I was on the phone with level 3 tech support last night, the whole time, I could not duplicate the problem. During the day, the problem existed, but when the tech called, on a Vonage and POTS line, it worked fine.
We did all sorts of tests, did get some hiss, etc. They are sending out a new Vonage router to see if it helps. Tech said it is probably an issue with optimum online, which will be a pain to work with - if it is, can't tell them I'm using Vonage, since I doubt they will care.
I moved the wireless router further away. (Did not turn it off yet), and I dont have a cordless phone.
Thanks so far.
TestmyVOIP Results today.
Media Quality MOS 3.7 / 5.0 (Best with G.711 is 4.4)
Codec G.711 (PCM at 64kbps, 20ms RTP payload, 80kbps IP BW) Round-Trip Latency 80 ms Packet Discards 1.9% Packet Loss 0.0% Loss Periods Min: 20 ms Avg: 20 ms Max: 40 ms Random Loss
Jitter Min: 0 ms Avg: 3 ms Max: 19 ms
Signaling Quality Post-Dial Delay 50 ms Call Setup Time 60 ms Media Delay 130 ms MOS Analysis FROM Boston To You
Media Quality MOS 4.4 / 5.0 (Best with G.711 is 4.4)
Codec G.711 (PCM at 64kbps, 20ms RTP payload, 80kbps IP BW) Round-Trip Latency 80 ms Packet Discards 0.0% Packet Loss 0.0% Loss Periods Min: 0 ms Avg: 0 ms Max: 0 ms No Loss
Jitter Min: 0 ms Avg: 0 ms Max: 11 ms
Signaling Quality Post-Pickup Delay 58 ms Call Setup Time 58 ms Media Delay 91 ms
It worked well on Friday night, all day Saturday, and most of Sunday. Now, on Sunday evening the problems is back. But here is the wierd part. I re-ran the test my Voip test and the numbers are BETTER. I did it twice - once normal, and once while on a call. Maybe it is the Vonage device - hopefully - a new one is on its way.
MOS Analysis From You TO Boston
Media Quality MOS 4.3 / 5.0 (Best with G.711 is 4.4)
Codec G.711 (PCM at 64kbps, 20ms RTP payload, 80kbps IP BW) Round-Trip Latency 85 ms Packet Discards 0.7% Packet Loss 0.0% Loss Periods Min: 20 ms Avg: 20 ms Max: 60 ms Random Loss
Jitter Min: 0 ms Avg: 2 ms Max: 68 ms
Signaling Quality Post-Dial Delay 60 ms Call Setup Time 70 ms Media Delay 160 ms MOS Analysis FROM Boston To You
Media Quality MOS 4.4 / 5.0 (Best with G.711 is 4.4)
Codec G.711 (PCM at 64kbps, 20ms RTP payload, 80kbps IP BW) Round-Trip Latency 85 ms Packet Discards 0.1% Packet Loss 0.0% Loss Periods Min: 20 ms Avg: 20 ms Max: 20 ms Random Loss
Jitter Min: 0 ms Avg: 1 ms Max: 20 ms
Signaling Quality Post-Pickup Delay 79 ms Call Setup Time 84 ms Media Delay 112 ms
WHILE ON A PHONE CALL
MOS Analysis From You TO Boston
Media Quality MOS 3.9 / 5.0 (Best with G.711 is 4.4)
Codec G.711 (PCM at 64kbps, 20ms RTP payload, 80kbps IP BW) Round-Trip Latency 92 ms Packet Discards 1.6% Packet Loss 0.0% Loss Periods Min: 20 ms Avg: 20 ms Max: 40 ms Random Loss
Jitter Min: 0 ms Avg: 2 ms Max: 28 ms
Signaling Quality Post-Dial Delay 50 ms Call Setup Time 60 ms Media Delay 130 ms MOS Analysis FROM Boston To You
Media Quality MOS 4.4 / 5.0 (Best with G.711 is 4.4)
Codec G.711 (PCM at 64kbps, 20ms RTP payload, 80kbps IP BW) Round-Trip Latency 92 ms Packet Discards 0.0% Packet Loss 0.0% Loss Periods Min: 0 ms Avg: 0 ms Max: 0 ms No Loss
Jitter Min: 0 ms Avg: 3 ms Max: 20 ms
Signaling Quality Post-Pickup Delay 55 ms Call Setup Time 65 ms Media Delay 91 ms
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