Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
MichaelMub Posted:
PORN...
In The Forum:
Hard Wiring - Installation
Topic:
The best pron
On Dec 05, 2016 at 22:20:50

Wickyvum Posted:
blocking viagra
viagra emails
viagra without a
doctor
prescription
ed treatments
...

In The Forum:
Hard Wiring - Installation
Topic:
Set-up tight-fisted generics no medicine
On Dec 05, 2016 at 17:40:46

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

MichaelMub Posted:
PORN...
In The Forum:
Vonage
Topic:
The best pron
On Dec 04, 2016 at 10:22:56

Dwightkaw Posted:
kredyt bez
zaświadcze
24; kredyt bez
zaświadcze
24; o dochodach
...

In The Forum:
Vonage
Topic:
kredyt bez zaświadczeń
On Dec 03, 2016 at 03:27:10

Kevingrarl Posted:
Су
95;ас&
#1085;иl
1;
пі
76;пр&
#1080;&
...

In The Forum:
Vonage
Topic:
Сучас&
On Dec 02, 2016 at 12:51:38

IsaawUnace Posted:
does cialis work
as well as cialis
add.cgi buy
cialis cialis
the team <a
...

In The Forum:
Vonage
Topic:
Condition good pill instead of ed
On Dec 01, 2016 at 11:11:59

MatrickVop Posted:
buy cialis today
columbus oh
generic cialis
buy cialis online
registered users
...

In The Forum:
Vonage
Topic:
Classify miserly pills no means
On Nov 28, 2016 at 10:42:47

dracossumo Posted:
Ко
84;па&
#1085;иn
3; Tritel
пр
77;до
...

In The Forum:
Vonage
Topic:
&#1048;&#1085;&#1090;&#1077;&#1088;&
On Nov 27, 2016 at 23:00:39

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   This topic is locked: you cannot edit posts or make replies.  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
BigDaveB
Full Forum Member
Full Forum Member


Joined: Feb 21, 2006
Posts: 44

PostPosted: Tue Feb 21, 2006 6:49 pm    Post subject: Another Comcast customer havin Vonage problems Reply with quote Back to top

I have been having intermittent Vonage call quality issues. Today 2/21/2006 have been more serious than most but multiple times I have not been able to carry on a conversation due to lost packets and choppy audio. Sometimes the remote end audio is choppy but more often the remote audio is fine but my outbound audio is choppy.

Here's the information you requested:

1. Your location

Naperville, IL

2. Your ISP name and type (cable, DSL, wireless etc)

Comcast cable modem

3. Upload and download speeds

Here's what the modem is reporting:

Downstream -> 6600000 bps
Upstream -> 384000 bps

4. Modem make and model

Linksys BEFCMU10 v2

5. Type of Vonage adapter used ie RT31P2 or PAP2

PAP2

6. Setup of Network ie Modem---->Vonage Adapter-->PC

Modem->Linksys BEFSR81 Port 1 with QoS enabled->PAP2
Modem->Linksys BEFSR81 Port 2 no QoS->Linksys BEFW11S4->PC network

Yes, PC network is double firewalled. PAP2 is on the first subnet. The rest of the network is on the other.

7. Issue you are experiencing ie dropped calls, choppy audio etc

Extreme choppy audio to the point of being unusable.

8. DETAILED results from www.testyourvoip.com with a test call to Boston.

TO Boston

MOS 3.7
Codec 0.58 38.9%
Latency 0.00 0.0%
Packet Discards 0.90 61.1%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps, 20ms RTP payload, 80kbps IP BW)

Round Trip Latency 140ms

Packet Discards 2.8%

Packet Loss 0.0%

Loss Periods Min: 20 ms
Avg: 20 ms
Max: 40 ms
Random Loss

Jitter Min: 0 ms
Avg: 8 ms
Max: 45 ms

Post-dial delay 78ms
Call setup 94ms
Media delay 234ms

FROM Boston

TO Boston

MOS 4.4
Codec 0.57 38.9%
Latency 0.00 0.0%
Packet Discards 0.02 3.2%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps, 20ms RTP payload, 80kbps IP BW)

