Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
RobertSuib Posted:
cheap tickets sf
to la american
airlines flight
arrivals miami
Havaalanı avea
...

In The Forum:
Vonage
Topic:
uhuru airlines
On Jul 29, 2014 at 16:57:31

HerbertSek Posted:
Chaque montre X
Fathoms a fait
l'objet d'un
calibrage
individuel
garantissant
...

In The Forum:
Vonage
Topic:
mytheresa louboutin shoes
On Jul 29, 2014 at 14:29:57

Lesiasedy Posted:
Зд
77;сь
пу
73;ли&
#1082;уn
2;т&
...

In The Forum:
Vonage
Topic:
Авари&
On Jul 29, 2014 at 03:45:46

Bill18164 Posted:
For years when I
accessed my mail
box the response I
heard was “please
enter your
...

In The Forum:
Vonage
Topic:
Voicemail Problem
On Jul 24, 2014 at 22:15:20

justwarner Posted:
Hi guys,  I
plan to install a
new in-house PBX,
but I'm not secure
in my knowledge,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Jul 24, 2014 at 07:44:54

adamnmurad Posted:
I talk very, very
infrequently on
the phone. I'm
thinking of
switching to a
data-only
...

In The Forum:
Vonage
Topic:
Use with iPhone, and switch to data-only plan?
On Jul 21, 2014 at 14:29:35

szurcsii Posted:
Hey! I'm
planning to build
my own voip alarm
system. I found a
guide that looks
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Alarm systems and VOIP
On Jun 27, 2014 at 01:09:10

DSewhuk Posted:
The last week I
have seen a
similar issue. I
have gotten 2
simultaneous calls
outbound
...

In The Forum:
Vonage
Topic:
Outbound calls showing when no call is being made
On Jun 11, 2014 at 23:25:10

HtomSirveaux Posted:
Rather than be
long and wordy,
I'll get right to
the point(s): -
Have had VDV23
...

In The Forum:
Vonage
Topic:
VDV23 - Max Upstream?
On Jun 10, 2014 at 18:18:46

revrob Posted:
I've only just
signed up for
Vonage service a
couple of days ago
and set up the kit
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On May 22, 2014 at 16:45:07


Vonage VoIP Forums

Vonage In The News
Vonage Extends Home Phone Use and Savings Beyond the Front Door

Vonage Granted Another Three Patents

Syndication

Vonage Customer Reviews
Appreciation
Appreciation



Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



international connection
international connection



VDV21-VD adapter and Vonage service - a winner!
VDV21-VD adapter and Vonage service - a winner!



Should have signed up sooner!!!!
Should have signed up sooner!!!!




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
sbailey252
New Forum Member
New Forum Member


Joined: Feb 22, 2006
Posts: 8

PostPosted: Wed Feb 22, 2006 1:40 pm    Post subject: Vonage Shipping. Reply with quote Back to top

I ordered Vonage on Feb. 11th and chose 2-day delivery, it's now the 11th day and still have yet to receive my device, after numerous emails and calls to Customer Support, I am still unable to track my package, I've became extremely frustrated at this point, and was promised 2 days ago that my package would arrive in 24-48hrs, well, still no package and still unable to track...does anyone have any suggestions?
View user's profile Send private message
EzCo
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jul 21, 2005
Posts: 533
Location: Southeastern PA

PostPosted: Wed Feb 22, 2006 1:49 pm    Post subject: Re: Vonage Shipping. Reply with quote Back to top

sbailey252 wrote:
I ordered Vonage on Feb. 11th and chose 2-day delivery, it's now the 11th day and still have yet to receive my device, after numerous emails and calls to Customer Support, I am still unable to track my package, I've became extremely frustrated at this point, and was promised 2 days ago that my package would arrive in 24-48hrs, well, still no package and still unable to track...does anyone have any suggestions?


