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Whitmarsh Posted:
Yes, boiler-plate
answers they
usually are,
though I did get
one sensible
answer
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 17, 2014 at 09:58:00

revrob Posted:
I never heard from
them again. Seems
like boilerplate
answers only and
then that's
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 11, 2014 at 15:43:28

dconnor Posted:
It all depends on
the wiring in your
house. Is it wired
for single line or
dual line?
...

In The Forum:
Hard Wiring - Installation
Topic:
Question on 2 Lines and Vonage (both Vonage)
On Dec 10, 2014 at 11:54:24

sashasuman Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
Vonage Canada
Topic:
Control your account from your iPhone
On Dec 10, 2014 at 04:20:21

Pinfold Posted:
Simple question I
hope. I have a
1 line vonage
adapter, ordering
a 2 line one,
...

In The Forum:
Hard Wiring - Installation
Topic:
Question on 2 Lines and Vonage (both Vonage)
On Dec 09, 2014 at 18:19:52

Sxandy Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
LNP – Local Number Portability
Topic:
Mitel 3300 CXi connections
On Dec 06, 2014 at 05:47:30

Whitmarsh Posted:
*30 is supposed to
block caller-id
for all subsequent
calls; if *67 does
it for
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 01, 2014 at 06:30:00

revrob Posted:
Thanks for the
userguide info and
the new codes -
unfortunately the
result is the
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 01, 2014 at 06:01:33

ILLLLM Posted:
I have a Cox
connection. Vonage
router is hooked
directly to cox
modem. Cox
Download
...

In The Forum:
Vonage
Topic:
Calls dropping every 5 to 10 seconds
On Nov 25, 2014 at 14:24:54

Sxandy Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
LNP – Local Number Portability
Topic:
Mitel 3300 CXi connections
On Nov 12, 2014 at 06:04:12


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sbailey252
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Joined: Feb 22, 2006
Posts: 8

PostPosted: Wed Feb 22, 2006 1:40 pm    Post subject: Vonage Shipping. Reply with quote Back to top

I ordered Vonage on Feb. 11th and chose 2-day delivery, it's now the 11th day and still have yet to receive my device, after numerous emails and calls to Customer Support, I am still unable to track my package, I've became extremely frustrated at this point, and was promised 2 days ago that my package would arrive in 24-48hrs, well, still no package and still unable to track...does anyone have any suggestions?
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EzCo
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jul 21, 2005
Posts: 533
Location: Southeastern PA

PostPosted: Wed Feb 22, 2006 1:49 pm    Post subject: Re: Vonage Shipping. Reply with quote Back to top

sbailey252 wrote:
I ordered Vonage on Feb. 11th and chose 2-day delivery, it's now the 11th day and still have yet to receive my device, after numerous emails and calls to Customer Support, I am still unable to track my package, I've became extremely frustrated at this point, and was promised 2 days ago that my package would arrive in 24-48hrs, well, still no package and still unable to track...does anyone have any suggestions?


It's strange that you can't track it. When Vonage sends you an order, you can check the order from your dashboard on vonage.com. You can find the DHL tracking numbers in there. If you don't see the order there, they didn't ship it.
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sbailey252
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New Forum Member


Joined: Feb 22, 2006
Posts: 8

PostPosted: Wed Feb 22, 2006 1:52 pm    Post subject: Reply with quote Back to top

well in a call to Customer Support yesterday i asked for a tracking number and i was informed that it hadn't been shipped yet, 10days later. truely unbelievable.. since it's only been 11 days would i have to pay the termination fee, because it's rediculous waiting 2 weeks for a 2-day delivery, and Customer Support is really of no help, they keep promising 2-4 buisness days, over and over, and still, nothing.
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vonagebox
New Forum Member
New Forum Member


Joined: Dec 26, 2005
Posts: 6

PostPosted: Wed Feb 22, 2006 2:08 pm    Post subject: Reply with quote Back to top

Vonage will charge your credit card the day your Vonage account was created not the day you activate your service.
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sbailey252
New Forum Member
New Forum Member


Joined: Feb 22, 2006
Posts: 8

PostPosted: Wed Feb 22, 2006 2:11 pm    Post subject: Reply with quote Back to top

I've already been charged the activation fee when i signed up, the number even works, i just still haven't recieved my adapter, also is the refrence number the only way to track the shipment or is there a tracking number somewhere, I really don't wanna cancel my account before i even get to use it, but i already cancelled my land line (expecting the package to be here in 5 days or less), so now i'm phoneless and have used up tons of time on cell phone talking to customer support and still it hasn't been shipped, just doesn't make any sense..
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EzCo
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jul 21, 2005
Posts: 533
Location: Southeastern PA

PostPosted: Wed Feb 22, 2006 2:31 pm    Post subject: Reply with quote Back to top

sbailey252 wrote:
well in a call to Customer Support yesterday i asked for a tracking number and i was informed that it hadn't been shipped yet, 10days later. truely unbelievable.. since it's only been 11 days would i have to pay the termination fee, because it's rediculous waiting 2 weeks for a 2-day delivery, and Customer Support is really of no help, they keep promising 2-4 buisness days, over and over, and still, nothing.


No, you won't get charged a termination fee within the first 30 days of signing up with Vonage.
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taylor2767
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: May 05, 2005
Posts: 400

PostPosted: Wed Feb 22, 2006 3:22 pm    Post subject: Reply with quote Back to top

At this point you may want to go to your local BB or CC and pickup the adapter. Most of which come with a $100 rebate which will cover your purchase price plus an extra $40 for you. Then if the other adapter shows up refuse the package.
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sbailey252
New Forum Member
New Forum Member


Joined: Feb 22, 2006
Posts: 8

PostPosted: Wed Feb 22, 2006 3:47 pm    Post subject: Reply with quote Back to top

lol they cannot be serious, i just checked my dashboard and this is what is on there now:

Date: Order Status:
February 22, 2006 Processing

Item: Price:
Linksys RTP300 Device $79.99
Item(s) Subtotal: $79.99
Shipping & Handling: $9.95
Total Amount $89.94


this is simply amazing.
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sbailey252
New Forum Member
New Forum Member


Joined: Feb 22, 2006
Posts: 8

PostPosted: Wed Feb 22, 2006 4:18 pm    Post subject: Reply with quote Back to top

Okay, after finally getting ahold of an english speaking rep, he credited my account an re-sent the package, supposed to be here before the weekend, thanks to this forum i got some useful numbers and emails, thanks.
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houuser
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Sep 04, 2003
Posts: 435
Location: Houston, TX

PostPosted: Wed Feb 22, 2006 7:46 pm    Post subject: Reply with quote Back to top

When you receive the adaptor, call CS and ask for some free time to compensate for your having to wait. Normally, to save a customer, the time will be granted (unless I just jinxed the deal).
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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