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I am new to vonage
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yalmaz Posted:
I'll have to try
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junobel152 Posted:
Vonage Voicemail
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summary
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junobel152 Posted:
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junobel152 Posted:
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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
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destin5440
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Joined: Feb 22, 2005
Posts: 33

PostPosted: Tue Feb 21, 2006 4:16 pm    Post subject: Added 2nd Line but Vonage won't give me 2nd Adapter.... Reply with quote Back to top

I added a second line several months ago and at the time only needed the one adapter as the phones were in close proximity. I have now moved the phone to another line and need the adapter that was offered when I ordered the 2nd line. They are now telling me I have to purchase one at a retailer. Any advise?
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sinceMay2004
Vonage Forum Master
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Joined: Feb 28, 2005
Posts: 193

PostPosted: Tue Feb 21, 2006 5:36 pm    Post subject: Reply with quote Back to top

I tried to scan your previuos posts:
What is your current up/down speed?
http://www.vonage.com/help.php?article=497&category=102&nav=102
or this one tells you how many lines the DSL can support:
http://www.vonage-forum.com/voip-speed-test.html
or
http://www.dslreports.com/stest
Also if you free signup you can do a line quality test.
And for call quality:
http://www.testyourvoip.com

And for your question.
You got a second number which the one box should handle.
If you did not increase your dsl speeds I don't believe a second box would help because you still need twice the bandwidth to support the concurrent calls. I also don't believe they would give a second box without a second account not just a second line.
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destin5440
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Joined: Feb 22, 2005
Posts: 33

PostPosted: Tue Feb 21, 2006 5:43 pm    Post subject: Reply with quote Back to top

I bumped up my DSL service so 2 lines work fine now but I was asked when I ordered my 2nd line if I wanted another adapter and at the time I did not need. I now would like as we have a guest house in the back I would like to run the phone to. They were going to give it to me before so why not now?
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hookbill
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Joined: Jan 12, 2006
Posts: 168
Location: Northeast Ohio

PostPosted: Tue Feb 21, 2006 5:53 pm    Post subject: Re: Added 2nd Line but Vonage won't give me 2nd Adapter.... Reply with quote Back to top

destin5440 wrote:
I added a second line several months ago and at the time only needed the one adapter as the phones were in close proximity. I have now moved the phone to another line and need the adapter that was offered when I ordered the 2nd line. They are now telling me I have to purchase one at a retailer. Any advise?


I'm sorry, I think your expectations are unrealistic. They offered that to you at time of sign up, now it's several months later. Why would you think that offer should still stand?

Vonage is a business, just like every other business. When you first sign on they always bend over backwards to get your business. After you sign up, your on your own. That offer was at time of sign up, not many months later.

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sinceMay2004
Vonage Forum Master
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Joined: Feb 28, 2005
Posts: 193

PostPosted: Tue Feb 21, 2006 5:54 pm    Post subject: Reply with quote Back to top

Also you might consider a rtp300 instead of rt31p2. I don't have personal knowledge of the routers but people here don't seem to like the rt31p2. Fellow V's say the rtp300 is the way to go if you don't have a need for wireless. Maybe the newer version router can handle the small bandwidth better. Just my thoughts.
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sinceMay2004
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Joined: Feb 28, 2005
Posts: 193

PostPosted: Tue Feb 21, 2006 5:58 pm    Post subject: Reply with quote Back to top

Oh, I see. I didn't know they gave out 2 adapters at any point withiut another account.
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Datahazard
Vonage Forum Master
Vonage Forum Master


Joined: Dec 18, 2005
Posts: 185

PostPosted: Tue Feb 21, 2006 6:29 pm    Post subject: Reply with quote Back to top

Yes, when you order a second line, they will ask you if you need a second adapter. But you are SOL if you say no and need it later. My advice is if you want to get the most for your money always say you need a new device. You can always move the line to the old device if you really didn't need it, and its there if you wanna take line 2 on the road. This is the reason they won't deal with devices bought on EBAY


Last edited by Datahazard on Tue Feb 21, 2006 7:29 pm; edited 1 time in total
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destin5440
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Joined: Feb 22, 2005
Posts: 33

PostPosted: Tue Feb 21, 2006 6:56 pm    Post subject: Reply with quote Back to top

Well, maybe I'll just turn off the second line for a while and reactivate later....I'm in sales, too, and I don't like the "now or never" tactic.
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