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mmoose
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PostPosted: Thu Feb 23, 2006 11:25 am    Post subject: Outbound CID Reply with quote Back to top

Hi,
I've been a Vonage user for almost a year now. We bought the service for our business. The biggest problem is that we need Outbound caller ID to show our business name! Its hard enough convincing people in NYC that our (646) numbers are not cell phones. I need this to work soon or we're going to have to port our numbers to a new company that with broadcast our business name. Do you know if Vonage has ever made an exception for their policy? Is there something we can pay, some sort of fee? Is there a non-Vonage hack or work around that we can do in house? We've been holding out because we love the service and the price but it doesn't seem like Vonage is making any steps to correcting this annoyance (esp. for business users, ITS IMPORTANT FOR US)!! Any help/advice would be greatly and deeply appreciated
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reebok
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PostPosted: Thu Feb 23, 2006 11:55 am    Post subject: Reply with quote Back to top

not possible. I'm sure there will be several people who post to this thread telling you the exact same thing in a lot more words, but that's the gist of it.

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68rustang
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PostPosted: Sat Mar 11, 2006 10:01 am    Post subject: Reply with quote Back to top

nevermind
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PostPosted: Tue Mar 14, 2006 9:21 pm    Post subject: Reply with quote Back to top

I do not buy the argument that defining outbound caller ID is just "not possible". I administer a PBX via a Voip carrier and am able to set the outbound caller ID "name" to whatever I want, and it appears just fine on outbound calls.

So what is the issue with Vonage (other than no new features in how long ??)

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PostPosted: Wed Mar 15, 2006 7:53 am    Post subject: Reply with quote Back to top

"Not Possible" in this case means "Vonage will not do it", not "Vonage lacks the technical capability of doing it".

Most likely, they simply haven't come up with a way to track all the names, etc, and update their outbound switches, since their VoIP->POTS gateways are scattered about the country and some or all of them may even be subcontracted out. Every time you make a call, the call is routed to a different outbound switch in a different part of the country, so depending on how much control Vonage has over those actual switches, it may or may not actually be impossible to customize outbound caller ID.

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TechniKal
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PostPosted: Wed Mar 15, 2006 10:57 am    Post subject: Reply with quote Back to top

I don't think it's a technical limitation. I think Vonage is just being cheap. CallerID Name is not transmitted by the originating switches - it's looked up by the terminating switch. The only thing you need to do to get the CallerID name to show is to have the data updated in the databases (CNAM/LIDB).

Vonage most definitely has the knowledge of what name is associated with what number - otherwise they wouldn't be able to bill us. They just don't take the time or expense to update the information in the LIDB. Either they don't want to pay for these resources, or they're excluding the ability to do this when negotiating with the CLECs to secure cheaper line costs. Either way, it's about $$ and not about technology.

This is my only real complaint about Vonage and will be something that could drive me to another provider if they don't change. I'd even pay a (reasonable) fee to have it updated. This is something they need to address.
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reebok
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PostPosted: Wed Mar 15, 2006 6:14 pm    Post subject: Reply with quote Back to top

you're exactly right on your explanation and request for action. you and the 75 other people who have posted the exact same thing over and over.
this is obviously a big point for users, but just like anonymous call rejection (probably the #1 request), it is so far not implemented.

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PostPosted: Thu Mar 16, 2006 4:42 am    Post subject: Reply with quote Back to top

I'm still not entirely sure why anonymous call rejection isn't supported by Vonage. Many (if not all?) of their adapters are capable of handling this, as I was able to test with a Vonage tech one time.

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