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bluerdg Posted:
Been working with
tech support
trying to figure
this one out,
thought maybe
someone
...

In The Forum:
Vonage
Topic:
Outbound calls showing when no call is being made
On Mar 17, 2014 at 13:24:06

citycash Posted:
Easy peasy !! I
now have three
Vonage lines ( two
boxes) I
transferred my BT
number
...

In The Forum:
Vonage UK
Topic:
Number porting
On Jan 05, 2014 at 06:18:47

bmccull Posted:
It's not that it
will never work.
It is just that
Vonage works
better over cable
...

In The Forum:
Vonage
Topic:
need Help with Clear Spot 4G internet
On Dec 29, 2013 at 15:17:12

joelmch Posted:
Certainly a
firewall issue.
You can probably
try connecting
directly to the
ISP
...

In The Forum:
Vonage
Topic:
Can make calls but can not receive them
On Dec 01, 2013 at 11:29:02

joelmch Posted:
That's really
unfortunate. I
think they would
provide you a
refund. My opinion
...

In The Forum:
Vonage
Topic:
moving date for disconnect fees
On Dec 01, 2013 at 11:28:29

joelmch Posted:
Hi buddy, I was
just wondering
about this. Are
you still with
Vonage by any
chance?
...

In The Forum:
Vonage
Topic:
Call Billing Question
On Dec 01, 2013 at 11:28:00

joelmch Posted:
Looks like a
config set up
issue to me. You
might want to try
calling the tech
support.
...

In The Forum:
Vonage
Topic:
Vonage Register Error [Code 004] - can''t solve
On Dec 01, 2013 at 11:27:25

joelmch Posted:
Perhaps you have
an active download
going on at the
back ground. Try
stopping it
...

In The Forum:
Vonage
Topic:
Intermittent Voice Interruption, calls cutting out
On Dec 01, 2013 at 11:26:52

joelmch Posted:
No for me. You can
easily block that
caller ID by the
way.
...

In The Forum:
Vonage
Topic:
anyone getting annoying calls from 3104295382?
On Dec 01, 2013 at 11:26:20

joelmch Posted:
Hi Mamboking, I
was just wondering
about this. Were
you able to
resolve this by
...

In The Forum:
Vonage
Topic:
Uverse with Vonage and Airport extreme base station
On Dec 01, 2013 at 11:25:59


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destin5440
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Joined: Feb 22, 2005
Posts: 33

PostPosted: Tue Feb 21, 2006 4:16 pm    Post subject: Added 2nd Line but Vonage won't give me 2nd Adapter.... Reply with quote Back to top

I added a second line several months ago and at the time only needed the one adapter as the phones were in close proximity. I have now moved the phone to another line and need the adapter that was offered when I ordered the 2nd line. They are now telling me I have to purchase one at a retailer. Any advise?
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sinceMay2004
Vonage Forum Master
Vonage Forum Master


Joined: Feb 28, 2005
Posts: 193

PostPosted: Tue Feb 21, 2006 5:36 pm    Post subject: Reply with quote Back to top

I tried to scan your previuos posts:
What is your current up/down speed?
http://www.vonage.com/help.php?article=497&category=102&nav=102
or this one tells you how many lines the DSL can support:
http://www.vonage-forum.com/voip-speed-test.html
or
http://www.dslreports.com/stest
Also if you free signup you can do a line quality test.
And for call quality:
http://www.testyourvoip.com

And for your question.
You got a second number which the one box should handle.
If you did not increase your dsl speeds I don't believe a second box would help because you still need twice the bandwidth to support the concurrent calls. I also don't believe they would give a second box without a second account not just a second line.
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destin5440
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Vonage Forum Junior


Joined: Feb 22, 2005
Posts: 33

PostPosted: Tue Feb 21, 2006 5:43 pm    Post subject: Reply with quote Back to top

I bumped up my DSL service so 2 lines work fine now but I was asked when I ordered my 2nd line if I wanted another adapter and at the time I did not need. I now would like as we have a guest house in the back I would like to run the phone to. They were going to give it to me before so why not now?
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hookbill
Vonage Forum Master
Vonage Forum Master


Joined: Jan 12, 2006
Posts: 168
Location: Northeast Ohio

PostPosted: Tue Feb 21, 2006 5:53 pm    Post subject: Re: Added 2nd Line but Vonage won't give me 2nd Adapter.... Reply with quote Back to top

destin5440 wrote:
I added a second line several months ago and at the time only needed the one adapter as the phones were in close proximity. I have now moved the phone to another line and need the adapter that was offered when I ordered the 2nd line. They are now telling me I have to purchase one at a retailer. Any advise?


I'm sorry, I think your expectations are unrealistic. They offered that to you at time of sign up, now it's several months later. Why would you think that offer should still stand?

Vonage is a business, just like every other business. When you first sign on they always bend over backwards to get your business. After you sign up, your on your own. That offer was at time of sign up, not many months later.

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sinceMay2004
Vonage Forum Master
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Joined: Feb 28, 2005
Posts: 193

PostPosted: Tue Feb 21, 2006 5:54 pm    Post subject: Reply with quote Back to top

Also you might consider a rtp300 instead of rt31p2. I don't have personal knowledge of the routers but people here don't seem to like the rt31p2. Fellow V's say the rtp300 is the way to go if you don't have a need for wireless. Maybe the newer version router can handle the small bandwidth better. Just my thoughts.
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sinceMay2004
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Joined: Feb 28, 2005
Posts: 193

PostPosted: Tue Feb 21, 2006 5:58 pm    Post subject: Reply with quote Back to top

Oh, I see. I didn't know they gave out 2 adapters at any point withiut another account.
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Datahazard
Vonage Forum Master
Vonage Forum Master


Joined: Dec 18, 2005
Posts: 185

PostPosted: Tue Feb 21, 2006 6:29 pm    Post subject: Reply with quote Back to top

Yes, when you order a second line, they will ask you if you need a second adapter. But you are SOL if you say no and need it later. My advice is if you want to get the most for your money always say you need a new device. You can always move the line to the old device if you really didn't need it, and its there if you wanna take line 2 on the road. This is the reason they won't deal with devices bought on EBAY


Last edited by Datahazard on Tue Feb 21, 2006 7:29 pm; edited 1 time in total
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destin5440
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Vonage Forum Junior


Joined: Feb 22, 2005
Posts: 33

PostPosted: Tue Feb 21, 2006 6:56 pm    Post subject: Reply with quote Back to top

Well, maybe I'll just turn off the second line for a while and reactivate later....I'm in sales, too, and I don't like the "now or never" tactic.
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