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jlilest Posted:
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citycash Posted:
Easy peasy !! I
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Certainly a
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joelmch Posted:
That's really
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moving date for disconnect fees
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joelmch Posted:
Hi buddy, I was
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Call Billing Question
On Dec 01, 2013 at 11:28:00

joelmch Posted:
Looks like a
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On Dec 01, 2013 at 11:27:25

joelmch Posted:
Perhaps you have
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Joined: Feb 21, 2006
Posts: 2

PostPosted: Tue Feb 21, 2006 10:42 pm    Post subject: Unlimited Calling with 2 lines when one is 500 minute plan? Reply with quote Back to top

Hi there.

When I signed up for Vonage and decided on getting 2 lines (and a dedicated fax line) I was assured that I only needed to order one line with unlimited minutes because the one without unlimited minutes would be able to "use" the minutes of the unlimited minute line.

I've now been told that this is not the case.

Does anyone know the story? Have I been misled?

Thank you for any help or direction on this matter.
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Vonage Forum MVM
Vonage Forum <b>MVM</b>

Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Wed Feb 22, 2006 7:41 am    Post subject: Reply with quote Back to top

that's pretty weird. I've definitely never heard of that. afaik each line has its allotted minutes and they don't give or take from each other.

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Vonage Forum Master
Vonage Forum Master

Joined: Feb 02, 2005
Posts: 216
Location: Orlando, FL

PostPosted: Wed Feb 22, 2006 7:58 am    Post subject: Reply with quote Back to top

I believe that you have been misled.


ISP: Brighthouse/RoadRunner - 7M/512k
Hardware: WRT54GP2
Phone: Uniden TRU8866

Vonage User Since: June 2, 2004
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Vonage Forum Evangelist
Vonage Forum Evangelist

Joined: Jan 29, 2006
Posts: 323

PostPosted: Wed Feb 22, 2006 1:27 pm    Post subject: Reply with quote Back to top

I'm pretty sure you have also been misled.

I have two lines, one personal (500 minute line) and one for work (unlimited line)

The way my bills show up it certainly looks like I would additional get charges for minutes if the first line went over 500 minutes.

I can't say for sure (because I have never gone over on the personal lin) but it is most likely the case.
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Vonage Forum Master
Vonage Forum Master

Joined: Feb 28, 2005
Posts: 193

PostPosted: Wed Feb 22, 2006 8:51 pm    Post subject: Reply with quote Back to top

I'm not sure the csr new really what you wanted or was to inexperienced to know what you wanted.

From what you said it looks like you need two devices. Two independent voice and one independent fax. So, three ports. If you don't need to use both voice and fax at the same time, one voice could be used as a fax (I do) if you put *99 at the front of each fax call=>Only two voice lines needed then ==>one adapter===>One device, two lines. Now if you said I want an additional virtual number for that line that's a different game. Keep in mind a virtual number is for inbound calls only.
Note 1: (from the Vonage site)
Ordering More Phone Numbers is Easy
Once you have established your Vonage account, it is easy to add more numbers.
1. Login to your online web account.
2. Visit the "Billing" section.
3. Click on the link "Add Additional Line".
4. Choose the area code and region you want.
5. You'll have the option of acquiring additional Phone Adapters or adding the lines to equipment you already have. We can ship new equipment anywhere you want in the US.
Note 2: (again from the Vonage site)
Why can't I add new lines?
There are three situations which would prevent you from ordering new lines:
1. When you have a pending order for an additional number, you must wait for this order to be completed before placing another order.
2. When your account has been suspended or terminated, no additional lines may be added.
3. If you are a new customer, you will be unable to add an additional line until your phone adapter has been configured for your use and shipped.
Note 3:
Your gunno need bandwidth for 3 X 90kbs to use all three at the same time. That's 270 upload just for the Vonage lines plus your possible internet traffic. IF you do it all at once. But with the expert (I mean it sincerely) help of the vonage-forum membership (excluding myself) you should be able to work something out.
Note 4:
If it's on the way, let it complete then just login in and get what you need from the dashboard. Either a new line or virtual number.
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New Forum Member
New Forum Member

Joined: Feb 21, 2006
Posts: 2

PostPosted: Thu Feb 23, 2006 8:30 am    Post subject: Reply with quote Back to top

Thanks for the insights. At least, now, I'm clear on reality. Smile And I think I can still make it all work well for me.
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Vonage Forum Junior
Vonage Forum Junior

Joined: Dec 02, 2003
Posts: 37

PostPosted: Sat Mar 04, 2006 1:33 am    Post subject: Reply with quote Back to top

I think they changed something recently.

In the past, if a Vonage user A calls Vonage user B and B transfers the call to a non-Vonage number, then the minutes counts against B. Now it seems the minutes count against A.
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