Round Trip Latency 140ms

Packet Discards 0.1%

Packet Loss 0.0%

Loss Periods Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss

Jitter Min: 4 ms
Avg: 6 ms
Max: 27 ms

Post-dial delay 118ms
Call setup 119ms
Media delay 152ms


Tracing route to vonage.com [216.115.22.200]
over a maximum of 30 hops:

1 * * * Request timed out.
2 12 ms 14 ms 13 ms 68.86.119.65
3 16 ms 14 ms 16 ms 68.87.230.105
4 13 ms 14 ms 14 ms 68.87.230.250
5 18 ms 21 ms 16 ms 12.125.194.9
6 16 ms 24 ms 19 ms tbr2-p012001.cgcil.ip.att.net [12.123.4.230]
7 17 ms 35 ms 16 ms ggr2-p3120.cgcil.ip.att.net [12.123.6.69]
8 17 ms 15 ms 19 ms att-gw.chi.gblx.net [192.205.32.126]
9 40 ms 40 ms 44 ms Vonage-Holdings-Corp-Vonage-Toll-Free-NWRK.ge-2-
3-0.403.ar1.NYC1.gblx.net [64.210.19.18]
10 * * * Request timed out.
11 39 ms 44 ms 45 ms 216.115.22.200

Tracing route to vonage.com [216.115.22.200]
over a maximum of 30 hops:

1 * * * Request timed out.
2 17 ms 30 ms 14 ms 68.86.119.65
3 15 ms 13 ms 24 ms 68.87.230.105
4 15 ms 14 ms 15 ms 68.87.230.250
5 17 ms 22 ms 18 ms 12.125.194.9
6 18 ms 16 ms 17 ms tbr2-p012001.cgcil.ip.att.net [12.123.4.230]
7 15 ms 16 ms 18 ms ggr2-p3120.cgcil.ip.att.net [12.123.6.69]
8 45 ms 29 ms 17 ms att-gw.chi.gblx.net [192.205.32.126]
9 40 ms 41 ms 76 ms Vonage-Holdings-Corp-Vonage-Toll-Free-NWRK.ge-2-
3-0.403.ar1.NYC1.gblx.net [64.210.19.18]
10 * * * Request timed out.
11 40 ms 38 ms 42 ms 216.115.22.200

A ping throughout the day was showing from 33%-60% packet loss. I am not seeing this now. This problem seems more prevalent during the daytime hours though I have seen choppy audio at night. A ping to other sites during the same interval appeared fine.


Last edited by BigDaveB on Tue Feb 21, 2006 7:05 pm; edited 2 times in total
View user's profile Send private message
BigDaveB
Full Forum Member
Full Forum Member


Joined: Feb 21, 2006
Posts: 44

PostPosted: Tue Feb 21, 2006 6:57 pm    Post subject: Reply with quote Back to top

Let me also add that throughout the day today access to secure.vonage.com has been horrible to completely timing out.

So far Comcast will not acknowlege the problem. However, I have found the first-tier support almost impossible! Why on earth would "clearing my cookies" have anything to do with selective bandwidth issues?

Don't worry...I already know the answer!!!
View user's profile Send private message
BigDaveB
Full Forum Member
Full Forum Member


Joined: Feb 21, 2006
Posts: 44

PostPosted: Tue Feb 21, 2006 7:15 pm    Post subject: Reply with quote Back to top

Results of the Vonage Voip speed test (I'm not seeing problems now):

My Results
Download 2,645,264 bps
Upload 362,456 bps
QOS 87%
RTT 43 ms
MaxPause 61 ms

Let me repeat that the worst of these problems always seem to occur (or mostly anyway) during daytime hours.
View user's profile Send private message
rdstoll
Full Forum Member
Full Forum Member


Joined: Dec 29, 2005
Posts: 63
Location: Des Plaines, IL

PostPosted: Tue Feb 21, 2006 7:46 pm    Post subject: Reply with quote Back to top

BigDaveB wrote:
Let me repeat that the worst of these problems always seem to occur (or mostly anyway) during daytime hours.


