Help with Motorola ATA

Posts: 22 · Posted: Mon Apr 12, 2004 3:01 pm Post subject: Help with Motorola ATA

My son received his adapter from Voange last Friday and he was unable to get in to work at all. I figured something may be wired wrong but wiring is correct. Problem is as soon as ATA is plugged in, the green LED comes on immediately, no blinking or anything. Needless to say Vonage does not work nor will his computer work when plugged into PC port. I have changed cables, booted, reboots, cussed, all to no avail. Yesterday he has the pleasure of speaking with their "off site" technical support. Does anyone have any idea what may be the cause of this? I changed dns of computer too hoping that I could get into the adapter.

Thank

Posts: 188 · Vonage Forum Master Joined: Mar 07, 2004 Posts: 188

If he has a cable modem he may need to clone his computer's MAC address. If you can get into the MTA configure screen, the place to change it is at the bottom of the Advanced Page. To get your computer's MAC address, right click on "My Network Places" then sellect properties, next double-click on "Local Area Connection", click on the "Support" Tab and then on the "Details" Button. Your MAC Address will be at the top of the list, it is labled "Physical Address". This is all asuming that you are using XP. I hope that this helps. By the way, the address for your Config Sreen is prob: http://192.168.102.1/advcfg.html

Posts: 22 · Posted: Tue Apr 13, 2004 11:17 am Post subject: ATA

It is a cable modem (road runner) with adapter hooked to that and pc hooked to adapter. I have tried changing address on pc but to no avail. Cannot get into adapter config screen either. Just seems strange the green led comes on immidately and stays on.

Posts: 5 · New Forum Member Joined: Apr 13, 2004 Posts: 5

breathless wrote:

It is a cable modem (road runner) with adapter hooked to that and pc hooked to adapter. I have tried changing address on pc but to no avail. Cannot get into adapter config screen either. Just seems strange the green led comes on immidately and stays on.

A couple of ideas and questions:
1. Disconnect the MTA for now. Connect the PC to cable modem to confirm there isn't a service problem with the cable company. Run the vonage-forum.com/gate.html?name=Speed_test" rel="nofollow" target="_blank" class="postlink">speed test and confirm that there aren't any upstream problems or proxies in the way. What's the make and model of the cable modem is he using?
2. Try connecting the MTA (WAN port) directly to the cable modem using the cable supplied with the MTA. Leave the PC port unplugged. Do you get a link light (the green light right under the WAN port connection in the back) on the MTA and on the cable modem? Does the MTA WAN link light flash at all ? Do you get a flashing light on the front of the MTA or does it come on and stay steady?
3. Hook up a working corded phone to the "line 1" jack. Do you get a dial tone?

At this point it could be a few things including a bad MTA or corrupt firmware in the MTA but IMO it's too early to say. I'll know more from your answers.

Bonne Chance,
bb47

Posts: 22 · Posted: Tue Apr 20, 2004 7:33 am Post subject: ATA Problems

Just to give you an update, even though the activity lights were flashing on the back on the ATA, the led on top of box would come on a solid green as soon as power was plugged in so after describing to service what was happening they sent out a nex box and as soon as I plugged it in, it worked perfectly.

regards

Posts: 7 · New Forum Member Joined: Apr 19, 2004 Posts: 7

undo everthing and reinstall ny FOLLOWING the instructions in the manual. you MUST activate the account first.