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UncleDuck Posted:
The quality of
voicemail has
deteriorated to
the point that it
requires listening
...

In The Forum:
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Topic:
Voicemail Quality and Playback Issues
On Aug 19, 2014 at 17:20:01

Snack Posted:
On a wired
connection, just
connect the Vonage
to the ethernet
port of the hotel
...

In The Forum:
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Topic:
Using Vonage in a hotel
On Aug 06, 2014 at 19:22:31

Bill18164 Posted:
...
In The Forum:
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Topic:
Voicemail Problem
On Jul 24, 2014 at 22:15:20

justwarner Posted:
...
In The Forum:
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Topic:
IP PBX for small business
On Jul 24, 2014 at 07:44:54

adamnmurad Posted:
I talk very, very
infrequently on
the phone. I'm
thinking of
switching to a
data-only
...

In The Forum:
Vonage
Topic:
Use with iPhone, and switch to data-only plan?
On Jul 21, 2014 at 14:29:35

szurcsii Posted:
Hey! I'm
planning to build
my own voip alarm
system. I found a
guide that looks
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Alarm systems and VOIP
On Jun 27, 2014 at 01:09:10

DSewhuk Posted:
The last week I
have seen a
similar issue. I
have gotten 2
simultaneous calls
outbound
...

In The Forum:
Vonage
Topic:
Outbound calls showing when no call is being made
On Jun 11, 2014 at 23:25:10

HtomSirveaux Posted:
Rather than be
long and wordy,
I'll get right to
the point(s): -
Have had VDV23
...

In The Forum:
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Topic:
VDV23 - Max Upstream?
On Jun 10, 2014 at 18:18:46

revrob Posted:
...
In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On May 22, 2014 at 16:45:07

dconnor Posted:
Try: MODEM
->SWITCH V->
BROWSER ->
-> VONAGE
...

In The Forum:
Vonage
Topic:
Internet via Vonage is only 50Mbps
On May 18, 2014 at 12:31:40


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tiempo76
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Joined: Feb 21, 2006
Posts: 2

PostPosted: Tue Feb 21, 2006 10:42 pm    Post subject: Unlimited Calling with 2 lines when one is 500 minute plan? Reply with quote Back to top

Hi there.

When I signed up for Vonage and decided on getting 2 lines (and a dedicated fax line) I was assured that I only needed to order one line with unlimited minutes because the one without unlimited minutes would be able to "use" the minutes of the unlimited minute line.

I've now been told that this is not the case.

Does anyone know the story? Have I been misled?

Thank you for any help or direction on this matter.
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reebok
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Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Wed Feb 22, 2006 7:41 am    Post subject: Reply with quote Back to top

that's pretty weird. I've definitely never heard of that. afaik each line has its allotted minutes and they don't give or take from each other.

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jnuzzi
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Joined: Feb 02, 2005
Posts: 216
Location: Orlando, FL

PostPosted: Wed Feb 22, 2006 7:58 am    Post subject: Reply with quote Back to top

I believe that you have been misled.

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butterman
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Joined: Jan 29, 2006
Posts: 323

PostPosted: Wed Feb 22, 2006 1:27 pm    Post subject: Reply with quote Back to top

I'm pretty sure you have also been misled.

I have two lines, one personal (500 minute line) and one for work (unlimited line)

The way my bills show up it certainly looks like I would additional get charges for minutes if the first line went over 500 minutes.

I can't say for sure (because I have never gone over on the personal lin) but it is most likely the case.
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sinceMay2004
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Joined: Feb 28, 2005
Posts: 193

PostPosted: Wed Feb 22, 2006 8:51 pm    Post subject: Reply with quote Back to top

I'm not sure the csr new really what you wanted or was to inexperienced to know what you wanted.

From what you said it looks like you need two devices. Two independent voice and one independent fax. So, three ports. If you don't need to use both voice and fax at the same time, one voice could be used as a fax (I do) if you put *99 at the front of each fax call=>Only two voice lines needed then ==>one adapter===>One device, two lines. Now if you said I want an additional virtual number for that line that's a different game. Keep in mind a virtual number is for inbound calls only.
-------------------------------------------
Note 1: (from the Vonage site)
Ordering More Phone Numbers is Easy
Once you have established your Vonage account, it is easy to add more numbers.
1. Login to your online web account.
2. Visit the "Billing" section.
3. Click on the link "Add Additional Line".
4. Choose the area code and region you want.
5. You'll have the option of acquiring additional Phone Adapters or adding the lines to equipment you already have. We can ship new equipment anywhere you want in the US.
-----------------------------------------
Note 2: (again from the Vonage site)
Why can't I add new lines?
There are three situations which would prevent you from ordering new lines:
1. When you have a pending order for an additional number, you must wait for this order to be completed before placing another order.
2. When your account has been suspended or terminated, no additional lines may be added.
3. If you are a new customer, you will be unable to add an additional line until your phone adapter has been configured for your use and shipped.
----------------------------------------
Note 3:
Your gunno need bandwidth for 3 X 90kbs to use all three at the same time. That's 270 upload just for the Vonage lines plus your possible internet traffic. IF you do it all at once. But with the expert (I mean it sincerely) help of the vonage-forum membership (excluding myself) you should be able to work something out.
---------------------------------------
Note 4:
If it's on the way, let it complete then just login in and get what you need from the dashboard. Either a new line or virtual number.
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tiempo76
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Joined: Feb 21, 2006
Posts: 2

PostPosted: Thu Feb 23, 2006 8:30 am    Post subject: Reply with quote Back to top

Thanks for the insights. At least, now, I'm clear on reality. Smile And I think I can still make it all work well for me.
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username
Vonage Forum Junior
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Joined: Dec 02, 2003
Posts: 37

PostPosted: Sat Mar 04, 2006 1:33 am    Post subject: Reply with quote Back to top

I think they changed something recently.

In the past, if a Vonage user A calls Vonage user B and B transfers the call to a non-Vonage number, then the minutes counts against B. Now it seems the minutes count against A.
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