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Whitmarsh Posted:
Yes, boiler-plate
answers they
usually are,
though I did get
one sensible
answer
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 17, 2014 at 09:58:00

revrob Posted:
I never heard from
them again. Seems
like boilerplate
answers only and
then that's
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 11, 2014 at 15:43:28

dconnor Posted:
It all depends on
the wiring in your
house. Is it wired
for single line or
dual line?
...

In The Forum:
Hard Wiring - Installation
Topic:
Question on 2 Lines and Vonage (both Vonage)
On Dec 10, 2014 at 11:54:24

sashasuman Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
Vonage Canada
Topic:
Control your account from your iPhone
On Dec 10, 2014 at 04:20:21

Pinfold Posted:
Simple question I
hope. I have a
1 line vonage
adapter, ordering
a 2 line one,
...

In The Forum:
Hard Wiring - Installation
Topic:
Question on 2 Lines and Vonage (both Vonage)
On Dec 09, 2014 at 18:19:52

Sxandy Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
LNP – Local Number Portability
Topic:
Mitel 3300 CXi connections
On Dec 06, 2014 at 05:47:30

Whitmarsh Posted:
*30 is supposed to
block caller-id
for all subsequent
calls; if *67 does
it for
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 01, 2014 at 06:30:00

revrob Posted:
Thanks for the
userguide info and
the new codes -
unfortunately the
result is the
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 01, 2014 at 06:01:33

ILLLLM Posted:
I have a Cox
connection. Vonage
router is hooked
directly to cox
modem. Cox
Download
...

In The Forum:
Vonage
Topic:
Calls dropping every 5 to 10 seconds
On Nov 25, 2014 at 14:24:54

Sxandy Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
LNP – Local Number Portability
Topic:
Mitel 3300 CXi connections
On Nov 12, 2014 at 06:04:12


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maryjane
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Joined: Dec 22, 2005
Posts: 409
Location: Michigan

PostPosted: Thu Feb 23, 2006 12:15 pm    Post subject: test your voip errors Reply with quote Back to top

I never use to get these errors before.

Would this have anything to do with dropped phone calls???

Your computer couldn't call our location on the standard SIP port (5060). Generally, this failure is caused by a firewall blocking our calls. We are going to re-run the test over a commonly available port (6000) to diagnose the problem

_________________
Location......Michigan
ISP...............Comcast
Voip..............Vonage
Router..........Linksys RTP300 FV1.00.60
Modem.........Motorola SB5100
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taylor2767
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Vonage Forum Evangelist


Joined: May 05, 2005
Posts: 400

PostPosted: Thu Feb 23, 2006 12:22 pm    Post subject: Reply with quote Back to top

That error occurs when either your virus/spyware's firewall is blocking that site or it's you windows firewall.
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alexgorod
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Joined: Oct 10, 2004
Posts: 5

PostPosted: Thu Feb 23, 2006 1:17 pm    Post subject: Re: test your voip errors Reply with quote Back to top

maryjane wrote:

Would this have anything to do with dropped phone calls???

I'm in Michigan too and experience bad sound quality and dropped calls. It started a couple of days ago.

I use Vonage for more than a year and don't remember having that problem before.

And I'm getting the same error from testyourvoip.com and don't think anything was recently changed in router firewall settings.
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maryjane
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Dec 22, 2005
Posts: 409
Location: Michigan

PostPosted: Thu Feb 23, 2006 1:21 pm    Post subject: Re: test your voip errors Reply with quote Back to top

alexgorod wrote:
maryjane wrote:

Would this have anything to do with dropped phone calls???

I'm in Michigan too and experience bad sound quality and dropped calls. It started a couple of days ago.

I use Vonage for more than a year and don't remember having that problem before.

And I'm getting the same error from testyourvoip.com and don't think anything was recently changed in router firewall settings.


Thats my point, I have changed nothing to any firewall I have. I don't get it.

_________________
Location......Michigan
ISP...............Comcast
Voip..............Vonage
Router..........Linksys RTP300 FV1.00.60
Modem.........Motorola SB5100
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NateHoy
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Vonage Forum <b>MVM</b>


Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Thu Feb 23, 2006 1:34 pm    Post subject: Re: test your voip errors Reply with quote Back to top

maryjane wrote:
Generally, this failure is caused by a firewall blocking our calls.


Things that make you go "hmmmmmm..."

I get that occasionally, but I think it's largely because I've run the test too recently, or my Vonage device might be temporarily holding 5060 for a few seconds when it's talking to Vonage. But to have it happen continuously? That probably means someone is blocking it.

First, turn off any software firewalls you have and try again.

Second, unplug your Vonage adapter and try again.

Third, reboot your cable modem, leaving it powered down for >60 seconds to clear any odd connections or anything.

Finally, call Comcast and ask just what the hell game they are playing at.

Wanna take any guesses as to whether you reach "Finally"?
Wink

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
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thebeav
Full Forum Member
Full Forum Member


Joined: Feb 22, 2005
Posts: 40
Location: Central,NY

PostPosted: Thu Feb 23, 2006 5:39 pm    Post subject: Upstate NY same problem Reply with quote Back to top

I'm getting the same message from testyourvoip and I'm on TW in upstate NY. I've turned off my firewall and virus sw and plugged directly into my cable modem. Still no joy.....
BTW, I also powered off my cable modem for a couple minutes and retried. Sad

_________________
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TW Rochester,NY
Toshiba pcx1100u
RT31P2
Dlink wireless
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Steve48
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Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Thu Feb 23, 2006 8:28 pm    Post subject: Re: test your voip errors Reply with quote Back to top

maryjane wrote:
I never use to get these errors before.

Would this have anything to do with dropped phone calls???

Your computer couldn't call our location on the standard SIP port (5060). Generally, this failure is caused by a firewall blocking our calls. We are going to re-run the test over a commonly available port (6000) to diagnose the problem


For what it's worth, I was having some cable problems last week- affected everything: TV, internet, Voip. Until it got fixed I had the same error report on some tests at testyourvoip.com.

_________________
Steve Gray
Orlando, FL
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maryjane
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Dec 22, 2005
Posts: 409
Location: Michigan

PostPosted: Thu Feb 23, 2006 9:22 pm    Post subject: Reply with quote Back to top

Thanks for the info. Steve, every little bit helps in attempting to narrow things down.

_________________
Location......Michigan
ISP...............Comcast
Voip..............Vonage
Router..........Linksys RTP300 FV1.00.60
Modem.........Motorola SB5100
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alexgorod
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New Forum Member


Joined: Oct 10, 2004
Posts: 5

PostPosted: Sat Feb 25, 2006 9:58 am    Post subject: Reply with quote Back to top

Test works for me now, but shows 1.2 - I had somewhere around 4 when I tested it before signing up with Vonage. I emailed results to Vonage tech support but don't expect much from them. Is it time to go back to AT&T?
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Steve48
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Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Sat Feb 25, 2006 10:34 am    Post subject: Reply with quote Back to top

alexgorod wrote:
Test works for me now, but shows 1.2 - I had somewhere around 4 when I tested it before signing up with Vonage. I emailed results to Vonage tech support but don't expect much from them. Is it time to go back to AT&T?


That depends. Have you tried the test with your computer plugged directly into the modem? Are the results the same? If so, then you have an ISP issue and they may be able to work it. If the results improve dramatically, then you have issues with your local setup- possibly Vonage issues, possibly not- and you may be able to work them.

If you have ISP issues and they won't fix them, you probably should go back. Good Voip service is utterly dependent on solid internet service.

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Steve Gray
Orlando, FL
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