Discards 1.41 71.0%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 87 ms
Packet Discards 3.7%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 40 ms
Random Loss

Jitter Min: 0 ms
Avg: 3 ms
Max: 21 ms

Signaling Quality Post-Dial Delay 50 ms
Call Setup Time 60 ms
Media Delay 150 ms
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Thu Feb 23, 2006 8:14 pm    Post subject: Reply with quote Back to top

You're getting mixed results on your Voip test, and the second set has sufficient dropped packets to explain the sort of symptoms you're having. Try removing the Vonage device for awhile and repeating the test a few times. Are the scores consistently better?

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Steve Gray
Orlando, FL
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sinceMay2004
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Joined: Feb 28, 2005
Posts: 193

PostPosted: Thu Feb 23, 2006 8:51 pm    Post subject: Reply with quote Back to top

Disconnect your vt1005=>No routers==>5120>computer. Run testyourvoip again and repost.
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jml1124
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Joined: Feb 13, 2006
Posts: 15

PostPosted: Thu Feb 23, 2006 10:38 pm    Post subject: results - PC connected directly to modem Reply with quote Back to top

I redid the test twice, pc plugged directly into modem.
What I don't understand is why when calling Vonage tech support or getting calls from them it sounds fine, but when they call on an outside line or I call anyone it is bad.

Would the problem be somewhere after the call leaves Vonage and connects to the old phone company?

Media Quality MOS 3.2 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.58 32.3%
Latency 0.00 0.0%
Packet Discards 1.20 67.7%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 88 ms
Packet Discards 3.6%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 100 ms
Burst Loss

Jitter Min: 0 ms
Avg: 5 ms
Max: 108 ms

Signaling Quality Post-Dial Delay 60 ms
Call Setup Time 70 ms
Media Delay 190 ms

FROM
Media Quality MOS 4.4 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.57 96.8%
Latency 0.00 0.0%
Packet Discards 0.02 3.2%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 88 ms
Packet Discards 0.1%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss

Jitter Min: 0 ms
Avg: 4 ms
Max: 10 ms

Signaling Quality Post-Pickup Delay 106 ms
Call Setup Time 106 ms
Media Delay 144 ms

TRY2
Media Quality MOS 3.1 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.57 29.8%
Latency 0.00 0.0%
Packet Discards 1.31 67.7%
Packet Loss 0.05 2.5%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 96 ms
Packet Discards 3.6%
Packet Loss 0.1%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 40 ms
Random Loss

Jitter Min: 0 ms
Avg: 6 ms
Max: 37 ms

Signaling Quality Post-Dial Delay 50 ms
Call Setup Time 50 ms
Media Delay 140 ms

FROM
Media Quality MOS 4.4 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.57 96.8%
Latency 0.00 0.0%
Packet Discards 0.02 3.2%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 96 ms
Packet Discards 0.1%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss

Jitter Min: 0 ms
Avg: 1 ms
Max: 20 ms

Signaling Quality Post-Pickup Delay 67 ms
Call Setup Time 64 ms
Media Delay 104 ms
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sinceMay2004
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Posts: 193

PostPosted: Fri Feb 24, 2006 7:20 am    Post subject: Reply with quote Back to top

Since you only had the modem connected to the pc and you had intermittent burst loss from Jitter delay, Call the cable company. When they check the network it stands to reason they might not see the problem because the Jitter numbers intermittently go up and down between tests (ave are low but the max shouldn't go over 100ms). And burst loss is no good for any Voip company. That would explain dropped words and such. When you call don't tell them you use Vonage. Tell'm your gaming is no good or something. I would also not have the Vonage device hooked up when you call. I'm not saying that Vonage doesn't have something to do with it but eliminate the cable end of it. By the way are you using a 2.4 wireless phone with your calls? You've got good up/down load speed numbers. But, when the problem calls happen, what are the modems numbers for Download/SignalToNoise/Upload power numbers from the 192.168.100.1 signals page?
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jml1124
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Joined: Feb 13, 2006
Posts: 15

PostPosted: Fri Feb 24, 2006 5:58 pm    Post subject: Reply with quote Back to top

Frequency 603000000 Hz
Signal to Noise Ratio 39 dB
QAM 64
Network Access Control Object ON
Power Level 12 dBmV
Channel ID 1
Frequency 30992000 Hz
Ranging Service ID 7380
Symbol Rate 3.200 Msym/s
Power Level 50 dBmV
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sinceMay2004
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Joined: Feb 28, 2005
Posts: 193

PostPosted: Sat Feb 25, 2006 1:48 am    Post subject: Reply with quote Back to top

Try turning off the radio of the wireless on the BEFW11S4. And separate the routers (as much as possible) into dif parts of the room. And make some calls. Don't use a 2.4 phone if that's what you were using.
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navydavy2001
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Joined: May 26, 2005
Posts: 1125
Location: United States

PostPosted: Sat Feb 25, 2006 8:16 am    Post subject: Reply with quote Back to top

Just for fun, I wanted to check my modem signals against yours, as I also have a 5120. Here they are:

Frequency 723000000 Hz
Signal to Noise Ratio 35 dB
QAM QAM256
Network Access Control Object ON
Power Level -2 dBmV
Channel ID 3
Frequency 24000000 Hz
Ranging Service ID 2362
Symbol Rate 2.560 Msym/s
Power Level 41 dBmV

I see there are some major diferences, but the biggest one that bothers me is the 5th one. Power level. Yours looks low, as that should be a negative value. Maybe disconnecting the modem and calling the cable company to do a line test is the key here.

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reebok
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Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Sat Feb 25, 2006 12:34 pm    Post subject: Reply with quote Back to top

it may very well be, but +12 is within the recommended range for docsis 2.0. the standard goes as high as +15.
http://www.dslreports.com/faq/5862

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sinceMay2004
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Posts: 193

PostPosted: Sat Feb 25, 2006 5:01 pm    Post subject: Reply with quote Back to top

Higher order QAM can deliver more data less reliably than lower-order QAM. So navydavy2001's numbers look to me to be excellent. QAM256 and 35dB SnR, and -2dBmV(I'm envious) Embarassed . Figuratively speaking, too much power (high) and the modem blows up. And too low, the modem shorts out. Wink But jml1124's SnR numbers are also ok but the QAM64 tells me that there are enough packet discards or loss that it doesn't support QAM256. 39dB is good for QAM64. But QAM256 can support higher speeds and volume. From what I can tell it's like the diff between a 2in fire hose(high pressure and speed with low water loss) and a 1/2in garden hose(low pressure and speed with lots of leaks). Wink To that end I don't know if Optimum Online will agree that there may be a problem, because the garden hose is sort of working. Voip is better on a firehose than a garden hose.
And QAM256, 64 or PSK is autoranging for the SnR. I don't believe you can't set it.
ps.
You didn't answer my earlier post(2.4 phone)(turning of radio)?

BTW,
My connection is:
Frequency 589779400 Hz Locked
Signal to Noise Ratio 35 dB
Power Level -13 dBmV but I ave -14(way to low)
Upstream Value
Channel ID 4
Frequency 21008000 Hz Ranged
Power Level 50 dBmV
My QAM isn't specified on this GUI version for my SB5100. My SB3100 had it. HMM.
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