My bet is these a-holes at Comcast are on union time. ****? This has happened at least three times in the last two weeks. I get angry calls from home that our internet (and hence, phone service) is down, yet when I get home everything is working fine. Comcast tech is either oblivious to the problem or flat-out lying about it when I ask them. My only conclusion is that these pricks are doing some network upgrade and because of union contracts, they have to do this right in the middle of the day instead of say, 2:30am? ****???
View user's profile Send private message
djcman
Full Forum Member
Full Forum Member


Joined: Feb 17, 2005
Posts: 47
Location: Detroit Rock City

PostPosted: Wed Feb 22, 2006 7:25 am    Post subject: Firmware upgrade on PAP2 worked for me Reply with quote Back to top

Good Morning,

I live in SE Michigan and use Vonage with Comcast. I have a PAP2 device and started having major quality problems about 3 weeks ago.I ended up calling Vonage and having my firmware updated to the newest revision. That was last week and since then it has been great!

Just a suggestion in case you have not tried that yet.
View user's profile Send private message
BigDaveB
Full Forum Member
Full Forum Member


Joined: Feb 21, 2006
Posts: 44

PostPosted: Wed Feb 22, 2006 10:42 am    Post subject: Re: Firmware upgrade on PAP2 worked for me Reply with quote Back to top

djcman wrote:
Good Morning,

I live in SE Michigan and use Vonage with Comcast. I have a PAP2 device and started having major quality problems about 3 weeks ago.I ended up calling Vonage and having my firmware updated to the newest revision. That was last week and since then it has been great!

Just a suggestion in case you have not tried that yet.


It's now 9:30 am here and the problem is back again. I'm having problems accessing secure.vonage.com again as well.

I suppose it's worth checking but I don't see how this has anything to do with firmware:

Pinging vonage.com [216.115.22.200] with 32 bytes of data:

Reply from 216.115.22.200: bytes=32 time=58ms TTL=108
Reply from 216.115.22.200: bytes=32 time=44ms TTL=108
Reply from 216.115.22.200: bytes=32 time=45ms TTL=108
Reply from 216.115.22.200: bytes=32 time=45ms TTL=108
Reply from 216.115.22.200: bytes=32 time=44ms TTL=108
Request timed out.
Request timed out.
Reply from 216.115.22.200: bytes=32 time=45ms TTL=108
Reply from 216.115.22.200: bytes=32 time=45ms TTL=108
Reply from 216.115.22.200: bytes=32 time=50ms TTL=108
Reply from 216.115.22.200: bytes=32 time=46ms TTL=108
Reply from 216.115.22.200: bytes=32 time=45ms TTL=108
Request timed out.
Request timed out.
Reply from 216.115.22.200: bytes=32 time=45ms TTL=108
Request timed out.
Reply from 216.115.22.200: bytes=32 time=46ms TTL=108
Reply from 216.115.22.200: bytes=32 time=45ms TTL=108
Reply from 216.115.22.200: bytes=32 time=54ms TTL=108
Reply from 216.115.22.200: bytes=32 time=55ms TTL=108
Reply from 216.115.22.200: bytes=32 time=43ms TTL=108
Request timed out.
Reply from 216.115.22.200: bytes=32 time=50ms TTL=108
Reply from 216.115.22.200: bytes=32 time=46ms TTL=108
Reply from 216.115.22.200: bytes=32 time=44ms TTL=108
Request timed out.
Reply from 216.115.22.200: bytes=32 time=41ms TTL=108
Request timed out.
Request timed out.
Reply from 216.115.22.200: bytes=32 time=44ms TTL=108
Reply from 216.115.22.200: bytes=32 time=45ms TTL=108
Reply from 216.115.22.200: bytes=32 time=44ms TTL=108
Reply from 216.115.22.200: bytes=32 time=46ms TTL=108
Reply from 216.115.22.200: bytes=32 time=44ms TTL=108
Reply from 216.115.22.200: bytes=32 time=45ms TTL=108
Reply from 216.115.22.200: bytes=32 time=43ms TTL=108
Reply from 216.115.22.200: bytes=32 time=72ms TTL=108
Reply from 216.115.22.200: bytes=32 time=43ms TTL=108
Reply from 216.115.22.200: bytes=32 time=46ms TTL=108
Reply from 216.115.22.200: bytes=32 time=49ms TTL=108
Reply from 216.115.22.200: bytes=32 time=44ms TTL=108

