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TUBSUB Posted:
Vonage router does
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UncleDuck Posted:
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On Aug 19, 2014 at 17:20:01

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In The Forum:
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Topic:
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On Aug 06, 2014 at 19:22:31


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sbailey252
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Joined: Feb 22, 2006
Posts: 8

PostPosted: Wed Feb 22, 2006 1:40 pm    Post subject: Vonage Shipping. Reply with quote Back to top

I ordered Vonage on Feb. 11th and chose 2-day delivery, it's now the 11th day and still have yet to receive my device, after numerous emails and calls to Customer Support, I am still unable to track my package, I've became extremely frustrated at this point, and was promised 2 days ago that my package would arrive in 24-48hrs, well, still no package and still unable to track...does anyone have any suggestions?
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EzCo
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Joined: Jul 21, 2005
Posts: 533
Location: Southeastern PA

PostPosted: Wed Feb 22, 2006 1:49 pm    Post subject: Re: Vonage Shipping. Reply with quote Back to top

sbailey252 wrote:
I ordered Vonage on Feb. 11th and chose 2-day delivery, it's now the 11th day and still have yet to receive my device, after numerous emails and calls to Customer Support, I am still unable to track my package, I've became extremely frustrated at this point, and was promised 2 days ago that my package would arrive in 24-48hrs, well, still no package and still unable to track...does anyone have any suggestions?


It's strange that you can't track it. When Vonage sends you an order, you can check the order from your dashboard on vonage.com. You can find the DHL tracking numbers in there. If you don't see the order there, they didn't ship it.
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sbailey252
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Joined: Feb 22, 2006
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PostPosted: Wed Feb 22, 2006 1:52 pm    Post subject: Reply with quote Back to top

well in a call to Customer Support yesterday i asked for a tracking number and i was informed that it hadn't been shipped yet, 10days later. truely unbelievable.. since it's only been 11 days would i have to pay the termination fee, because it's rediculous waiting 2 weeks for a 2-day delivery, and Customer Support is really of no help, they keep promising 2-4 buisness days, over and over, and still, nothing.
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vonagebox
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Joined: Dec 26, 2005
Posts: 6

PostPosted: Wed Feb 22, 2006 2:08 pm    Post subject: Reply with quote Back to top

Vonage will charge your credit card the day your Vonage account was created not the day you activate your service.
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sbailey252
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Joined: Feb 22, 2006
Posts: 8

PostPosted: Wed Feb 22, 2006 2:11 pm    Post subject: Reply with quote Back to top

I've already been charged the activation fee when i signed up, the number even works, i just still haven't recieved my adapter, also is the refrence number the only way to track the shipment or is there a tracking number somewhere, I really don't wanna cancel my account before i even get to use it, but i already cancelled my land line (expecting the package to be here in 5 days or less), so now i'm phoneless and have used up tons of time on cell phone talking to customer support and still it hasn't been shipped, just doesn't make any sense..
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EzCo
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Joined: Jul 21, 2005
Posts: 533
Location: Southeastern PA

PostPosted: Wed Feb 22, 2006 2:31 pm    Post subject: Reply with quote Back to top

sbailey252 wrote:
well in a call to Customer Support yesterday i asked for a tracking number and i was informed that it hadn't been shipped yet, 10days later. truely unbelievable.. since it's only been 11 days would i have to pay the termination fee, because it's rediculous waiting 2 weeks for a 2-day delivery, and Customer Support is really of no help, they keep promising 2-4 buisness days, over and over, and still, nothing.


No, you won't get charged a termination fee within the first 30 days of signing up with Vonage.
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taylor2767
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Joined: May 05, 2005
Posts: 400

PostPosted: Wed Feb 22, 2006 3:22 pm    Post subject: Reply with quote Back to top

At this point you may want to go to your local BB or CC and pickup the adapter. Most of which come with a $100 rebate which will cover your purchase price plus an extra $40 for you. Then if the other adapter shows up refuse the package.
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sbailey252
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Joined: Feb 22, 2006
Posts: 8

PostPosted: Wed Feb 22, 2006 3:47 pm    Post subject: Reply with quote Back to top

lol they cannot be serious, i just checked my dashboard and this is what is on there now:

Date: Order Status:
February 22, 2006 Processing

Item: Price:
Linksys RTP300 Device $79.99
Item(s) Subtotal: $79.99
Shipping & Handling: $9.95
Total Amount $89.94


this is simply amazing.
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sbailey252
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Joined: Feb 22, 2006
Posts: 8

PostPosted: Wed Feb 22, 2006 4:18 pm    Post subject: Reply with quote Back to top

Okay, after finally getting ahold of an english speaking rep, he credited my account an re-sent the package, supposed to be here before the weekend, thanks to this forum i got some useful numbers and emails, thanks.
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houuser
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Joined: Sep 04, 2003
Posts: 435
Location: Houston, TX

PostPosted: Wed Feb 22, 2006 7:46 pm    Post subject: Reply with quote Back to top

When you receive the adaptor, call CS and ask for some free time to compensate for your having to wait. Normally, to save a customer, the time will be granted (unless I just jinxed the deal).
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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