It's strange that you can't track it. When Vonage sends you an order, you can check the order from your dashboard on vonage.com. You can find the DHL tracking numbers in there. If you don't see the order there, they didn't ship it.
View user's profile Send private message
sbailey252
New Forum Member
New Forum Member


Joined: Feb 22, 2006
Posts: 8

PostPosted: Wed Feb 22, 2006 1:52 pm    Post subject: Reply with quote Back to top

well in a call to Customer Support yesterday i asked for a tracking number and i was informed that it hadn't been shipped yet, 10days later. truely unbelievable.. since it's only been 11 days would i have to pay the termination fee, because it's rediculous waiting 2 weeks for a 2-day delivery, and Customer Support is really of no help, they keep promising 2-4 buisness days, over and over, and still, nothing.
View user's profile Send private message
vonagebox
New Forum Member
New Forum Member


Joined: Dec 26, 2005
Posts: 6

PostPosted: Wed Feb 22, 2006 2:08 pm    Post subject: Reply with quote Back to top

Vonage will charge your credit card the day your Vonage account was created not the day you activate your service.
View user's profile Send private message
sbailey252
New Forum Member
New Forum Member


Joined: Feb 22, 2006
Posts: 8

PostPosted: Wed Feb 22, 2006 2:11 pm    Post subject: Reply with quote Back to top

I've already been charged the activation fee when i signed up, the number even works, i just still haven't recieved my adapter, also is the refrence number the only way to track the shipment or is there a tracking number somewhere, I really don't wanna cancel my account before i even get to use it, but i already cancelled my land line (expecting the package to be here in 5 days or less), so now i'm phoneless and have used up tons of time on cell phone talking to customer support and still it hasn't been shipped, just doesn't make any sense..
View user's profile Send private message
EzCo
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jul 21, 2005
Posts: 533
Location: Southeastern PA

PostPosted: Wed Feb 22, 2006 2:31 pm    Post subject: Reply with quote Back to top

sbailey252 wrote:
well in a call to Customer Support yesterday i asked for a tracking number and i was informed that it hadn't been shipped yet, 10days later. truely unbelievable.. since it's only been 11 days would i have to pay the termination fee, because it's rediculous waiting 2 weeks for a 2-day delivery, and Customer Support is really of no help, they keep promising 2-4 buisness days, over and over, and still, nothing.


No, you won't get charged a termination fee within the first 30 days of signing up with Vonage.
View user's profile Send private message
taylor2767
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: May 05, 2005
Posts: 400

PostPosted: Wed Feb 22, 2006 3:22 pm    Post subject: Reply with quote Back to top

At this point you may want to go to your local BB or CC and pickup the adapter. Most of which come with a $100 rebate which will cover your purchase price plus an extra $40 for you. Then if the other adapter shows up refuse the package.
View user's profile Send private message
sbailey252
New Forum Member
New Forum Member


Joined: Feb 22, 2006
Posts: 8

PostPosted: Wed Feb 22, 2006 3:47 pm    Post subject: Reply with quote Back to top

lol they cannot be serious, i just checked my dashboard and this is what is on there now:

Date: Order Status:
February 22, 2006 Processing

Item: Price:
Linksys RTP300 Device $79.99
Item(s) Subtotal: $79.99
Shipping & Handling: $9.95
Total Amount $89.94


this is simply amazing.
View user's profile Send private message
sbailey252
New Forum Member
New Forum Member


Joined: Feb 22, 2006
Posts: 8

PostPosted: Wed Feb 22, 2006 4:18 pm    Post subject: Reply with quote Back to top

Okay, after finally getting ahold of an english speaking rep, he credited my account an re-sent the package, supposed to be here before the weekend, thanks to this forum i got some useful numbers and emails, thanks.
View user's profile Send private message
houuser
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Sep 04, 2003
Posts: 435
Location: Houston, TX

PostPosted: Wed Feb 22, 2006 7:46 pm    Post subject: Reply with quote Back to top

When you receive the adaptor, call CS and ask for some free time to compensate for your having to wait. Normally, to save a customer, the time will be granted (unless I just jinxed the deal).
View user's profile Send private message Send e-mail
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New TimothyRiz
New Today 8
Yesterday 6
Total 82242

Who Is On Site
Visitors 187
Members 2
Total 189


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Last Trade: /html; charset=UTF-8">
Change:
As of:

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.39 Seconds and 337 Pages In The Last 60 Seconds
The Vonage VoIP Forum