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pvvoip Posted:
I'm probably going
to switch her to
Comcast Digital
Voice. It will be
a total of
...

In The Forum:
Vonage
Topic:
Is Vonage Right For Her?
On Dec 02, 2008 at 14:04:55

pvvoip Posted:
I'm switching to
Comcast!! It took
me a while, but I
got a great deal.
:) Blast!
...

In The Forum:
Vonage
Topic:
Using Vonage with Comcast
On Dec 02, 2008 at 13:53:54

pvvoip Posted:
Just as and FYI,
not all of those
plans are
available in all
Comcasts areas.
The
...

In The Forum:
Vonage
Topic:
Using Vonage with Comcast
On Dec 02, 2008 at 13:51:56

pvvoip Posted:
Thanks for all the
replies. I want to
do what outerfire
said and create a
network
...

In The Forum:
Vonage
Topic:
Laptop Ethernet As Adapter Connection
On Dec 02, 2008 at 13:47:26

pvvoip Posted:
Well, I found out
that Verizon
decided to shut
off our Internet.
I don't know why
...

In The Forum:
Vonage
Topic:
Error Code 204
On Dec 02, 2008 at 13:23:57

nathonn Posted:
Hi katy_p,

First check your
instruments
connected with the
line it's worki
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
V-phone - no sound in/out when call connects
On Dec 02, 2008 at 11:26:40

broadnet1 Posted:
Hello friends
I would
like to share my
feeling about my
ISP providers ,
like
...

In The Forum:
Vonage
Topic:
compare broadband internet
On Dec 02, 2008 at 08:54:45

ekubec Posted:
I hope to like
Vonage's
service. I was
pleased with the
sale's reps
ability
...

In The Forum:
Vonage
Topic:
Refurbished Portal - MAC Address Still Allocated
On Dec 02, 2008 at 07:15:55

jvocioni Posted:
Good day, Over
the last several
months I've been
having an
increasing number
...

In The Forum:
Vonage Canada
Topic:
VTA - WRT54GL Tomato Firmware Issues
On Dec 02, 2008 at 05:54:37

outerfire Posted:
I know there are a
couple ways that
work. I
remember enabling
sharing on the
...

In The Forum:
Vonage
Topic:
Laptop Ethernet As Adapter Connection
On Dec 02, 2008 at 03:56:06


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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
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breathless
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 13, 2004
Posts: 22
Location: Salem WI

PostPosted: Mon Apr 12, 2004 3:01 pm    Post subject: Help with Motorola ATA Reply with quote Back to top

My son received his adapter from Voange last Friday and he was unable to get in to work at all. I figured something may be wired wrong but wiring is correct. Problem is as soon as ATA is plugged in, the green LED comes on immediately, no blinking or anything. Needless to say Vonage does not work nor will his computer work when plugged into PC port. I have changed cables, booted, reboots, cussed, all to no avail. Yesterday he has the pleasure of speaking with their "off site" technical support. Does anyone have any idea what may be the cause of this? I changed dns of computer too hoping that I could get into the adapter.

Thank
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strange_69
Vonage Forum Master
Vonage Forum Master


Joined: Mar 07, 2004
Posts: 187

PostPosted: Tue Apr 13, 2004 10:21 am    Post subject: Reply with quote Back to top

If he has a cable modem he may need to clone his computer's MAC address. If you can get into the MTA configure screen, the place to change it is at the bottom of the Advanced Page. To get your computer's MAC address, right click on "My Network Places" then sellect properties, next double-click on "Local Area Connection", click on the "Support" Tab and then on the "Details" Button. Your MAC Address will be at the top of the list, it is labled "Physical Address". This is all asuming that you are using XP. I hope that this helps. By the way, the address for your Config Sreen is prob: http://192.168.102.1/advcfg.html
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breathless
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 13, 2004
Posts: 22
Location: Salem WI

PostPosted: Tue Apr 13, 2004 11:17 am    Post subject: ATA Reply with quote Back to top

It is a cable modem (road runner) with adapter hooked to that and pc hooked to adapter. I have tried changing address on pc but to no avail. Cannot get into adapter config screen either. Just seems strange the green led comes on immidately and stays on.
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bb47
New Forum Member
New Forum Member


Joined: Apr 13, 2004
Posts: 5

PostPosted: Tue Apr 13, 2004 3:14 pm    Post subject: Re: ATA Reply with quote Back to top

breathless wrote:
It is a cable modem (road runner) with adapter hooked to that and pc hooked to adapter. I have tried changing address on pc but to no avail. Cannot get into adapter config screen either. Just seems strange the green led comes on immidately and stays on.


A couple of ideas and questions:
1. Disconnect the MTA for now. Connect the PC to cable modem to confirm there isn't a service problem with the cable company. Run the speed test and confirm that there aren't any upstream problems or proxies in the way. What's the make and model of the cable modem is he using?
2. Try connecting the MTA (WAN port) directly to the cable modem using the cable supplied with the MTA. Leave the PC port unplugged. Do you get a link light (the green light right under the WAN port connection in the back) on the MTA and on the cable modem? Does the MTA WAN link light flash at all ? Do you get a flashing light on the front of the MTA or does it come on and stay steady?
3. Hook up a working corded phone to the "line 1" jack. Do you get a dial tone?

At this point it could be a few things including a bad MTA or corrupt firmware in the MTA but IMO it's too early to say. I'll know more from your answers.

Bonne Chance,
bb47
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breathless
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 13, 2004
Posts: 22
Location: Salem WI

PostPosted: Tue Apr 20, 2004 7:33 am    Post subject: ATA Problems Reply with quote Back to top

Just to give you an update, even though the activity lights were flashing on the back on the ATA, the led on top of box would come on a solid green as soon as power was plugged in so after describing to service what was happening they sent out a nex box and as soon as I plugged it in, it worked perfectly.

regards
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masood
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New Forum Member


Joined: Apr 19, 2004
Posts: 7

PostPosted: Thu Apr 22, 2004 10:19 am    Post subject: Reply with quote Back to top

undo everthing and reinstall ny FOLLOWING the instructions in the manual. you MUST activate the account first.
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