test your voip errors

Posts: 409 · Posted: Thu Feb 23, 2006 12:15 pm Post subject: test your voip errors

I never use to get these errors before.

Would this have anything to do with dropped phone calls???

Your computer couldn't call our location on the standard SIP port (5060). Generally, this failure is caused by a firewall blocking our calls. We are going to re-run the test over a commonly available port (6000) to diagnose the problem

Posts: 400 · Vonage Forum Evangelist Joined: May 05, 2005 Posts: 400

That error occurs when either your virus/spyware's firewall is blocking that site or it's you windows firewall.

Posts: 5 · New Forum Member Joined: Oct 10, 2004 Posts: 5

maryjane wrote:

Would this have anything to do with dropped phone calls???

I'm in Michigan too and experience bad sound quality and dropped calls. It started a couple of days ago.

I use Vonage for more than a year and don't remember having that problem before.

And I'm getting the same error from testyourvoip.com and don't think anything was recently changed in router firewall settings.

Posts: 409 · Posted: Thu Feb 23, 2006 1:21 pm Post subject: Re: test your voip errors

alexgorod wrote:

maryjane wrote:

Would this have anything to do with dropped phone calls???

I'm in Michigan too and experience bad sound quality and dropped calls. It started a couple of days ago.

I use Vonage for more than a year and don't remember having that problem before.

And I'm getting the same error from testyourvoip.com and don't think anything was recently changed in router firewall settings.

Thats my point, I have changed nothing to any firewall I have. I don't get it.

Posts: 2257 · Posted: Thu Feb 23, 2006 1:34 pm Post subject: Re: test your voip errors

maryjane wrote:

Generally, this failure is caused by a firewall blocking our calls.

Things that make you go "hmmmmmm..."

I get that occasionally, but I think it's largely because I've run the test too recently, or my Vonage device might be temporarily holding 5060 for a few seconds when it's talking to Vonage. But to have it happen continuously? That probably means someone is blocking it.

First, turn off any software firewalls you have and try again.

Second, unplug your Vonage adapter and try again.

Third, reboot your cable modem, leaving it powered down for >60 seconds to clear any odd connections or anything.

Finally, call Comcast and ask just what the hell game they are playing at.

Wanna take any guesses as to whether you reach "Finally"?
Wink

Posts: 40 · Posted: Thu Feb 23, 2006 5:39 pm Post subject: Upstate NY same problem

I'm getting the same message from testyourvoip and I'm on TW in upstate NY. I've turned off my firewall and virus sw and plugged directly into my cable modem. Still no joy.....
BTW, I also powered off my cable modem for a couple minutes and retried. Sad

Posts: 4777 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4777

maryjane wrote:

I never use to get these errors before.

Would this have anything to do with dropped phone calls???

Your computer couldn't call our location on the standard SIP port (5060). Generally, this failure is caused by a firewall blocking our calls. We are going to re-run the test over a commonly available port (6000) to diagnose the problem

For what it's worth, I was having some cable problems last week- affected everything: TV, internet, Voip. Until it got fixed I had the same error report on some tests at testyourvoip.com.

Posts: 409 · Posted: Thu Feb 23, 2006 9:22 pm Post subject:

Thanks for the info. Steve, every little bit helps in attempting to narrow things down.

Posts: 5 · New Forum Member Joined: Oct 10, 2004 Posts: 5

Test works for me now, but shows 1.2 - I had somewhere around 4 when I tested it before signing up with Vonage. I emailed results to Vonage tech support but don't expect much from them. Is it time to go back to AT&T?

Posts: 4777 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4777

alexgorod wrote:

Test works for me now, but shows 1.2 - I had somewhere around 4 when I tested it before signing up with Vonage. I emailed results to Vonage tech support but don't expect much from them. Is it time to go back to AT&T?

That depends. Have you tried the test with your computer plugged directly into the modem? Are the results the same? If so, then you have an ISP issue and they may be able to work it. If the results improve dramatically, then you have issues with your local setup- possibly Vonage issues, possibly not- and you may be able to work them.

If you have ISP issues and they won't fix them, you probably should go back. Good Voip service is utterly dependent on solid internet service.