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bluerdg Posted:
Been working with
tech support
trying to figure
this one out,
thought maybe
someone
...

In The Forum:
Vonage
Topic:
Outbound calls showing when no call is being made
On Mar 17, 2014 at 13:24:06

citycash Posted:
Easy peasy !! I
now have three
Vonage lines ( two
boxes) I
transferred my BT
number
...

In The Forum:
Vonage UK
Topic:
Number porting
On Jan 05, 2014 at 06:18:47

bmccull Posted:
It's not that it
will never work.
It is just that
Vonage works
better over cable
...

In The Forum:
Vonage
Topic:
need Help with Clear Spot 4G internet
On Dec 29, 2013 at 15:17:12

joelmch Posted:
Certainly a
firewall issue.
You can probably
try connecting
directly to the
ISP
...

In The Forum:
Vonage
Topic:
Can make calls but can not receive them
On Dec 01, 2013 at 11:29:02

joelmch Posted:
That's really
unfortunate. I
think they would
provide you a
refund. My opinion
...

In The Forum:
Vonage
Topic:
moving date for disconnect fees
On Dec 01, 2013 at 11:28:29

joelmch Posted:
Hi buddy, I was
just wondering
about this. Are
you still with
Vonage by any
chance?
...

In The Forum:
Vonage
Topic:
Call Billing Question
On Dec 01, 2013 at 11:28:00

joelmch Posted:
Looks like a
config set up
issue to me. You
might want to try
calling the tech
support.
...

In The Forum:
Vonage
Topic:
Vonage Register Error [Code 004] - can''t solve
On Dec 01, 2013 at 11:27:25

joelmch Posted:
Perhaps you have
an active download
going on at the
back ground. Try
stopping it
...

In The Forum:
Vonage
Topic:
Intermittent Voice Interruption, calls cutting out
On Dec 01, 2013 at 11:26:52

joelmch Posted:
No for me. You can
easily block that
caller ID by the
way.
...

In The Forum:
Vonage
Topic:
anyone getting annoying calls from 3104295382?
On Dec 01, 2013 at 11:26:20

joelmch Posted:
Hi Mamboking, I
was just wondering
about this. Were
you able to
resolve this by
...

In The Forum:
Vonage
Topic:
Uverse with Vonage and Airport extreme base station
On Dec 01, 2013 at 11:25:59


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tiempo76
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Joined: Feb 21, 2006
Posts: 2

PostPosted: Tue Feb 21, 2006 10:42 pm    Post subject: Unlimited Calling with 2 lines when one is 500 minute plan? Reply with quote Back to top

Hi there.

When I signed up for Vonage and decided on getting 2 lines (and a dedicated fax line) I was assured that I only needed to order one line with unlimited minutes because the one without unlimited minutes would be able to "use" the minutes of the unlimited minute line.

I've now been told that this is not the case.

Does anyone know the story? Have I been misled?

Thank you for any help or direction on this matter.
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reebok
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Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Wed Feb 22, 2006 7:41 am    Post subject: Reply with quote Back to top

that's pretty weird. I've definitely never heard of that. afaik each line has its allotted minutes and they don't give or take from each other.

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jnuzzi
Vonage Forum Master
Vonage Forum Master


Joined: Feb 02, 2005
Posts: 216
Location: Orlando, FL

PostPosted: Wed Feb 22, 2006 7:58 am    Post subject: Reply with quote Back to top

I believe that you have been misled.

_________________
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ISP: Brighthouse/RoadRunner - 7M/512k
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Phone: Uniden TRU8866

Vonage User Since: June 2, 2004
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butterman
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 29, 2006
Posts: 323

PostPosted: Wed Feb 22, 2006 1:27 pm    Post subject: Reply with quote Back to top

I'm pretty sure you have also been misled.

I have two lines, one personal (500 minute line) and one for work (unlimited line)

The way my bills show up it certainly looks like I would additional get charges for minutes if the first line went over 500 minutes.

I can't say for sure (because I have never gone over on the personal lin) but it is most likely the case.
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sinceMay2004
Vonage Forum Master
Vonage Forum Master


Joined: Feb 28, 2005
Posts: 193

PostPosted: Wed Feb 22, 2006 8:51 pm    Post subject: Reply with quote Back to top

I'm not sure the csr new really what you wanted or was to inexperienced to know what you wanted.

From what you said it looks like you need two devices. Two independent voice and one independent fax. So, three ports. If you don't need to use both voice and fax at the same time, one voice could be used as a fax (I do) if you put *99 at the front of each fax call=>Only two voice lines needed then ==>one adapter===>One device, two lines. Now if you said I want an additional virtual number for that line that's a different game. Keep in mind a virtual number is for inbound calls only.
-------------------------------------------
Note 1: (from the Vonage site)
Ordering More Phone Numbers is Easy
Once you have established your Vonage account, it is easy to add more numbers.
1. Login to your online web account.
2. Visit the "Billing" section.
3. Click on the link "Add Additional Line".
4. Choose the area code and region you want.
5. You'll have the option of acquiring additional Phone Adapters or adding the lines to equipment you already have. We can ship new equipment anywhere you want in the US.
-----------------------------------------
Note 2: (again from the Vonage site)
Why can't I add new lines?
There are three situations which would prevent you from ordering new lines:
1. When you have a pending order for an additional number, you must wait for this order to be completed before placing another order.
2. When your account has been suspended or terminated, no additional lines may be added.
3. If you are a new customer, you will be unable to add an additional line until your phone adapter has been configured for your use and shipped.
----------------------------------------
Note 3:
Your gunno need bandwidth for 3 X 90kbs to use all three at the same time. That's 270 upload just for the Vonage lines plus your possible internet traffic. IF you do it all at once. But with the expert (I mean it sincerely) help of the vonage-forum membership (excluding myself) you should be able to work something out.
---------------------------------------
Note 4:
If it's on the way, let it complete then just login in and get what you need from the dashboard. Either a new line or virtual number.
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tiempo76
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New Forum Member


Joined: Feb 21, 2006
Posts: 2

PostPosted: Thu Feb 23, 2006 8:30 am    Post subject: Reply with quote Back to top

Thanks for the insights. At least, now, I'm clear on reality. Smile And I think I can still make it all work well for me.
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username
Vonage Forum Junior
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Joined: Dec 02, 2003
Posts: 37

PostPosted: Sat Mar 04, 2006 1:33 am    Post subject: Reply with quote Back to top

I think they changed something recently.

In the past, if a Vonage user A calls Vonage user B and B transfers the call to a non-Vonage number, then the minutes counts against B. Now it seems the minutes count against A.
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