No Routes Found

Posts: 5 · New Forum Member Joined: Feb 21, 2006 Posts: 5

We're having a problem calling some numbers in Scotland from the US. It looks like it only involves one exchange, 01555. When we call this exchange we get a message "No routes found". We can call numbers in other areas. We do have a virtual number in the same exchange. Don't know if this is causing a problem. Also we have been able to call these numbers in the past.

Posts: 1179 · Member of the Week Joined: Feb 28, 2005 Posts: 1179

I would suggest you contact Vonage since none of us here work for Vonage except for a few reps who come on here once in a while.

Posts: 185 · Vonage Forum Master Joined: Dec 18, 2005 Posts: 185

even if we did, it would still need to be settled with one of their international carriers.

Posts: 5 · New Forum Member Joined: Feb 21, 2006 Posts: 5

I have contacted Vonage. It's been 5 days and still no resolution. just wanted to see if anyone else ever experienced this problem since Vonage is not sure what is causing it.

Posts: 1 · New Forum Member Joined: Feb 27, 2006 Posts: 1

Having trouble calling number in Republic of Korea (South Korea) from Seattle US area. Keep getting "no route found" message. Called Vonage help desk and they tried and got same error message. This number had been working fine before.

Posts: 185 · Vonage Forum Master Joined: Dec 18, 2005 Posts: 185

No Routes Found is essentially the same as All circuits busy. try at off peak hours and see if you still get it.

Posts: 5 · New Forum Member Joined: Feb 21, 2006 Posts: 5

We did try at different hours with no success. It actually turned to be an issue with one area code. The issue was "escalated" and given a ticket, which was then passed over to the UK. When it started I too thought it was a "all circuits busy" problem but the fact that we can get through to an area code a few towns over leads me to believe that that is not the case. Anyway my wife finally got through today (9 days after we reported it). I have to say that Vonage's customer communication is horrendous. When I first reported the issue I was told that it was assigned a ticket and I would hear back in 24 to 48 hours. 4 days later when I called back I found out that a ticket was never created and the Tech told me that if it had I would have received an email with the ticket number. He also told me now that he had created one I would get an email. Never got one. To this day no one has contacted me. I don't know if my wife getting through is a fluke or the problem was corrected.

Posts: 2 · New Forum Member Joined: Mar 11, 2006 Posts: 2

Ha...Thats hilarious. (well, not really..but you know what i mean.)
We've been experiencing exactly the same issue calling from L.A to a few select numbers in Scotland, UK. The "no route found" message has only started appearing for the last 4 weeks ago. All other numbers we dial to Edinburgh and Glasgow are great.

I called customer support 3 weeks ago and they promised that an engineer would call back. After hearing nothing i am just off the phone with another customer care rep who promises that an engineer will call us by the end of the day.

If we dont hear anything, we're finding another Voip provider. I'll post any findings in the hope it may help others.

Cheers!

Posts: 2 · New Forum Member Joined: Mar 11, 2006 Posts: 2

quick update...
As expected, I didnt receive a phone call from a service engineer so i called back this morning. I asked the customer service rep if he could quote me the ticket number that was raised, which he couldnt..so after explaining my dilema and my dissapointment, I asked to speak to a manager.

He put me on hold and I came back and put me straight though to the engineering department. In short, If you want to get to an engineer fast, complain that no-one called you back (if you haven't phoned previously). Worked for me.

Incidentally, after calling yesterday the troubled numbers started working. Co-incidence, i think not! Also, the engineer basically ran through all the usual modem checks and couldnt offer a definitive reason why i was getting the error. In truth, i dont think they know themselves. Or dont want to admit it.

Terrible service!