Ping statistics for 216.115.22.200:
Packets: Sent = 41, Received = 32, Lost = 9 (21% loss),
Approximate round trip times in milli-seconds:
Minimum = 41ms, Maximum = 72ms, Average = 36ms

Tracing route to vonage.com [216.115.22.200]
over a maximum of 30 hops:

1 * * * Request timed out.
2 12 ms 14 ms 13 ms 68.86.119.65
3 13 ms 14 ms 14 ms 68.87.230.105
4 13 ms 14 ms 15 ms 68.87.230.250
5 15 ms 16 ms 31 ms 12.125.194.9
6 30 ms 18 ms 17 ms tbr2-p012001.cgcil.ip.att.net [12.123.4.230]
7 16 ms 14 ms 16 ms ggr2-p3120.cgcil.ip.att.net [12.123.6.69]
8 19 ms 16 ms 19 ms att-gw.chi.gblx.net [192.205.32.126]
9 49 ms 46 ms 47 ms Vonage-Holdings-Corp-Vonage-Toll-Free-NWRK.ge-2-3-0.403.ar1.NYC1.gblx.net [64.210.19.18]
10 * * * Request timed out.
11 46 ms * * 216.115.22.200
12 49 ms * 47 ms 216.115.22.200

Trace complete.
View user's profile Send private message
BigDaveB
Full Forum Member
Full Forum Member


Joined: Feb 21, 2006
Posts: 44

PostPosted: Wed Feb 22, 2006 1:22 pm    Post subject: Reply with quote Back to top

Ok, so I'm not imagining things! Another "service outage" announcement for Comcast and the Midwest area, lost packets in the 22%-25% range (better than yesterday), problems accessing the secure.vonage.com web site, though I was able to place a local call earlier without the problems I saw yesterday of being completely unusable.

Can I safely assume that one or both parties are trying to resolve this issue or should I assume the normal finger-pointing tactics across corporate boundaries?

Either someone is messing with the network during the day, or business bandwidth on the same backbone is swamping the network. Any bets on the politics of Voip packet priority?

I fully understand not to expect POTS reliability, but this is pretty frustrating!
View user's profile Send private message
BigDaveB
Full Forum Member
Full Forum Member


Joined: Feb 21, 2006
Posts: 44

PostPosted: Wed Feb 22, 2006 1:25 pm    Post subject: Reply with quote Back to top

Oh...and for a chuckle about Comcast's first-tier support...they asked me to plug my modem into the wall socket instead of my battery backup!

These guys are a riot! Lol Evil or Very Mad
View user's profile Send private message
maryjane
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Dec 22, 2005
Posts: 409
Location: Michigan

PostPosted: Wed Feb 22, 2006 2:02 pm    Post subject: Reply with quote Back to top

Having major phone disconnections here BigDave. I'm able to access all Vonage websites. My tests are coming back normal.. Just a phone disconnection issue here ...

Unlike last time there was a Comcast Service issue announcement.. I had all those issues your having now.

Im not calling anyone on this issue as they want to fiddle around with my router settings and that usually just snowballs my issues into a big mess.

Im gonna ride this one out but keep checking back in on your status..

_________________
Location......Michigan
ISP...............Comcast
Voip..............Vonage
Router..........Linksys RTP300 FV1.00.60
Modem.........Motorola SB5100
View user's profile Send private message
EzCo
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jul 21, 2005
Posts: 533
Location: Southeastern PA

PostPosted: Wed Feb 22, 2006 2:35 pm    Post subject: Reply with quote Back to top

BigDaveB wrote:
Oh...and for a chuckle about Comcast's first-tier support...they asked me to plug my modem into the wall socket instead of my battery backup!

These guys are a riot! Lol Evil or Very Mad


Hey, it's on their script, that's all they know.

1. Clear your cookies (regardless of the issue).
2. Reboot your computer.
3. Format your harddrive.
4. Goto 1.
View user's profile Send private message
Display posts from previous:   
Post new topic   This topic is locked: you cannot edit posts or make replies.

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New wendyai2
New Today 5
Yesterday 7
Total 99021

Who Is On Site
Visitors 130
Members 0
Total 130


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.90
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.75 Seconds and 617 Pages In The Last 60 Seconds
The Vonage VoIP Forum