Posted:
Tue Feb 21, 2006 4:16 pm Post subject: Added 2nd Line but Vonage won't give me 2nd Adapter....
I added a second line several months ago and at the time only needed the one adapter as the phones were in close proximity. I have now moved the phone to another line and need the adapter that was offered when I ordered the 2nd line. They are now telling me I have to purchase one at a retailer. Any advise?
And for your question. You got a second number which the one box should handle. If you did not increase your dsl speeds I don't believe a second box would help because you still need twice the bandwidth to support the concurrent calls. I also don't believe they would give a second box without a second account not just a second line.
I bumped up my DSL service so 2 lines work fine now but I was asked when I ordered my 2nd line if I wanted another adapter and at the time I did not need. I now would like as we have a guest house in the back I would like to run the phone to. They were going to give it to me before so why not now?
hookbill Vonage Forum Master
Joined: Jan 12, 2006 Posts: 168
Location: Northeast Ohio
Posted:
Tue Feb 21, 2006 5:53 pm Post subject: Re: Added 2nd Line but Vonage won't give me 2nd Adapter....
destin5440 wrote:
I added a second line several months ago and at the time only needed the one adapter as the phones were in close proximity. I have now moved the phone to another line and need the adapter that was offered when I ordered the 2nd line. They are now telling me I have to purchase one at a retailer. Any advise?
I'm sorry, I think your expectations are unrealistic. They offered that to you at time of sign up, now it's several months later. Why would you think that offer should still stand?
Vonage is a business, just like every other business. When you first sign on they always bend over backwards to get your business. After you sign up, your on your own. That offer was at time of sign up, not many months later.
_________________ Proud Flock Leader of 10 Parrots Proud Owner of the TiVo S3 and TiVo HD
Also you might consider a rtp300 instead of rt31p2. I don't have personal knowledge of the routers but people here don't seem to like the rt31p2. Fellow V's say the rtp300 is the way to go if you don't have a need for wireless. Maybe the newer version router can handle the small bandwidth better. Just my thoughts.
Yes, when you order a second line, they will ask you if you need a second adapter. But you are SOL if you say no and need it later. My advice is if you want to get the most for your money always say you need a new device. You can always move the line to the old device if you really didn't need it, and its there if you wanna take line 2 on the road. This is the reason they won't deal with devices bought on EBAY
Last edited by Datahazard on Tue Feb 21, 2006 7:29 pm; edited 1 time in total
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
All times are GMT - 5 Hours
Vonage Service Plans
Vonage VoIP Members
Members New EmilioKFO New Today 4 Yesterday 32 Total 69911 Who Is On Site Visitors 136 Members 2 Total 138
1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.
2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.
HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments (for example, U.S. & Canada 300), all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.
Thinking of signing up for Vonage but have questions? Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074 No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special, best Vonage cheap deals, free sign up offers or discounts.
The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal. If you are considering signing up for Vonage and have found our Vonage
News, Customer Reviews, Forums & all other parts of this site useful, please
use our Vonage Sign up page.
Vonage VoIP Phone Service is redefining communications by offering consumers & small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.68 Seconds and 193 Pages In The Last 60 Seconds The Vonage VoIP Forum
Members
New 
New Today 4
Yesterday 32
Total 69911
Who Is On Site
Visitors 136
Members 2
Total 138
0.00